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6. Service and support
Don't perform any maintenance operations that aren't de-
scribed in this user manual. Don't disassemble the device
into its component parts to carry out repairs. The device
may only be repaired in authorized service centers.
Contact our supporting Philips part-
ners
If you have any questions about your SpeechOne or experi-
ence technical issues, contact one of our supporting Philips
partners. The local partner you purchased your SpeechOne
from will strive to answer your questions and to solve your
problem as soon as possible.
Troubleshooting
Find the most common problems you could encounter with
the SpeechOne in the following table. If you are unable to
solve the problem with the information below, contact the
supporting Philips partner you purchased the device from.
Problem
Cause
The
• Some com-
SpeechOne
puter provid-
is com-
ers limit the
pletely
output power
without
of USB ports
function.
to 100 mA.
These ports
may not pro-
vide enough
power for the
SpeechOne
to function
properly.
The
• The wireless
SpeechOne
connection
doesn't re-
to the dock-
spond to
ing station
input com-
may be inter-
mands.
rupted.
• The USB ca-
ble is con-
nected to the
wrong USB
port on the
docking sta-
tion (i.e. USB
port for
charging
marked with
5V DC).
• Your comput-
er is in sleep
mode.
Solution
• Use a power
supply unit (The
power supply
unit is not inclu-
ded and needs
to be purchased
separately).
• Connect the
SpeechOne via a
self-powered
hub.
• Check the wire-
less connection.
• Move closer to
the docking sta-
tion.
• Start the pairing
process as de-
scribed in the
chapter
Pairing
[12].
• Disconnect the
USB cable from
the docking sta-
tion and connect
it to the USB port
for PC connec-
tion marked with
on the docking
station.
• Wake your com-
puter from sleep
mode.
Problem
Cause
• The battery is
empty.
The
• The battery is
SpeechOne
very low.
doesn't
switch on.
The
• Pairings may
SpeechOne
have been
doesn't
reset or the
connect to
SpeechOne
the docking
has been
station.
previously
paired with
another
docking sta-
tion.
The
• SpeechOne
SpeechOne
is not selec-
is connec-
ted as the
ted to the
default play-
computer
back device.
but sound
will play on
the com-
puter's
speaker
only.
The
• The input
SpeechOne
level is too
doesn't re-
low because
cord sound.
of the wrong
recording
source.
Solution
• Charge the
SpeechOne.
• If none of the
solutions provi-
ded above solves
the problem, re-
set the wireless
connection. For
more informa-
tion, see
Reset-
ting the wireless
connection
[13].
• Charge the
SpeechOne.
• Start the pairing
process as de-
scribed in the
chapter
Pairing
[12].
• If re-pairing
doesn't solve the
problem, reset
the wireless con-
nection. For
more informa-
tion, see
Reset-
ting the wireless
connection
[13].
• In the Windows
sound settings,
select Speech-
One as the de-
fault playback
device.
• In the Windows
sound settings,
select Speech-
One as the de-
fault recording
device.
31
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