Troubleshooting Tips - Motorola MG7700 Quick Start Manual

Troubleshooting Tips

What if I can't make an Internet connection right after installation?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 Check the connections you've made to your MG7700. Power and
coax connections are required, and up to 4 Ethernet connections are
optional. Are those connections good?
 Check that the MG7700's power cube is plugged into a live outlet, and
that the Ethernet cable is connected securely to a computer.
 Make sure that your coax cable is live. You can check that by using it
with a TV.
 Check that you provided the correct setup information to your cable
service provider.
 Contact your cable service provider to make sure they've turned on
your Internet service.
What if my MG7700 has been working, then stops working?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 If the MG7700's lights don't come on, check that the modem is getting
power from its power cube and that the MG7700's power button is on.
 Check your MG7700 cables.
 Check with your service provider. Sometimes there's a service outage
or some other service issue.