Motorola MG7700 Quick Start Manual page 11

What if I'm getting Internet service but my speed is disappointing?
 Be sure you know what speed you're paying for.
 Check the speed with a computer plugged into the modem. Use one
of the tools found when you search the phrase: broadband speed test.
 If you get good speed when a computer's plugged into the modem,
you may have a wireless problem. In that case, please re-read the
wireless router section.
 Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at
less busy times.
 Try connecting your MG7700 nearer to where the coaxial cable comes
into your home. This lets you see whether your home's cabling is a
problem.
 If you're using a splitter with your MG7700, try the MG7700 without
the splitter to see if that helps. If it does, you may need to get a better
splitter.
What if I'm told that my MG7700 isn't approved by my cable
service provider?
That's probably not true. Leading cable service providers have a list of
certified cable modems for each of their Internet speeds. You can
check the list for your service provider. You can also find information
about certifications at www.motorolacable.com/services
What if I am connected wirelessly but my connection seems slow
or keeps dropping?
Please re-read the Wireless Router section above.