Clover Mobile Implementation Manual

Point-to-point encryption

Hide thumbs Also See for Mobile:

Features manual (11 pages)

Features manual (53 pages)

Manual (9 pages)

page of 71

/ 71
Bookmarks

Quick Links

Download this manual See also: Feature Manual

Point-to-Point Encryption (P2PE)

Implementation Manual

Mobile / Mini / Flex / Station /

Mini (2nd Generation)

Version 3.0

Need help?

Do you have a question about the Mobile and is the answer not in the manual?

Questions and answers

Summary of Contents for Clover Mobile

Page 1 Point-to-Point Encryption (P2PE) Implementation Manual Mobile / Mini / Flex / Station / Mini (2nd Generation) Version 3.0...
Page 2 1. P2PE Solution Information and Solution Provider Contact Details P2PE Solution Information Solution name: Clover Mobile / Mini / Flex / Station / Mini (2nd Generation) Solution reference number per PCI SSC 2017-00893.001 website: 1.2 Solution Provider Contact Information Company name: Clover Network, Inc.
Page 3 The following information lists the details of all software/applications (both P2PE applications and P2PE non-payment software) on POI devices used in this P2PE solution. P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved.
Page 4 (Y/N) (Y/N) All Clover devices are out of scope for Domain 2 since all cardholder data is encrypted at swipe, dip, or tap (SRED). No payment card data is ever stored in any application and is only processed by the firmware of the device.
Page 5 Serial Number or Device model other Unique Device vendor name(s) and number: Device Location Device Status Identifier P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved. Page 5...
Page 6 Attempting to install applications onto the device ▪ 3.1 I nstallation and connection instructions Activate & Connect your Clover Mobile P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved. Page 6...
Page 7 Set up the Hardware Plug in the cables for your Clover Device 1. Plug in Clover Mobile’s USB outlet to a nearby wall outlet 2. Plug in Clover Mobile’s microUSB connector to the Clover Mobile port 3. Press and hold the P ower button...
Page 8 Connect Clover Mobile to a Network Activate Device via 3G 1. Once your Clover Mobile has started, select your primary language that you would like Clover to be set up in. 2. You will then be taken to the Network connection screen. Please wait about a minute for the SIM card to wake up and for the SIM card to verify that it’s connected to the 3G...
Page 9 Activate Device via Wi-Fi 1. Once your Clover Mobile has started, select your primary language that you would like Clover to be set up in. 2. You will then be taken to the Network connection screen. Tap W i-Fi...
Page 10 If you do not see your Wi-Fi network name, you may have a WEP or open access network. Please connect your Clover Mobile to a WPA or WPA2 network for PIC compliance reasons. P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc.
Page 11 Updating Clover Software during device setup After Clover Mobile connects to the network for the first time, it will need to download and install the latest version of Clover. Your Clover Mobile will then automatically reboot. Depending on the device, you may need to install a second download.
Page 12 NOTE At this stage, you can also make a note of the last 4 digits of the Clover Mobile Printer’s Serial Number. 3. Turn your Clover Mobile Printer on by pressing and holding the power button on its underside 4.
Page 13 Clover Mobile Printer’s Serial Number should display on the screen). The Clover Mobile should print out a pairing code. 5. Use your Clover Mobile device to scan the pairing code that is printed out from the Mobile Printer to complete the pairing process. You should see that your Mobile Printer was paired successfully.
Page 14 6. (Optional) You can Test the printer by tapping T est Printer to ensure that the Clover Mobile Printer can receive print requests from your Clover Mobile device 7. Tap D one P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc.
Page 15 NOTE If you would not like to pair your Clover Mobile with your Clover Mobile Printer at this time, tap S kip instead Customize Your Device Customize your device We will be customizing your device for the first time. Remember, you can always make changes to these settings in the ...
Page 16 Activate & Connect your Clover Mini/Clover Mini (2nd Generation) P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved. Page 16...
Page 46 Note: O nly PCI-approved POI devices listed in the PIM are allowed for use in the P2PE solution for account data capture. 3.1.a G uidance for Checking Mode for P2PE Validation P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 ...
Page 47 For all devices, from the main screen, tap Settings: 2. Tap, “About (device)” (Clover Station shown): 3. View version numbers: P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved.
Page 48 You can use the S etup to give your Clover device a name, or edit an existing name. This is helpful if you have multiple Clover devices and use them for different purposes. The names will show up in the R eporting...
Page 49 “L” for the device on the left side of the counter, and R for the right side; the order numbers will be R25 and L25. Or, a restaurant with a Clover device at their Bar and a second in their Patio might use prefixes “B” for Bar and “P” for Patio.
Page 50 3.3 G uidance for physically securing deployed devices to prevent unauthorized removal or substitution Merchants can view all their deployed Clover devices to ensure they have kept track of their inventory through the Clover Web Dashboard. Once they log in, they can see all deployed devices.
Page 52 In the event a Clover device is lost or stolen, they can remotely activate a factory reset. For lost or stolen devices: How do I report a stolen device? P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 ...
Page 53 Can someone else use my stolen device? Once your device is marked as stolen in Clover’s system, no one else will be able to use your device. However, if your device is not Password protected, or someone is able to log into your device before you report your device stolen or before the device becomes marked as stolen, they could use your device.
Page 54 Do NOT factory reset a Clover device unless you are instructed to do so by Clover Customer Support. When you factory reset a Clover device, you won’t be able to use it until you get a new activation code from Clover. Your original activation code will not work.
Page 55 3. Tap F actory data reset 4. Tap R eset tablet to confirm factory reset P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 © 2018 Clover Network, Inc. All Rights Reserved. Page 55...
Page 56 Clover is sold by our trusted partners including C lover Connect , I gnite Payments , R estaurant Depot , and S am’s Club . You’ll also find Clover at leading US Banks, such as B ank of America...
Page 57 ICC slot. 5.2 Instructions for responding to evidence of POI device tampering There are three potential screens that you may see if your Clover Mobile or Clover Mini device detects a tamper: In the Setup Wizard, you may be automatically directed to the Get Help screen with the ●...
Page 59 T his is for your protection. What should I do if my device has been tampered? If any of these screens appear on your Clover Mobile or Clover Mini, it is very important to r eplace the device as soon as possible...
Page 60 Merchants should inspect their Clover Mini / Mobile / Flex to ensure the package has not been opened or tampered with. The box should be sealed and all contents should include the...
Page 63 IMPORTANT Your Clover Customer Support phone number is based on your merchant account. You can easily find your Clover Support number on your Clover device or by logging onto your Web Dashboard. P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc.
Page 64 You can also send an email to support@clover.com. You can also contact support at (855) 853-8340. On Clover Mobile, Mini, Flex and Station, you will find your Clover Customer Support toll-free phone number in the top right corner. Your Merchant ID (MID) is also there for easy reference.
Page 65 5.4 Instructions to confirm the business need for, and identities of, any third-party personnel claiming to be support or repair personnel, prior to granting those personnel access to POI devices P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018 ...
Page 66 If there are any problems with your Clover device, please contact Clover Customer Support. Your Clover Customer Support phone number is based on your merchant account. You can easily find your Clover Support number on your Clover device or by logging onto your Web Dashboard. You can also send an email to ...
Page 67 6.2 I nstructions for formally requesting of the P2PE solution provider that P2PE encryption of account data be stopped Merchants do not have the ability to turn off encryption for Clover. All transactions require TransArmor encryption and decryption in order to be processed.
Page 68 6.3 Guidance on using a tampered Clover device In the event a Clover device is tampered, the device will be operating in a n on-P2PE validated mode. When the device is tampered, a notification will be displayed: A tampered device can be configured to temporarily accept MSR payments using an authenticated message sent from the Clover server.
Page 69 This can also happen if the device is dropped hard enough. What error message will I see if my device has been tampered? There are three potential screens that you may see if your Clover Mobile or Clover Mini device detects a tamper: 1.
Page 70 When your new device ships, you’ll receive a notification email from Clover Support (app@clover.com) that will contain your activation code as well as the tracking information for your shipment. Please activate your new device as soon as it arrives and return the original in the box in which you received the replacement device.
Page 71 Clover labels not present or show signs of peeling ● If you have any questions or suspect your device has been tampered, call Clover Support and request a replacement. For more Troubleshooting topics, visit Clover Help: h ttps://help.clover.com/troubleshoot/ 8. Additional Solution Provider Information...

This manual is also suitable for:

Mini Mini 2nd generation Flex Station