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Service (Customer Care)
You have access to straightforward support concerning with technical aspects of your
device and how to operate it through our Online Support on the internet:
www.my-siemens.com/customercare
or you can refer to the section "Troubleshooting" on page 37.
If you have any trouble with the equipment, please contact the Siemens telephone
service:
United Kingdom
Ireland
The Siemens Service is only available to deal with device faults only. Your specialist
dealer will be able to help you with any questions about operating your device.
Please address any questions about the DSL or cable connection to your network pro-
vider.
Guarantee certificate (United Kindom)
Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer's Guarantee under the conditions
set out below:
In the case of new devices and their components exhibiting defects resulting from
◆
manufacturing and/or material faults within 24 months of purchase, Siemens shall,
at its own option and free of charge, either replace the device with another device
reflecting the current state of the art, or repair the said device. In respect of parts
subject to wear and tear (including but not limited to, batteries, keypads, casing),
this warranty shall be valid for six months from the date of purchase.
This Guarantee shall be invalid if the device defect is attributable to improper
◆
treatment and/or failure to comply with information contained in the user manuals.
This Guarantee shall not apply to or extend to services performed by the authorised
◆
dealer or the customer themselves (e.g. installation, configuration, software
downloads). User manuals and any software supplied on a separate data medium
shall be excluded from the Guarantee.
The purchase receipt, together with the date of purchase, shall be required as
◆
evidence for invoking the Guarantee. Claims under the Guarantee must be
submitted within two months of the Guarantee default becoming evident.
Ownership of devices or components replaced by and returned to Siemens shall vest
◆
in Siemens.
This Guarantee shall apply to new devices purchased in the European Union. The
◆
Guarantee is issued by Siemens plc, Siemens House, Oldbury, Bracknell, Berkshire,
RG12 8FZ.
Any other claims resulting out of or in connection with the device shall be excluded
◆
from this Guarantee. Nothing in this Guarantee shall attempt to limit or exclude a
Customers Statutory Rights, nor the manufacturer's liability for death or personal
injury resulting from its negligence.
0 87 05 33 44 11
18 50 77 72 77
47
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