Appendix; Troubleshooting - Gigaset 11 User Manual

Appendix

Troubleshooting

Symptom
Radio interference
Card not detected
Poor link quality
Action
You may be able to eliminate any interference by trying the fol-
lowing:
Reseat the Gigaset USB Adapter 11.
◆
Increase the distance between the wireless computers and
◆
the device causing the radio interference.
Plug the computer equipped with the Gigaset USB Adapter
◆
11 into an outlet on a different branch circuit from that
used by the affecting device.
Keep the computer with the Gigaset USB Adapter 11 away
◆
from microwave ovens, devices with cordless video/audio
transmission, e.g. baby monitors, and large metal objects.
Select another channel for your Wireless LAN.
◆
Consult the dealer or an experienced radio technician for help.
If the Gigaset USB Adapter 11 is not detected by Windows, try
the following:
Make sure the Gigaset USB Adapter 11 is properly inserted
◆
in the USB port.
Make sure the USB port in your computer is working.
◆
Contact your dealer for additional testing if there is a
◆
hardware problem with the Gigaset USB Adapter 11.
If the Link Quality display stays in the Poor range, it could be
due to one of the following reasons:
Radio interference.
◆
Distance between Gigaset USB Adapter 11 and Access Point
◆
is too far. Reduce the distance between the Gigaset USB
Adapter 11 and Access Point (or another card).
Appendix
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