Samsung NE59N6650 Series User Manual page 49

Problem Possible cause
The surface The element will cycle on
unit frequently and off to maintain the
cycles on and power setting.
off.
The surface unit
stops glowing
when changed
to a lower
setting.
Scratches or The cooktop is being
abrasions on the cleaned improperly.
cooktop surface.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
NE59N6650W_DG68-01049A-01_EN+MES+CFR.indb 49
Solution
This is normal operation and
not a system failure. Use the
cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not use
chemical or corrosive agents.
These agents may damage the
surface of the product.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem Possible cause
Brown streaks Boilovers have been
or specks. cooked onto the surface.
Mineral deposits from
Areas of
discoloration water and food have been
with metallic left on the surface of the
sheen. cooktop.
"Cracking" or This is the sound of the
"popping" sound. metal heating and cooling
during both the cooking
and self-cleaning functions.
Solution
Wait until the surface cools
down. Then, use a scraper to
remove those impurities. Use
the blade scraper to remove
soil.
See the section on the care and
cleaning of the glass cooktop
on pages 44-45.
Remove using a ceramic-glass
cooktop cleaning cream.
Use cookware with clean, dry
bottoms. Clean the cooktop
with a ceramic cleaning agent
regularly every week.
This is normal operation and
not a system failure. Use the
oven as usual.
English 49
7/10/2018 12:10:21 PM