Factory Support And Repair; Shipping Methods And Instructions; Shipping Product To The Customer; Shipping Product To Factory For Repair - Intoximeters Alco-Sensor FST Operator's Manual

Factory Support and Repair

Intoximeters service has been organized around one premise: to offer customers convenient and speedy access to
information and support for instruments manufactured by Intoximeters.
Intoximeters has representation throughout the United States and in many countries around the world. In order to find the
representative most convenient for you, call the St. Louis, Missouri office or our Totnes UK office. You will be provided with
a local name and number. Likewise, for product replacement parts and pricing for mouthpieces, protector set, passive
sample cup, carrying case, in-service training, etc., a list of technical service locations or general information, the St. Louis
office, UK office or your local representative can help you.
Intoximeters, Inc.
2081 Craig Road
St. Louis, Missouri 63146
(314) 429-4000
800-451-8639
FAX: (314) 429-4170
Information is also available at:

Shipping Methods and Instructions

Shipping Product to the Customer

Unless specifically requested otherwise, surface transportation is used in the U.S and U.K; this may include motor freight or
United Parcel Service. Airfreight or air express will be used only if the purchaser has specified it on their order. Unless the
purchaser requests collect shipment, all shipping charges are prepaid and added to the invoice as a separate line item.
Shipments to destinations outside the U.S. or U.K. (for instruments repaired in the UK) are made by either surface or air, as
directed by the purchaser. Please note that shipments by sea usually require commercial export packaging at an extra
charge.

Shipping Product to Factory for Repair

When returning a product to Intoximeters for repair the product must be sent to the Intoximeters service center with an RMA
sheet, which you can obtain from our website (www.intox.com/forms_apps.asp) or request by calling customer service
(314/429/4000). Additionally, we will accept units for repair that arrive with a letter describing in detail the difficulty being
experienced with the product. The letter must also include a name and phone number of the contact person and proper
billing and shipping instructions.
Intoximeters Authorized Sales/Service Outlet assumes no risk for damage in transit. The product should be sent to the
service center postage and insurance prepaid.
Intoximeters, Inc.
2081 Craig Road
St. Louis, Missouri 63146
(314) 429-4000
800-451-8639
FAX: (314) 429-4170
Information is also available at:
TROUBLE SHOOTING & TECH SUPPORT
Intox UK
Alpha Center Unit 6 A-D
Babbage Road
Totnes, Devon UK
TQ9 5JA
44 (0) 1803 868602
www.intox.com
Intox UK
Alpha Center Unit 6 A-D
Babbage Road
Totnes, Devon UK
TQ9 5JA
44 (0) 1803 868602
www.intox.com
Alco-Sensor FST Operator Manual, Page 31 of 33, 11/30/2017