Hyundai Equus 2013 Quick Reference Manual page 19

EQUUS aT yOUR SERViCE PROGRaM TERMS aNd CONdiTiONS
Program Coverage Summary
at your Service Program is included for the first 5 years
or 60,000 miles, whichever comes first.
Complimentary Valet
Services Services
Equus Original Owner
Yes
or Lessee
Equus Subsequent Owner Warranty
or Lessee Only
See below for program terms and conditions.
VaLET SERViCE
Valet service is available while your vehicle is receiving At Your Service free
maintenance, wear items, or warranty repairs by an Authorized Equus Dealer.
Simply contact your Authorized Equus Dealership's Service Advocate or
contact the Equus Customer Connect Center at (877) 378-8727 to make
your appointment. The dealership will work with you to arrange your pickup
and delivery time and location.
• Valet appointments must be made at least 2 business days in advance.
• Valet area of coverage is valid only within an estimated 1 hour drive time
distance (based on traffic, weather, and road conditions) from the
participating dealership location to the pickup/delivery location.
• Valet pickup and delivery must occur during normal business hours.
After-hours pickup and delivery are at the discretion of your participating
dealership.
• You must notify your Equus Service Advocate 1 business day in advance if
location or time of valet services change. If a change or cancellation is not
made at least 1 business day in advance, you may be charged a fee, or valet
service may be cancelled.
• You will be charged a fee if you elect to extend the use of the courtesy
replacement vehicle or delay the delivery of your vehicle.
• Prior to or at the time of pickup, you will need to provide your valet with the
following information if a courtesy replacement vehicle is needed:
Insurance company name, policy number, and expiration date
Driver's license number, state, expiration and birth date
Credit card number and expiration date
(standard requirement for rental car use)
The above information for any additional drivers
Equus owner must provide the valet with an Equus that is currently registered in
compliance with local and state laws. Road tolls incurred during the valet service
may be charged to the vehicle owner.
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Complimentary
Maintenance
Rental Vehicle
Yes Yes
Warranty
No
Only
COMPLiMENTaRy RENTaL VEhiCLE
We come to you and provide you with alternative transportation. While your
vehicle is being serviced under this program, qualified drivers will be provided a
courtesy replacement Hyundai Equus or Hyundai Genesis at no additional cost.
You must be at least 25 years of age (in most states), with a valid driver's license
wear
to drive a replacement vehicle. Please provide your Service Advocate with the
items
following information:
• Insurance company name, policy number, and expiration date
Yes
• Driver's license number, state, expiration and birth date
No
• Credit card number and expiration date
(standard requirement for rental car use)
• The above information for any additional drivers
FREE MaiNTENaNCE aNd wEaR COVERaGE
Vehicle Eligibility
For original retail owners of the 2011 Equus, we (Hyundai Motor America)
cover all factory-recommended scheduled maintenance and normal wear
parts replacement for the first 5 years or 60,000 miles, whichever comes first.
The At Your Service Program is applicable to all 2011 model year Hyundai Equus
United States specification vehicles purchased in the United States from
Authorized Equus Dealerships. The program is not in effect outside of the
United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are
excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.)
and is subsequently titled salvaged, flooded, or reconstructed, it is no longer
eligible for the benefits of the Equus At Your Service Program.
guidelines for Scheduling Maintenance
The At Your Service Program covers normal factory-recommended scheduled
maintenance for the first 5 years or 60,000 miles, whichever comes first. Severe
use maintenance intervals are not covered by this program. Covered
maintenance costs include all labor and parts necessary to complete the factory
recommended service. Having your vehicle serviced at the specified time/mile
intervals is critical in maintaining long-term durability. Failure to have your vehicle
serviced at the specified interval may invalidate the warranty under certain
circumstances.
If for any reason a service is missed, the Authorized Equus Dealership will perform
the next or missed major service.
Some owners may wish to have their oil changed more frequently. The customer
must pay for any additional services performed on the vehicle. Service procedures
not specifically referenced in the Equus Customer Care Quick Reference Guide
must be preauthorized by a Hyundai District Service Manager.
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