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CAN Move5000 Merchant Terminal Manual

Move5000 with pc-eftpos integration
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Essential Plus.
Merchant Terminal Guide.
Model: Move5000 with PC-EFTPOS integration

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Summary of Contents for CAN Move5000

  • Page 1 Essential Plus. Merchant Terminal Guide. Model: Move5000 with PC-EFTPOS integration...

  • Page 2: Table Of Contents

    Contents Support Offline Authorisation over the Floor Limit Stationery orders Service Response Time Getting to know your Essential Plus terminal Integrating the Essential Plus terminal with your POS 4G/3G backup Status bar Terminal and base pairing Key functions Terminal functions menu Power ON/OFF and Reboot Purchase Purchase - Contactless (total purchase amount less than $100)

  • Page 3: Support

    Support For support, please call the dedicated CommBank Merchant helpdesk on 1800 230 177, 24 hours a day, 7 days a week. When calling the Helpdesk, please make sure you have the following information ready: • Terminal ID (located at the top of your merchant receipt) •...

  • Page 4: Getting To Know Your Essential Plus Terminal

    Getting to know your Essential Plus terminal Contactless Landing Zone Touch Screen Terminal Display Printed Paper Alphanumeric Keys Swipe Reader Menu Key Cancel Key Clear Key Feed Key Chip Card Reader OK/Power On Key...
  • Page 5 Parts and cables Terminal base for charging and cable connection Charging cable for terminal base 3 metre OCLR232 EFT30 Cable USB Type B to Type A 3m straight Cable...

  • Page 6: Integrating The Essential Plus Terminal With Your Pos

    Serial 4G/3G Backup If the Point Of Sale loses internet connection, the Essential Plus terminal can fall back to 4G/3G connection via the internal modem in the terminal. The PC EFTPOS client on the POS will need to be configured to use the terminals 4G/3G fall back capability for 4G/3G backup to work.

  • Page 7: Status Bar

    Status bar When the terminal is powered-on, the terminals’ Operating System provides data to display the Status Bar as follows, and consisting of the information as described below. 17 : 56 09/03/2018 No Sim Information Indicator Description System Date and Time This shows the current system time and date.

  • Page 8: Key Functions

    Key functions Terminal functions menu Provided below is a Menu Map to assist you with navigating through the terminal. MAIN MENU 1. EFTPOS 2. Terminal 4. PC EFTPOS 5. Connection EFTPOS MENU PC EFTPOS MENU TERMINAL MENU CONNECTIONS 3. Special Functions 1.

  • Page 9: Purchase

    Purchase – Contactless (total purchase amount less than $100) Initiate a Purchase transaction on the POS If tipping enabled, enter tip and press [OK] or to bypass just press [OK] To enable tipping, please contact the CommBank 24Hr Merchant Helpdesk on 1800 230 177 Tap the card on the contactless reader once “Present Card”...

  • Page 10: Cash Out

    Wait for processing to be completed Settlement report is printed Note: The terminal can also typically be set via the POS to automatically settle every day at a particular time. Auto-Settlement cannot occur between 22:00 and 0:00 AEST. Cumulative (Pre-Settlement) Totals Cumulative Totals indicate the amount transacted through the terminal since the last Settlement was processed.

  • Page 11: Shift Totals Request

    Shift Totals Request Shift Totals indicate the amount transacted through the terminal since the last shift totals request was processed. Initiate settlement on the POS Wait for processing to be completed Shift Totals report is printed Store and Forward (SAF) Store and Forward (SAF) is the ability to process offline transactions.

  • Page 12: Basic Troubleshooting

    Basic troubleshooting Common Terminal Error Messages Below is a list of decline responses you may come across while operating your terminal. If you are unable to resolve an issue or encounter an issue or decline response not listed below, please contact the CommBank 24 Hour Merchant Helpdesk on 1800 230 177.
  • Page 13 DECLINED – Modem error This can represent an error with an external S0 MODEM ERROR modem, or if the terminal is set to fall back to internal modem and no phone line has been plugged in. Check communications link on base and wall plug.

  • Page 14: Charging The Battery

    The terminal recharges its batteries each time it is placed on its base. Charging is automatic. • It is recommended that the terminal be kept on its base when not in use, and placed back on its base after a transaction is performed. How can the battery be charged? • Using the base •...

  • Page 15: Changing The Receipt Roll

    Changing the receipt roll Printer Compartment Lid Open the paper compartment by lifting the catch located at the top of the contactless landing zone, and pull the cover to the rear of the terminal Insert the paper roll into the compartment Pull the paper up towards the top of the terminal Maintain the paper and close the cover Press simultaneously on both upper corners of the contactless landing zone, until it clips...

  • Page 16: Training Mode Instructions

    User enables training mode on the POS and initiates a purchase transaction Note: Only financial transactions can be performed whilst in training mode. Training mode can also only be enabled when the terminal is in a ready state and when there are no reversal or advices pending.
  • Page 17 Notes...
  • Page 18 Notes...
  • Page 19 Notes...
  • Page 20 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.

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