Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for CAN Move5000
Summary of Contents for CAN Move5000
- Page 1 Essential Lite. Merchant Operator Guide. Model: Move5000...
-
Page 2: Table Of Contents
Contents Support Offline Authorisation over the Floor Limit Stationery orders Service Response Time Getting to know your Essential Lite terminal Essential Lite Communication Setup Status Bar Terminal and Base pairing Key functions Terminal functions menu Power ON/OFF and Reboot Terminal Power Setting – Sleep and Shutdown mode Purchase Purchase –... -
Page 3: Support
Support For support, please call the dedicated CommBank Merchant helpdesk on 1800 230 177, 24 hours a day, 7 days a week. When calling the Helpdesk, please make sure you have the following information ready: • Terminal ID (located at the top of your merchant receipt) •... -
Page 4: Getting To Know Your Essential Lite Terminal
Getting to know your Essential Lite terminal Contactless Landing Zone Touch Screen Terminal Display Printed Paper Alphanumeric Keys Swipe Reader Menu Key Cancel Key Clear Key Feed Key Chip Card Reader OK/Power On Key... - Page 5 Parts and cables Terminal base for charging and cable connection Charging cable for terminal base Ethernet 3m Cable...
-
Page 6: Essential Lite Communication Setup
Essential Lite Communication Setup Your Essential Lite terminal comes with a 4G/3G capable SIM already installed and a complementary Ethernet cable for IP Broadband connection, giving you the ability to choose the communication method that best suits your business. You will have the freedom to switch between mobile (4G/3G) and IP Broadband via Ethernet at your own convenience by following the instructions provided below. - Page 7 The Essential Lite terminal will connect to the base via Bluetooth when it is removed which means you can continue accepting payments when you take your terminal with you around the store (the manufacturer’s recommended maximum operating distance for Bluetooth connectivity is 70 m).
-
Page 8: Status Bar
Status bar When the terminal is powered-on, the terminals’ Operating System provides data to display the Status Bar as follows, and consisting of the information as described below. 17 : 56 09/03/2018 No Sim Information Indicator Description System Date and Time This shows the current system time and date. -
Page 9: Key Functions
Key functions Terminal functions menu Provided below is a Menu Map to assist you with navigating through the terminal. MAIN MENU 1. EFTPOS 2. Terminal 4. Connection EFTPOS MENU CONNECTION MENU TERMINAL MENU 1. Duplicate Receipt 1. Diagnostics 1. Configure 2. -
Page 10: Terminal Power Setting - Sleep And Shutdown Mode
Terminal Power Setting – Sleep and Shutdown mode By default the terminal is configured to sleep or shut down after 15min of idle time. The idle time can be amended by contacting the CommBank 24Hr Merchant Helpdesk on 1800 230 177. -
Page 11: Purchase With Cash Out
Press [1] to enter EFTPOS menu Press [2] for TOTALS Enter the manager password and press [OK] Press [1] for SETTLEMENT Settlement report prints Note: The terminal can also be set to settle automatically every day at a particular time. -
Page 12: Cumulative Totals (Pre-Settlement)
Enter the completion amount of the transaction and press [OK] If tipping enabled, enter tip and press [OK] or to bypass just press [OK] Enter the Reference number which can be found on the top of your merchant receipt Terminal will display the correct completion transaction details after processing. -
Page 13: Preauthorisation - Completion With Date, Time And Auth Number
Enter the transaction amount and press [OK] If tipping is enabled, enter the tip amount and press [OK] or to proceed without a tip press [OK] Enter the Reference number which can be found at the top of the merchant copy preauthorisation receipt and press [OK] If an invalid Reference number is entered, the following error message will appear on the terminal screen “INVALID REFERENCE”... -
Page 14: Multiple Merchant Selection
Multiple Merchant Selection Multiple merchant selection will occur for purchase, cash out, refund, preauthorisation and completion transactions when the multiple merchant function is enabled on the terminal. It will occur after the card details are captured or the entry of transaction amount and tips, whichever occurs first. Store and Forward (SAF) Store and Forward (SAF) is the ability to process offline transactions. -
Page 15: Basic Troubleshooting
Basic troubleshooting Common Terminal Error Messages Below is a list of decline responses you may come across while operating your terminal. If you are unable to resolve an issue or encounter an issue or decline response not listed below, please contact the CommBank 24 Hour Merchant Helpdesk on 1800 230 177. - Page 16 DECLINED – Modem error This can represent an error with an external S0 MODEM ERROR modem, or if the terminal is set to fall back to internal modem and no phone line has been plugged in. Check communications link on base and wall plug.
-
Page 17: Charging The Battery
Thereafter, charge for 4 hours if charging by base and 6 hours if charging by USB cable. • When used daily, the terminal recharges its batteries each time it is placed on its base, or each time the traveller charger is connected. Charging is automatic. How can the battery be charged? • Using the base •... -
Page 18: Changing The Receipt Roll
Changing the receipt roll Printer Compartment Lid Open the paper compartment by lifting the catch located at the top of the contactless landing zone, and pull the cover to the rear of the terminal Insert the paper roll into the compartment Pull the paper up towards the top of the terminal Maintain the paper and close the cover Press simultaneously on both upper corners of the contactless landing zone, until it clips... -
Page 19: Training Mode Instructions
Press [F1] key under ON and press OK to turn on training mode Note: Only financial transactions can be performed whilst in training mode. Training mode can also only be enabled when the terminal is in a ready state and when there are no reversal or advices pending. - Page 20 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
Need help?
Do you have a question about the Move5000 and is the answer not in the manual?
Questions and answers