Response Codes - VeriFone VX690 User Manual

9.2

Response Codes

Code Display
00 APPROVED
08 APPROVED
With signature
Y1 APPROVED
Y3 APPROVED
01 CALL FOR AUTH
02 CALL FOR AUTH
03 INVALID PPID
04 CONTACT CARD ISSUER
05 CANNOT PAY
06 CANNOT PAY
08 APPROVED PENDING
SIGNATURE
12 INVALID TRANSACTION
13 CANNOT PAY
14 CONTACT CARD ISSUER
30
FORMAT ERR CALL
HELPDESK
39 WRONG ACCOUNT
Cause/Action
The transaction has been approved
The transaction has been approved if the
signature is correct
The transaction has been approved
The transaction has been approved
Unable to obtain electronic authorisation
Unable to obtain electronic authorisation
Contact Merchant Business Solutions
Obtain another form of payment
Advise cardholder to contact card issuer
Obtain another form of payment
Advise cardholder to contact card issuer
Obtain another form of payment
Advise cardholder to contact card issuer
The transaction is approved if the signature is
correct
The cardholder should now sign the receipt
Retry the transaction selecting a different account
If the transaction is declined again, obtain another
form of payment
Advise cardholder to contact card issuer
Obtain another form of payment
Advise cardholder to contact card issuer
Obtain another form of payment
Advise cardholder to contact card issuer
Power the terminal off and on and retry the
transaction
Contact Merchant Business Solutions whilst the
cardholder is present to confirm if the transaction
has been processed correctly
Retry the transaction, selecting a different account
If the transaction is declined again, obtain another
form of payment
Advise cardholder to contact card issuer
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