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Motorola MBP87SN User Manual page 28

Smart air purifier
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Problem
Problem
Category
Description / Error
I am unable to login
Account
even after registration.
What to do if forget the
Account
password?
I am unable to
receive a new
password although I
Account
have used the
"Forgot password"
option.
I receive an error
Account
message saying: "E-mail
ID is not registered".
I get a message: We
are having problems
accessing your
Device. This could
Connectivity
be due to the lack of
Issue
an internet connection.
Please
wait and try again
later.
Connectivity
I am unable to access
Issue
the device.
Functions
The unit will not operate.
Solution
Please check your user name and password.
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
1) The e-mail might have been sent to your
Junk Mail Folder. Please check it.
2) There might be a delay to get your e-mail.
Please wait a few minutes and refresh your
e-mail account.
Please ensure that you have registered with
us. Tap SIGN UP to create an account.
1. Please try again in a few minutes. This could
be because of any issue with
your internet connection.
2. If the problem remains, please restart your
Device to check if this fixes the
problem.
3. Please restart your Wireless Router.
Please check if the Device is
within Wi-Fi range. If the LED on
your Device is flashing slowly,
please try to move the Device
closer to the router for better
Wi-Fi connectivity and try again.
1) Please check and make sure the unit is
properly plugged and outlet is energized.
2) Please make sure the unit has been turned
ON.
3) Please check and make sure the filter is
properly installed and the rear grill is seated
correctly.

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