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IBM ThinkPad X22 Service & Troubleshooting Manual

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ThinkPad X22 Service &
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Summary of Contents for IBM ThinkPad X22

  • Page 1 ThinkPad X22 Service & Troubleshooting Guide...
  • Page 2 IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

  • Page 3: Table Of Contents

    Finding information with Access ThinkPad Appendix. Product warranty and notices Warranty Statements . . 31 Chapter 1. System overview . IBM Statement of Limited Warranty for Features . United States, Puerto Rico and Canada Specifications . (Part 1 - General Terms) .
  • Page 4 ThinkPad X22 Service & Troubleshooting Guide...

  • Page 5: Safety Information

    First, attach all cables to devices. from the outlet. Attach the signal cables to the Remove the signal cables from receptades the receptades. Attach the power cord to an outlet. Remove all cables from device. Turn the device ON © Copyright IBM Corp. 2001...
  • Page 6 Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall. ThinkPad X22 Service & Troubleshooting Guide...
  • Page 7 The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.
  • Page 8 There is danger of an explosion if the backup battery is incorrectly replaced. Replace only with a battery of the same type. The lithium battery (IBM P/N 02K6715 UL-recognized component (file no. MH12566)) contains lithium and can explode if it is not properly handled or disposed of.
  • Page 9 CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose it as required by local ordinances or regulations. The LCD is made of glass. Rough handling or dropping the computer can cause the LCD to break.
  • Page 10 ThinkPad X22 Service & Troubleshooting Guide...

  • Page 11: Finding Information With Access Thinkpad

    Finding information with Access ThinkPad Whenever you have a question about your computer, or wish to view IBM web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet images to get help and support, to join an interactive ThinkPad web community, or to directly access information about accessories, software, and upgrades.
  • Page 12 3. A one-click guide to service on the Web for your ThinkPad. 4. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. 5. A quick way to search the help system. ThinkPad X22 Service & Troubleshooting Guide...

  • Page 13: Chapter 1. System Overview

    Up to 1024-by-768 resolution on the 12.1-inch LCD v Up to 1600-by-1200 resolution on an external monitor v Brightness control Keyboard 85-key, 86-key, or 90-key ® TrackPoint pointing device Fn key function ThinkPad Button Volume buttons © Copyright IBM Corp. 2001...

  • Page 14: Specifications

    Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface...

  • Page 15: Caring For Your Computer

    – Non-operating: -20°C to 60°C (-4°F to 140°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). Relative humidity: – Operating: 8% to 90% – Non-operating: 5% to 95% Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions –...

  • Page 16: Carry Your Computer Properly

    Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company. ThinkPad X22 Service & Troubleshooting Guide...

  • Page 17: Cleaning Your Computer

    Store your external diskette drive in an appropriate container or packaging when it is not being used. v Register your ThinkPad products with IBM (refer to the Web page: http://www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades.
  • Page 18 ThinkPad X22 Service & Troubleshooting Guide...

  • Page 19: Chapter 2. Solving Computer Problems

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative, or by visiting IBM on the Web.

  • Page 20: Using The Bios Setup Utility

    13. Turn the computer right side up. Connect the ac adapter and cables to the computer. Using the BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to configure your computer. The windows in this utility are as follows: v Config: Set the configuration of your computer.

  • Page 21: Testing Your Computer

    ThinkPad Configuration program. For more information on this program, refer to the on-board help, Access ThinkPad. You can configure your computer to your needs by using the IBM BIOS Setup Utility. To start the utility, do as follows: 1. To protect against accidental loss of data, back up your registry.

  • Page 22: Recovering Pre-Installed Software

    PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.
  • Page 23 To use the Product Recovery program to restore your pre-installed software, do the following: 1. Save all your files and shut down your desktop. 2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: ″To start the Product Recovery program, press F11.″...

  • Page 24: Solving Computer Problems

    Solution: The EEPROM checksum is not correct (block #6). Have the computer serviced. Message: 0187: EAIA data access error Solution: The access to EEPROM failed. Have the computer serviced. Message: 0188: Invalid RFID serialization information area or bad CRC2. ThinkPad X22 Service & Troubleshooting Guide...
  • Page 25 Solution: The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5).
  • Page 26 Message: 0220: Monitor type error Solution: The monitor type does not match the type specified in CMOS. Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility. Message: 0230: Shadow RAM error Solution: The shadow RAM failed.
  • Page 27 Message: 0271: Date and time error Solution: Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. Message: 0280: Previous boot incomplete Solution: Your computer was previously unable to complete the boot process.
  • Page 28 Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size was changed, re-create the hibernation file. Message: Operating system not found. Solution: Verify the following: ThinkPad X22 Service & Troubleshooting Guide...
  • Page 29 NOEMS and save this file Message: CardBus Configuration Error--Device Disabled. Solution: Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. Errors without messages Problem: The screen is blank and you don’t hear any beeps.
  • Page 30 When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The cursor does not work for a while after the settings in the Mouse Properties window have been changed. ThinkPad X22 Service & Troubleshooting Guide...
  • Page 31 Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse.
  • Page 32 Problem: The computer enters standby mode immediately after POST (the standby indicator turns on). Solution: Make sure that: v The battery pack is charged. v The operating temperature is within the acceptable range. Refer to Appendix A, ″Features and specifications.″ ThinkPad X22 Service & Troubleshooting Guide...
  • Page 33 If these items are correct, have the computer serviced. Problem: A message, ″critical low-battery error,″ appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: When you take action to return from standby mode, the LCD remains blank.
  • Page 34 Click Advanced... d. Click the Adapter tab. e. Make sure ″RAGE MOBILITY-M AGP″ is shown in the adapter information window. f. Click the Monitor tab. g. Make sure the information is correct. For Windows NT: ThinkPad X22 Service & Troubleshooting Guide...

  • Page 35: Battery Problems

    a. Click the Settings tab. b. Check whether the color depth and resolution are set correctly. c. Click Display Type... d. Make sure ″RAGE MOBILITY-M AGP″ is shown in the Display Type window. e. Click OK. f. Click the Test button in the Settings window. g.

  • Page 36: Hard Disk Drive Problems

    This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point to the left of the hard-disk drive. If there is such a mark, the hard-disk drive is disabled.

  • Page 37: Other Problems

    If you forgot your hard-disk password or supervisor password, you cannot reset your password. You have to take your computer to an IBM reseller or an IBM marketing representative to have the system board replaced. A fee will be charged for parts and service. Proof of purchase is required, and an additional charge might be required for the service.
  • Page 38 ThinkPad X22 Service & Troubleshooting Guide...

  • Page 39: Chapter 3. Getting Service

    Chapter 3. Getting service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 40: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
  • Page 41 Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support. Country or region...
  • Page 42 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland German/ 0848-80 52 52 French/ Italian Taiwan Mandarin 886-2-2725-9799 United English 01475-555 055 Kingdom United States English 1-800-772-2227 ThinkPad X22 Service & Troubleshooting Guide...

  • Page 43: Appendix. Product Warranty And Notices

    Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 44 If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 45 Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada, call IBM at 1–800 565–3344. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications.

  • Page 46: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey And United States (Part 1- General Terms)

    IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason.
  • Page 47 If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 48 Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.
  • Page 49 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 50: Part 2 - Worldwide Country-Unique Terms

    This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE);...
  • Page 51 Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
  • Page 52 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
  • Page 53 Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 54 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
  • Page 55 NORTH AMERICA CANADA: Warranty Service: The following is added to this Section: To obtain warranty service from IBM, call 1-800-565–3344. UNITED STATES OF AMERICA: Warranty Service: The following is added to this Section: To obtain warranty service from IBM, call 1-800-772–2227...

  • Page 56: Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 57: Processing Date Data

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Processing date data This IBM hardware product and IBM software products that might be...
  • Page 58 Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 59: Telecommunication Notice

    A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.
  • Page 60 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning.
  • Page 61 NOTICE: The Ringer Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.

  • Page 62: Notice For Australia

    5 seconds between the end of one call attempt and the beginning of another. ThinkPad X22 Service & Troubleshooting Guide...

  • Page 63: Wireless Interoperability

    Because Wireless LAN Mini-PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations. IBM believes it is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 64: Wireless Regulatory Information

    Wireless Regulatory information The ThinkPad X22 must be installed and used in strict accordance with the instructions as described hereafter. This product complies with the following radio frequency and safety standards. USA - Federal Communications Commission (FCC) This product complies with FCC Part 15. The operation of Wireless LAN Mini-PCI Adapter integrated in the product is subject to the following two conditions.

  • Page 65: Notice To Emea Users

    Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty. Refer to the ″Electronic emission notices″ on page 45 for more detail. Notice to EMEA users - Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462...
  • Page 66 - the Netherlands NL License required for outdoor installations. Check with reseller for procedure to follow - Nederland NL Licentie verplicht voor gebruik met buitenantennes. Neem contact op met verkoper voor juiste procedure ThinkPad X22 Service & Troubleshooting Guide...

  • Page 67: Index

    Recovery CD, using 10 no error codes 17 no error messages 17 hardware specifications 2 other problems 24, 25 size, machine specifications 2 hibernation mode Power switch problems 18 problems 20 specifications 1, 2 standby problems 20 © Copyright IBM Corp. 2001...

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