Software And Unusual Operation; Memory Media; Configuration Port; Software And Firmware Updates - Honeywell Touchpoint Pro Security Manual

5.1.3

Software and Unusual Operation

Touchpoint Pro isolates the gas detection system from the user interface. If unusual operation is observed on the user
interface, the following measures may be taken:
1. Restart the user interface to reload the software. This will not interrupt operation of the gas detection system,
although reporting to the touchscreen will be interrupted for a short time:
Press and hold the Accept and Reset buttons on the front panel for approximately ten seconds, until the user
interface software is observed to restart. This operation can only be carried out at the controller. The system will
indicate a fault for several seconds. It may be necessary to isolate interfaces to higher level equipment.
2. Power cycle the controller. The gas detection and user interface software will be reloaded. The gas detection system
will be unavailable for several minutes, and outputs will be generated. It may be necessary to isolate interfaces to
higher level equipment. It is not necessary to remove power to modules if separately powered.
Unusual operation of a TPPR controller should be reported to your service representative.
5.1.4

Memory Media

Touchpoint Pro uses SD Card and USB memory media:
1. Use only authorized removable media that has been scanned and checked for viruses and malware using up to date
anti-virus software.
2. Ensure that memory media used for Touchpoint Pro is not used for other purposes, to avoid risk of infection.
3. Control access to media containing backups, to avoid risk of tampering.
5.1.5

Configuration Port

The Configuration Port allows access for the PC Configuration Software tool and for setting up and licensing the Webserver.
The port may only be opened by a sufficiently authorised user at the controller, and closes automatically after a fixed period,
or when an inactivity timeout occurs.
1. The configuration port should only be used in a trusted safe environment on a secure network.
2. The port should be closed manually from the controller IP Configuration screen when access is no longer required.
5.1.6

Software and Firmware Updates

System software and firmware updates and upgrades may be offered from time to time, which may include additional or
updated security features. To remain informed of updates:
1. Ensure that your local representative has up to date contact details.
2. Periodically visit the Touchpoint Pro web site.

5.2 Computers and Access

Good security practices should be observed on computers and networks to which TPPR systems may be connected,
including peer to peer and LAN connections.
5.2.1

Operating Software

Operating systems and browsers should be kept up to date by installing the manufacturer's updates.
5.2.2

Virus Protection

Maintain up to date anti-virus software on all computers which may be connected, either directly or via a network, to TPPR
systems. Ensure that computers are regularly scanned.
5.2.3

Files and Media

Allow only files and software from trusted sources to be installed and used on associated computers.
Use only authorized removable media, e.g. CD/DVD, external hard drives, USB memory sticks that have been scanned
using up to date anti-virus software.
Pt. No. 2400M2567_1
MITIGATION STRATEGIES
9
Touchpoint Pro
Security Guide