XBOX 360 Consumer Documentation page 22

contact Xbox Customer Support. Go to
number provided on the back cover. Do not take your Xbox 360 console or its peripherals to your
retailer for repair or service unless instructed to do so by an Xbox Customer Support representative.
Do Not Attempt Repairs
Do not attempt to take apart, service, or modify the Xbox 360 console, power supply, or its
peripherals in any way. Doing so could present the risk of serious injury or death from electric shock
or fire, and it will void your warranty.
Any evidence of any attempt to open and/or modify the Xbox 360 console, including any peeling,
puncturing, or removal of any of the labels, will void the Limited Warranty and render the Xbox 360
console ineligible for authorized repair.
No Power
Confirm that you have an appropriate power source and check all connections between wall outlet
and power supply, and power supply and console (see "Connect the Console to Power" on page ??).
The power supply light should glow green when it is working properly.
No Picture
Connect the appropriate AV cable (see "Setup Your Xbox 360 Video Game System" on page ??).
Turn on the TV. Select the video input on the TV (or VCR, if connected to a VCR) that displays the
Xbox 360 game. Common names for video input include Input Select, AUX, Line In, Line, In, Input,
Source, and EXT, depending on your TV or VCR type. For more information, see your TV or VCR
manual.
No Sound
Check the AV connection (see "Setup Your Xbox 360 Video Game System" on page ??). If you're
using digital audio, make sure the receiver is turned on and the output in your console's audio
settings is set correctly.
Poor Quality Sounds
Clean the disc as shown in the Xbox 360 Warranty Manual (Volume 2). Check the AV connection
(see "Setup Your Xbox 360 Video Game System" on page ??). Play Dolby® Digital audio only on
audio systems that support Dolby Digital. Select the audio output that is supported by your system
or TV: stereo or Dolby® Surround for stereo speakers, mono for monaural speakers. If sound is
coming from only one speaker, check that all audio cables are connected correctly.
Disc Tray Does Not Open
Make sure the removable faceplate on the front of the console is fully connected and properly
aligned. Check the connection to power (see "Connect the Console to Power" on page ??). Turn on
the console by pressing the power button.
Game, Movie or Music Does Not Start
Play only supported discs (Xbox 360 games, audio CDs, DVD movies). Insert the disc with the label
up and close the disc tray. Clean the disc as shown in the Xbox 360 Warranty Manual (Volume 2).
Ring of Light Flashes
The lights in the console Ring of Light should glow solid while the console is on and flash when you
press the eject button. If the Ring of Light flashes differently during operation, the console has an
internal problem:
•
Four lights on console flash red: Check your AV cable.
•
Two left lights on console flash red: The console is too hot and will not play games until cooled
down. Place the console in a well-ventilated area away from other heat sources. Once the console
www.xbox.com/support or call the Xbox Customer Support