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GENERAL HANDLING AND FAILURE REPORTING GUIDELINES
•
Use a spare card and see if that fixes the problem.
•
Verify the problem on other cards or channels, if possible.
•
Note card part number and serial number, as well as PO number, if possible.
•
Confirm whether the problem appeared during installation or well after successful installation, i.e. did the
problem occur with no changes to a previously working system?
•
Log a diagnostics file, if relevant, and email it to Focal. Diagnositcs files include all optical measurements,
temperature, voltage levels, video syncs, and errors detected. Ensure the log file is configured properly per the
software users manual. (The various log fields may be enabled/disabled and the logging frequency may be
changed from the one second default.)
It is recommended that damaged cards or cards/systems that the fault cannot be found in using the above guide be
returned to Focal.
•
Request a RMA # from Focal (Tel: 902-468-2263) and complete a return product form.
•
Provide key information, such as a description of the problem, the part number of the board, how long the board
has been in service, any attempted fixes, and the urgency for repair.
•
Ensure packaging is secure and ESD safe.
•
Typical assessment response is 3 days after receipt of product.
This document is the property of Focal Technologies Corporation, and may not be neither copied, reproduced or otherwise dealt with nor its
contents communicated to others except in accordance with written instructions received from Focal Technologies Corporation.
700-0290-00 Rev. 1
Application Note
FOCAL SERVICE AND SUPPORT
Moog Inc., Components Group, Halifax Operations
Focal Technologies Corporation
77 Frazee Avenue
Dartmouth, Nova Scotia, Canada B3B 1Z4
Tel: 902-468-2263 • Fax: 902-468-2249
focal@moog.com •
www.moogpowerdata.com
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