Arlo Go User Manual
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Arlo Go User Manual

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Arlo Go
Mobile HD Security Camera
User Manual
NETGEAR, Inc.
350 East Plumeria Drive
December 2016
San Jose, CA 95134, USA
202-11684-01
DRAFT

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  • Page 1 Arlo Go Mobile HD Security Camera User Manual NETGEAR, Inc. 350 East Plumeria Drive December 2016 San Jose, CA 95134, USA 202-11684-01 DRAFT...
  • Page 2 Support For product updates and web support, visit http://www.arlo.com/en-us/support/ Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/...

  • Page 3: Table Of Contents

    Contents Set Up Your System What You Need to Install and Use Your Arlo Go Camera Activate Your SIM Card ................................8 Get the Arlo app .....................................8 Insert the SIM Card into Your Arlo Go Camera Insert the Battery Into Your Arlo Go Camera Set Up Your Arlo Go Camera ............................10...
  • Page 4 Use an SD Card With Arlo Go Supported SD Card Format ............................22 Insert an SD Card .....................................23 View the SD Card Status ..............................23 Turn SD Card Recording Off and On .......................24 View Videos Saved on an SD Card ........................25 Change the SD Card Overwrite Setting....................26 Format an SD Card ..................................26...
  • Page 5 Use Arlo Cameras With SmartThings ......................54 Use SmartThings With Arlo Cameras Prepare Arlo to Work With SmartThings ....................55 Use Arlo Camera Names That Are Easy to Recognize Disarm Your Cameras ................................56 Integrate Your Arlo Cameras With the SmartThings App Adjust the Motion Sensitivity Level ........................58...
  • Page 6 10. Troubleshooting Check Arlo Go’s LTE Signal Strength......................60 Check Arlo Go’s Battery Level ..........................60 Arlo Go Is Not Streaming on a Mobile Device ................61 Cannot View Arlo Live Streaming in a Web Browser Troubleshoot an Offline Arlo Go Camera ....................62 Not Receiving Push Notifications ........................63...

  • Page 7: Set Up Your System

    1. Set Up Your System Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you view videos from any Internet-connected computer or mobile device. You can use the same Arlo app to set up and manage Arlo Go and Arlo cameras.

  • Page 8: Activate Your Sim Card

    ¾ To activate your SIM card: 1. If you know your AT&T Enterprise Sales Contact, contact that person with your Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on the retail box. If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales &...

  • Page 9: Insert The Sim Card Into Your Arlo Go Camera

    Set Up Your System Insert the SIM Card into Your Arlo Go Camera The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not installed, insert a card into the SIM card slot.

  • Page 10: Set Up Your Arlo Go Camera

    Set Up Your System Set Up Your Arlo Go Camera Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you already have an Arlo account, you can add the Arlo Go camera to your account.

  • Page 12: Arlo Go Access And Cloud Storage

    Arlo Go Access and Cloud Storage The Arlo Go camera is designed to connect to the cellular network. During setup, the Arlo app uses the cellular network to find your Arlo Go camera so that you can add the camera to your Arlo account.

  • Page 13: Arlo Go Camera Position

    1. Connect the power adapter to the camera. Caution: You must use an Arlo Go power adapter to charge the battery. Do not try to power the camera or charge the battery with any power adapter other than the one provided with the Arlo Go camera.

  • Page 14: Camera Led Guide

    Charging Station (sold separately). For uninterrupted Arlo Go camera use, we recommend that you keep a fully charged spare battery on hand Camera LED Guide The Arlo Go camera LEDs light in different colors to indicate how the camera is operating. Slow blinking amber...

  • Page 15: View Your Content

    2. View Your Content Videos recorded by your Arlo Go camera are stored in a library. You can view your recordings, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays.

  • Page 16: View The Camera Feeds

    View Your Content View the Camera Feeds You can view your Arlo Go camera feed at any time. ¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 17: Control The Camera Feed Image

    Devices page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 18: Zoom A Camera Image

    View Your Content Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.

  • Page 19: Cloud Recording

    No one else has access to your recordings. We provide free cloud storage for the life of the Arlo Go cameras. We store a rolling seven days of recordings that are created when the Arlo Go camera detects motion or sound.

  • Page 20: Use The Filter

    Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com...

  • Page 21: Turn Off The Filter

    When filtering is used, only the recordings in your library that match your filter criteria display. You can turn off filtering. ¾ To turn off filtering for your library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com...

  • Page 22: Use An Sd Card With Arlo Go

    All Arlo video recordings are stored to the cloud, but you can connect a Micro SD card to your Arlo Go camera and use the SD card as a second location to store Arlo Go recordings locally. Local storage on an SD card cannot be used on its own as a substitute for cloud recording.

  • Page 23: Insert An Sd Card

    View the SD Card Status The Arlo app notifies you if the SD card is getting full or if the SD card is not the correct format. You can also use the Arlo app to view the SD card status.

  • Page 24: Turn Sd Card Recording Off And On

    Turn SD Card Recording Off and On ¾ To turn SD card recording off and on: 1. Insert the SD card into the SD slot on the Arlo Go camera. For more information, see Insert an SD Card on page 23.

  • Page 25: View Videos Saved On An Sd Card

    To view videos saved on a local storage SD card, you must remove the SD card from your Arlo Go camera. Cloud recording is still enabled, but SD card recording is disabled as soon as you remove the SD card.

  • Page 26: Change The Sd Card Overwrite Setting

    We support MicroSD cards, class 10 or higher, with up to 128 GB capacity, file format FAT32. The Arlo app displays a pop-up message to let you know if it is necessary to format the SD card. The camera can format the SD card.

  • Page 27: Safely Remove An Sd Card

    The SD card is formatted. Safely Remove an SD Card It’s important to safely remove the SD card from your Arlo Go camera. If you remove an SD card while information is being recorded on it, the SD card might become permanently unusable or the files on the card might be corrupted.
  • Page 28 Use an SD Card With Arlo Go 7. Wait for the Unmounting SD Card progress message to close, then remove the SD card from your camera. WARNING: Do not interrupt power to the camera or remove the SD card while the SD card is being unmounted.

  • Page 29: Personalize Your Camera

    4. Personalize Your Camera You can customize Arlo Go settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Go camera by renaming it.

  • Page 30: Change Your Password And User Name

    Your settings are saved. Turn Auto Login On or Off for a Smartphone When Auto Login is turned on, launching the Arlo app on your smartphone automatically logs you in with the email address and password you used the last time you logged in.

  • Page 31: Grant Access To Friends

    Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, view, share, mark as favorite, and delete clips from your library. Friends are granted limited access to some of the settings and features of your Arlo account.

  • Page 32: Edit A Friend's Access Privileges

    Personalize Your Camera Edit a Friend’s Access Privileges ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays.
  • Page 33 Personalize Your Camera The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted.

  • Page 34: Modes, Rules, And Smart Alerts

    5. Modes, Rules, and Smart Alerts Modes let you use rules to set and control automated actions. With modes, Arlo Go can be on the lookout for you, even when you are not using the Arlo app. Arlo Go comes with the following modes: Armed.

  • Page 35: Change Motion Sensitivity

    Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Go cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device.

  • Page 36: Change Audio Sensitivity

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Go camera. A list of modes displays. 4. Tap or click Edit next to Armed.

  • Page 37: Manage Alerts

    Arlo notifications on your phone, you must get the Arlo app. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. ¾ To change the alert settings for a camera: 1.

  • Page 38: Create A Schedule

    You can set a schedule to activate and deactivate cameras automatically. Schedules recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is preconfigured with the following schedule: •...

  • Page 39: Add A Mode

    Modes, Rules, and Smart Alerts Add a Mode You can add new modes to tell your Arlo Go camera what to do in certain situations. For example, you can set your Arlo Go camera to record videos when the motion sensor is activated and to alert you with an email message.
  • Page 40 10. Specify what you want your device to do when motion or audio is detected. You can select Record video or Do nothing. 11. If you want to turn on the Arlo Go alarm when the device detects motion or sound, select the Turn Alarm ON check box.

  • Page 41: Motion Detection Activity Zones

    Modes, Rules, and Smart Alerts Motion Detection Activity Zones You can identify zones within the camera view where you want the Arlo Go camera to detect motion. These zones are called activity zones. You can also select which activity zone or zones detect motion.

  • Page 42: Select An Activity Zone For A Rule

    Motion is detected. The Motion Detection page displays. 6. Under Motion Detection Zones, tap or click the zone where you want the Arlo Go camera to detect motion. If you used a mobile device to specify the settings, your settings are saved.

  • Page 43: Settings

    Turn the Camera LEDs Off and On The Arlo Go LEDs indicate the status of the camera. They can be useful during set up and are helpful when troubleshooting. You can turn the LEDs off and on. We recommend that you wait until your camera is streaming before turning off the LEDs..

  • Page 44: Change The Time Zone

    5. Tap or click Status Light. Your settings are saved. Change the Time Zone ¾ To change the time zone: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 45: Change The Video Resolution

    8. Tap or click Done. Your settings are saved. Turn Night Vision On and Off We recommend that you turn off night vision if the Arlo Go camera is facing reflective surfaces, such as windows. ¾ To turn night vision on and off: 1.

  • Page 46: Turn The Microphone Off And On

    6. Tap or click Night Vision.. Your settings are saved. Turn the Microphone Off and On ¾ To turn the microphone off and on: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 47: Change The Speaker Settings

    Change the Speaker Settings You can turn the speaker off and on and you can control the volume on your camera settings. ¾ To change the speaker setting: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser.

  • Page 48: Update The Firmware

    • To balance battery life and video quality, select Optimized. Update the Firmware Firmware updates are released automatically to all connected Arlo devices. Automatic updates happen between 3:00 a.m. and 5:00 a.m. to minimize camera downtime.

  • Page 49: View Or Change Cellular Network Settings

    Settings The My Devices page displays. 3. Select the Arlo Go camera that you want to update. 4. Tap or click Device Info > Firmware > Update. WARNING: Do not disconnect your camera, open the battery door, or remove the battery while the firmware update is in progress.

  • Page 50: Restart The Camera

    Reset the Camera to Its Factory Settings Resetting the camera to its factory settings erases the camera’s current settings and removes the camera feed from your Arlo app.. ¾ To reset the camera to its factory settings: 1. Tap the Arlo icon on your mobile device.

  • Page 51: Remove A Camera From Your Account

    7. Follow the onscreen instructions to display a QR code and to position it in front of the Arlo Go camera. 8. When the Arlo Go camera makes a chime sound, tap or click Yes. The camera resets to its factory settings and the camera feed no longer displays in your Arlo app.

  • Page 52: Manage Your Subscription Plan

    Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to expand your Arlo Go camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family. For information about service plans, visit http://bit.ly/1AQGR9k.

  • Page 53: Start Or Stop A Continuos Video Recording Plan

    Subscription page. Start or Stop a Continuos Video Recording Plan Continuous video recording, or CVR, is an optional feature available on Arlo Go cameras. CVR records all the action 24/7 so that you can rewind any camera to any minute of any day and catch anything you missed.

  • Page 54: Arlo Connect

    Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 55: Use Smartthings With Arlo Cameras

    After syncing your Arlo cameras with the SmartThings app, a SmartThings mode displays in your Arlo app. Your Arlo system must remain in the SmartThings mode for your system to work correctly with the SmartThings app. All mode configuration must be done in the SmartThings app.

  • Page 56: Disarm Your Cameras

    When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they must be in Disarmed mode before you can begin the integration setup. You cannot use Schedule mode or Geofencing mode at the same time as SmartThings mode.
  • Page 57 10. On the bottom of the page, accept the Privacy Policy. 11. Tap Done at the upper-right corner. 12. Tap Connect to Arlo Cameras and select the cameras that you want to sync with the SmartThings app. 13. Tap Done > Next > Done.

  • Page 58: Adjust The Motion Sensitivity Level

    Use SmartThings With Arlo Cameras Adjust the Motion Sensitivity Level When you integrate Arlo into the SmartThings app, the motion sensitivity for each camera is set to a default of 80. If your camera works more effectively at a different setting, you can use the Arlo app to change it.

  • Page 59: Adjust Push Notifications

    When you integrate Arlo with SmartThings, the Arlo app sends push notifications to the SmartThings app. Then the SmartThings app sends you notifications about Arlo and your other smart things. If you still receive push notifications from Arlo, on your smartphone, use your smartphone settings to turn off the Arlo notifications. Email notifications are not needed.

  • Page 60: Troubleshooting

    The Devices page displays. 2. Find your Arlo Go camera. If the battery icon is yellow or red, recharge your Arlo Go camera’s battery or insert a fully charged battery. If the battery icon is black, the battery level is not low enough to cause streaming problems.

  • Page 61: Arlo Go Is Not Streaming On A Mobile Device

    Arlo Go’s LTE Signal Strength on page 60. 4. Make sure that your Arlo Go is at least 6 ½ feet (2 meters) away from any Wi-Fi enabled devices, major electrical equipment, large metal or concrete objects, or other sources of signal interference.

  • Page 62: Troubleshoot An Offline Arlo Go Camera

    The LED blinks blue rapidly. The camera is connected to the cloud. Log out of the Arlo app on your mobile device or web browser and log back in again. If your camera still appears offline in the Arlo app, contact Arlo Support to speak to an expert.

  • Page 63: Not Receiving Push Notifications

    Not Receiving Push Notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.

  • Page 64: Check The Arlo App Settings On An Ios Device

    Troubleshooting Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾ To allow Arlo push notifications on iOS devices: 1.

  • Page 65: Rechargeable Battery Safety

    ALWAYS follow local waste and recycling laws when throwing used batteries away. • ALWAYS use an Arlo Go power adapter or an Arlo Go Charging Station (sold separately) to charge Arlo Go rechargeable batteries. • NEVER place Arlo Go rechargeable batteries in a pocket, purse, or other receptacle, especially those containing metal objects.

  • Page 66: Safety Rules For Arlo Go Charging Station

    The Arlo Go Charging Station is sold separately. You can use the charging station to charge one or two Arlo Go rechargeable batteries. For more information about the Arlo Go Charging Station, see the instructions that are included in the Arlo Go Charging Station package.
  • Page 67 Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 68 Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 24cm between the radiator & your body. Industry Canada statement: This device complies with ISED’s licence exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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