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Related Manuals for Arlo Pro 2
Summary of Contents for Arlo Pro 2
- Page 1 Arlo Pro 2 HD Security Camera System User Manual Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 May 2018 Carlsbad, CA 92008 USA 202-11802-05...
- Page 2 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc.
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Page 3: Table Of Contents
Connect Your Base Station to the Internet ..................9 Base Station LEDs ..................................10 Get an Account ....................................10 Add an Arlo Pro 2 Camera to an Existing Arlo Account ..........11 Sync Your Cameras With the Base Station ..................11 Arlo Pro 2 Camera LED ................................12 Firmware Updates ..................................13... - Page 4 View Recordings and Snapshots ..........................26 Share and Manage Library Recordings ....................28 USB Device Storage With Arlo Pro 2 Connect a USB Storage Device ..........................31 View the USB Storage Device Status ......................32 Safely Eject and Remove a USB Storage Device ..............32 View Video Clips on a USB Storage Device ..................34...
- Page 5 Add a Mode ........................................55 Add a Mode With Diferent Rules for Each Camera ............57 Motion Detection Activity Zones .........................58 Settings Turn the Arlo App Fingerprint ID Login On and Of .............60 Change the Time Zone ................................60 Camera Settings ....................................61 Audio Settings ......................................63 Base Station Settings ................................64...
- Page 6 Verify That the Arlo Base Station Is Online ..................81 Base Station Is Oline ................................81 Signal Strength ....................................83 Reset the Arlo Base Station to Factory Settings ..............84 11. Rechargeable Battery Safety Safety Rules for Arlo Pro Rechargeable Batteries ............85 Safety Rules for Arlo Pro Charging Station ..................86...
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Page 7: Set Up Your System
AC power outlet. Plugging in the camera unlocks more features. When your Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to stream video to your Arlo account in the cloud. -
Page 8: Get The Arlo App
QR code or searching for Arlo in the app store. https://arlo.netgear.com Note: If you already use the Arlo app, make sure that you are using the latest version. To ind out if an update is available, go to the app store and search for Arlo. -
Page 9: Connect Your Base Station To The Internet
Set Up Your System Connect Your Base Station to the Internet The base station connects to your home network and allows you to view your camera streams from anywhere. ¾ To connect your base station to the Internet: 1. Connect the base station to your router using an Ethernet cable. 2. -
Page 10: Base Station Leds
Touch ID or skip. 2. To use Touch ID, tap Enable Touch ID. If you tap Skip, you can turn on the Arlo app ingerprint ID login later. See Turn the Arlo App Fingerprint ID Login On and Of on page 60. -
Page 11: Add An Arlo Pro 2 Camera To An Existing Arlo Account
Set Up Your System Add an Arlo Pro 2 Camera to an Existing Arlo Account ¾ To add an Arlo Pro 2 camera to an existing Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com... -
Page 12: Arlo Pro 2 Camera Led
The LED blinks amber if the sync is not successful. You must repeat the sync process. 5. Repeat for each camera. Arlo Pro 2 Camera LED The LED on the camera lights when the camera is powered on. The LED changes color and blinks... -
Page 13: Firmware Updates
CAMERA. Firmware Updates During initial setup, when you add the base station to your Arlo account, the Arlo Pro 2 system checks for irmware updates. After you sync the irst camera, if irmware updates are available, a prompt is displayed for irmware updates on the Devices page. -
Page 14: Place Or Mount Your Cameras
Choose a Good Spot for Your Arlo Pro 2 Camera Place your Arlo Pro 2 camera in a location with a clear, unblocked ield of view and with a good wireless signal to the base station. It’s important to keep distance in mind when placing your Arlo Pro 2 cameras: •... -
Page 15: Position Your Camera To Optimize Its Field Of View
Position Your Camera to Optimize Its Field of View The ield of view is the area in which the camera can detect motion. Your Arlo Pro 2 camera has a 130-degree viewing angle. In the following images, the green areas show your Arlo Pro 2’s ield of view, both horizontally and vertically. - Page 16 Set Up Your System • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near real-time adjustments to the camera’s position.
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Page 17: Position Mode
Position mode. Plug In and Charge Your Arlo Pro 2 Camera Your Arlo Pro 2 camera can be plugged in, or it can run on battery power from its rechargeable battery. Plugging in the camera recharges the battery and allows you to use more features, including activity zones, video analytics, a continuous video recording (CVR) plan, and the Look Back feature. -
Page 18: Add A Camera From Another Arlo Account
The camera LED lights solid blue when the camera battery is fully charged. Note: You can buy spare Arlo Pro 2 rechargeable batteries and charge them in the Arlo Charging Station (sold separately). Add a Camera From Another Arlo Account ¾... - Page 19 5. Tap or click the camera. The settings for the camera display. 6. Scroll down and tap or click Remove Device. The camera is removed from your account. 7. Log out of the Arlo app. 8. Sync the camera to the base station.
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Page 20: View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the ilter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons... -
Page 21: View Camera Feeds
2. Tap or click Library. The calendar displays on the top of the page. 3. Tap or click any live video or prerecorded video from your Arlo library. 4. To pan and zoom using a mobile device, do the following: •... -
Page 22: Look Back Video
View Your Content Look Back Video When plugged in, your Arlo Pro 2 camera uses a prebufer to record the three seconds before motion is detected. Your motion-triggered video recordings start before the motion happens, so you don’t miss a thing. Prebufering also ofers lower latency than ever between motion detection and the start of video recording. -
Page 23: Take A Snapshot From Live Video
View Your Content Take a Snapshot From Live Video ¾ To take a snapshot from live video: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. -
Page 24: Control The Camera Feed Image
Devices page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. - Page 25 Your settings are saved. Invert a Camera Feed You can invert the video feed image. ¾ To invert the video display: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
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Page 26: Cloud Recording
View Your Content Cloud Recording With cloud recording, everything that the Arlo Pro 2 cameras record is sent to the cloud for secure storage in your library. Cloud recording is included in free and paid plans. Arlo Pro 2 cameras record when they detect motion or sound. Recordings are encrypted with the user name and password that you that create. - Page 27 You can use the ilter to ind and view recordings based on criteria that you select. ¾ To use the ilter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com...
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Page 28: Share And Manage Library Recordings
Share and Manage Library Recordings Download Recordings ¾ To download clips from the library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. - Page 29 4. Tap or click 5. Share the ile. Donate Recordings for Research You can donate video or snapshot iles to NETGEAR Arlo to use for research and development of Arlo products. ¾ To donate recordings: 1. Tap the Arlo icon on your mobile device.
- Page 30 View Your Content Delete Recordings ¾ To delete recordings: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays.
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Page 31: Usb Device Storage With Arlo Pro
If the camera and base station are powered on, but the Internet connection is lost, the camera continues to record to the USB storage device. The Arlo app notiies you if the USB storage device is full. The camera can reformat the USB storage device for you. See Format a USB Storage Device on page 35. -
Page 32: View The Usb Storage Device Status
View the USB Storage Device Status The Arlo app notiies you if the USB storage device is getting full or if the format of the USB storage device is not compatible. You can also use the Arlo app to view the USB storage device status. - Page 33 USB Device Storage With Arlo Pro 2 ¾ To safely eject and remove a USB storage device: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
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Page 34: View Video Clips On A Usb Storage Device
USB Device Storage With Arlo Pro 2 View Video Clips on a USB Storage Device Video clips on USB storage devices do not display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips. -
Page 35: Format A Usb Storage Device
5. Tap or click Automatic Overwrite. Format a USB Storage Device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The base station can format the USB storage device. -
Page 36: Turn On Recording For A Usb Storage Device
USB Device Storage With Arlo Pro 2 The Device Settings page displays. 6. Tap or click Local Storage. The Local Storage page displays. If you see the message Requires Formatting next to USB Device 1 or USB Device 2, the USB storage device is not in the correct format (FAT32). You must format the USB storage device before you can use it for local storage. -
Page 37: Stop Recording Onto A Usb Storage Device
USB Device Storage With Arlo Pro 2 4. Tap or click Local Storage. The Local Storage page displays. 5. Select a USB storage device. 6. If the message next to the USB storage device is Requires Formatting, follow the formatting procedure. -
Page 38: Personalize Your System
4. Personalize Your System You can customize Arlo Pro 2 settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Pro 2 camera by renaming it. - Page 39 Your settings are saved. Turn Auto Login On or Of for a Smartphone When Auto Login is turned on, launching the Arlo app on your smartphone automatically logs you in with the email address and password that you used the last time you logged in.
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Page 40: Grant Access To Friends
Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account. - Page 41 6. Tap or click the cameras that you want the friend to be able to access. 7. Tap or click Send Invite. An email message is sent inviting the friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.
- Page 42 7. Tap or click Done. Your settings are saved. Delete a Friend ¾ To delete a friend’s privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
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Page 43: Modes, Rules, And Smart Alerts
5. Modes, Rules, and Smart Alerts Modes and rules let you tell your Arlo system what to do in diferent situations. For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a speciic camera and alert you by email. -
Page 44: Rules
10 seconds to a maximum of two minutes. If you are using an Arlo Pro base station, you can also tell your base station to turn on the siren in response to a trigger. The siren provides four duration options and three loudness options. - Page 45 Modes, Rules, and Smart Alerts Use the Arlo App Menus to Select a Mode ¾ To select a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
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Page 46: Change Motion Sensitivity
Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Pro 2 cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. -
Page 47: Automatically Stop Recording When Motion Stops
Modes, Rules, and Smart Alerts Automatically Stop Recording When Motion Stops ¾ To automatically stop recording when motion stops: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. -
Page 48: Add A Rule That Includes A Siren Trigger
To add a rule that includes a siren trigger, you must add a new mode or edit an existing mode. Note: Only cameras connected to an Arlo Pro base station can trigger the siren. For more information about adding a new mode, see Add a Mode on page 55. -
Page 49: Manage Alerts
Arlo notiications on your phone, you must get the Arlo app. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notiications. ¾ To change the alert settings for a camera: 1. -
Page 50: Set Up Geofencing
You can use Arlo geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and you must allow the Arlo app to use your location. -
Page 51: Geofencing With Multiple Mobile Devices
52. • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device. -
Page 52: Geofencing Accuracy
Modes, Rules, and Smart Alerts Enable or Disable Geofencing for Friends’ Mobile Devices ¾ To enable or disable geofencing for your friends’ mobile devices: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Mode. -
Page 53: Geofencing First In, Last Out
Arlo cameras. For example, if your roommate leaves the house before you, your Arlo cameras remain disarmed because you are still in the house or geofence. After you leave the house and both devices are outside the geofence, your Arlo cameras are armed. - Page 54 7. Set the days and times and then tap or click Save. The schedule is saved. Edit a Schedule ¾ To edit a schedule: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser.
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Page 55: Add A Mode
The schedule is saved. Add a Mode You can add new modes to tell your Arlo Pro 2 camera what to do in certain situations. For example, you can set your Arlo Pro 2 camera to record videos when the motion sensor is activated and to alert you with an email message. - Page 56 5. Enter a name for the mode and tap or click Next. The Trigger Device page displays. 6. Tap or click When motion is detected and When audio is detected and then tap or click Next. The Motion Settings page displays. 7.
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Page 57: Add A Mode With Diferent Rules For Each Camera
8. If you selected motion as a trigger, set the motion sensitivity using the slider and tap or click Next. 9. If you are using an Arlo Pro 2 Wire-Free Camera and you selected audio as a trigger, set the audio detection sensitivity using the slider and click or tap... -
Page 58: Motion Detection Activity Zones
19. Repeat Steps 6–16 to add an additional rule with diferent trigger devices, actions, and alerts. You can add one rule for each Arlo Pro 2 Wire-Free Camera that is connected to the same base station. Motion Detection Activity Zones You can identify zones within the camera view where you want the camera to detect motion. - Page 59 The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Video Settings. The Video Settings page displays. 5. At the bottom of the page, tap or click Create New Zone. An activity zone box displays in the camera feed image.
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Page 60: Settings
The Arlo app supports Touch ID ingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and of. ¾ To turn the Arlo app Touch ID login on and of: 1. -
Page 61: Camera Settings
Your settings are saved. Camera Settings Turn Of the Camera LED The LED on the Arlo Pro 2 camera lights in diferent colors. You can turn of this LED. ¾ To turn of the LED on the Arlo Pro 2 camera: 1. - Page 62 Your settings are saved. Change the Video Quality and Battery Usage You can set the Arlo Pro 2 video resolution as Best Video, Optimized, and Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required.
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Page 63: Audio Settings
A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo app on a mobile device, tap Video Settings. The Video Settings page displays. 5. Tap or click Night Vision. -
Page 64: Base Station Settings
Your settings are saved. Base Station Settings You can view or change base station settings. Change the Base Station Name When you set up your Arlo system, you entered a name for the base station. You can change this name. - Page 65 4. Tap or click Name. 5. Enter a new name for the base station. The new name is displayed in the Arlo app. Adjust the Base Station Flicker Setting The combination of certain artiicial light sources and the camera shutter speed might result in lickering in recorded video.
- Page 66 6. Tap or click Save. Your settings are saved. View Base Station Device Information ¾ To view base station device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
- Page 67 3. Tap or click the base station. The base station settings page displays. 4. Tap or click Remove Device. The base station is removed from your Arlo account. The base station does not display when you use the Arlo app. Select the Siren Volume The base station includes a siren.
- Page 68 To turn of the siren when you are near the base station, press the button on the top of the base station. ¾ To turn of the Arlo Pro base station siren remotely: 1. Tap the Arlo icon on your mobile device.
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Page 69: View Device Information
2. Tap or click Turn Siren OFF. The siren stops. View Device Information ¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. -
Page 70: Manage Your Subscription Plan
7. Manage Your Subscription Plan Every Arlo camera includes free Basic service that ofers basic features and functionality. When activating your camera, you select your service plan. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your speciic needs. -
Page 71: Continuous Video Recording
Your Arlo Pro 2 cameras can record CVR in addition to recordings that the cameras create because of rules. Your Arlo Pro 2 camera must be plugged in for you to use a CVR plan. If you unplug your camera, CVR starts working again when you plug the camera back in. -
Page 72: View The Timeline Calendar
¾ To view the timeline calendar: 1. Make sure that your Arlo Pro 2 camera is plugged in. Your Arlo Pro 2 camera must be plugged in for you to use a CVR plan. 2. Tap the Arlo icon on your mobile device. - Page 73 • On a smartphone or mobile device, pinch and zoom. To go to landscape mode, rotate your device or tap the Enlarge icon. • If you are using a browser, click 24 hr, 1 hr, or 5 min to change your timeline detail.
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Page 74: Arlo Connect
Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. -
Page 75: Faqs And Troubleshooting
How can I recharge the Arlo Pro 2 camera battery? Your Arlo Pro battery is ready for use when it leaves the factory. You can use the power adapter cable to plug the camera into an electrical outlet to charge the battery. -
Page 76: Manage Bandwidth For Streaming
The NETGEAR Arlo Pro camera rechargeable battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The Arlo Pro 2 cameras ofer the best battery life when set up to record when they detect motion. -
Page 77: Camera Glare At Night
Best battery Life. 200 kbps @15 fps Depending on the available bandwidth and how much of the bufer is full, the Arlo Pro 2 Wire-Free system either increases the bit rate or decreases the bit rate and frame rate. For information about setting the video quality and battery usage for your camera, Change the Video Quality and Battery Usage on page 62. -
Page 78: Activity Zones And Cvr Are Not Working
Arlo Pro 2 camera into an AC power outlet. If you previously set up activity zones or CVR on your Arlo Pro 2 camera and the zones are not operating, make sure that your camera is plugged in. As soon as the camera is plugged in, activity zones, CVR, and prebufering are available again. -
Page 79: Not Receiving Push Notiications
Low Battery Recharge or change the battery in the Arlo Pro 2 camera to make sure that the battery level is no less than two bars. A low battery can cause the camera to stream intermittently. - Page 80 Your settings are saved. Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notiications. The Arlo app push notiications can be disabled on iOS and Android devices. ¾ To allow Arlo push notiications on iOS devices: 1.
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Page 81: Verify That The Arlo Base Station Is Online
If the Internet LED is solid green, the base station is connected to the Internet. • If the Internet LED is amber, the base station is not connected to the Internet. If you are not at the same location as your Arlo base station, log in to your Arlo account: •... - Page 82 Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet. 3. Try to connect to the Internet from another device that is connected directly to your router. Be sure to try an Ethernet-connected device, not a device that is connected using WiFi (you can turn WiFi of on the device to make sure that the device is connecting through the Ethernet cable).
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Page 83: Signal Strength
The last time and place that your base station successfully connected to the Internet Signal Strength If an Arlo Pro 2 camera’s signal to the base station is weak, recording delays might occur when motion is detected. To test whether the camera signal is strong enough, check the camera LED on the base station. -
Page 84: Reset The Arlo Base Station To Factory Settings
When the LEDs stop blinking amber, your base station reboots. The base station is removed from your Arlo account. 2. When the Power and Internet LEDs both light solid green, tap the Arlo icon on your mobile device and log in to your Arlo account. -
Page 85: Rechargeable Battery Safety
ALWAYS follow local waste and recycling laws when throwing used batteries away. • ALWAYS use an Arlo Pro power adapter or an Arlo Pro Charging Station (sold separately) to charge Arlo Pro rechargeable batteries. • NEVER place Arlo Pro rechargeable batteries in a pocket, purse, or other receptacle, especially those containing metal objects. -
Page 86: Safety Rules For Arlo Pro Charging Station
The Arlo Pro Charging Station is sold separately. You can use the charging station to charge one or two Arlo Pro rechargeable batteries. For more information about the Arlo Pro Charging Station, see the instructions that are included in the Arlo Pro Charging Station package.
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