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.
P
ROBLEM
If you suspect a problem, carry out these steps before
contacting your supplier:
Check that the Interconnect Module is correctly
installed in the Switch.
When you insert the Module into the Switch, push the
Module in until the Module's back plate is in full
contact with the Switch's chassis. Secure the Module to
the Switch by tightening the three captive screws fully
with a screwdriver. If an error is indicated during the
Power On Self Test, check that the module has been
correctly inserted.
Check that the Interconnect cabling is correctly
connected and secured.
Check that the Switch, into which the Interconnect
Module is fitted, is powered-up.
T
ECHNICAL
If you require assistance, contact your Network Supplier first. If you require further assistance, the following options are available
for technical support:
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
Check the 3Com knowledgebase at http://knowledgebase.3com.com
Browse the 3Com web site on http://www.3com.com
Telephone Support
Please have your product model name, part number, hardware revision number and serial number along with all relevant details
of the problem to hand before calling your Network Supplier or 3Com on the numbers below.
Country
Telephone Number
Asia, Pacific Rim
Australia
1 800 678 515
Hong Kong
800 933 486
India
+61 2 9424 5179 or
000800 650 1111
Indonesia
001 803 61009
Japan
00531 616 439 or
03 5977 7991
Europe, Middle East and Africa
From anywhere in these
+44 (0)1442 435529 phone
regions, call:
From the following countries, you may use the numbers shown:
Austria
01 7956 7124
Belgium
070 700 770
Denmark
7010 7289
Finland
01080 2783
France
0825 809 622
Germany
01805 404 747
Latin America
From the Caribbean, Central and South America, call:
Antigua
1 800 988 2112
Argentina
0 810 444 3COM
Aruba
1 800 998 2112
Bahamas
1 800 998 2112
Barbados
1 800 998 2112
Belize
52 5 201 0010
Bermuda
1 800 998 2112
Bonaire
1 800 998 2112
Brazil
0800 13 3COM
Cayman
1 800 998 2112
Chile
AT&T +800 998 2112
North America
1 800 876 3266
S
OLVING
S
UPPORT
Country
Malaysia
New Zealand
Pakistan
Philippines
P.R. of China
Hungary
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic
Guatemala
Haiti
Honduras
Jamiaca
Martinique
Mexico
Check that the correct management software is being
used on the Switch.
If the Module Status LED on the front of the Switch is
flashing yellow, the Module is installed but not
supported by the Switch. The Switch will continue to
operate normally but you must upgrade the
management software on the Switch for it to recognize
and support the Module and enable the Module's
ports. You can download the latest version of the
management software from the 3Com website at:
http://support.3com.com
Alternatively, if you received a CD-ROM with your
Module, you can upgrade your Switch with the
management software contained on the CD-ROM.
.
Telephone Number
Country
1800 801 777
Singapore
0800 446 398
S. Korea
+61 2 9937 5083
1235 61 266 2602 or
Taiwan
1800 1 888 9469
Thailand
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
06800 14466
Poland
1800 509359
Portugal
1800 943 2632
South Africa
199 161346
Spain
800 29880
Sweden
0900 777 7737
Switzerland
815 33 047
U.K.
AT&T +800 998 2112
Nicaragua
AT&T +800 998 2112
Panama
1 800 998 2112
Paraguay
AT&T +800 998 2112
Peru
AT&T +800 998 2112
Puerto Rico
AT&T +800 998 2112
Salvador
57 1 657 0888
Trinidad and Tobago
AT&T +800 998 2112
Uruguay
1 800 998 2112
Venezuela
571 657 0888
Virgin Islands
01 800 849CARE
4
Telephone Number
800 6161 463
00798 611 2230 or
02 3455 6455
00801 611 261
001 800 611 2000
00800 441 1357
707 200 123
0800 991196
9 021 60455
07711 14453
08488 50112
0870 241 3901
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
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