Troubleshooting - Haven Lock CONNECT Quick Start Manual

TROUBLESHOOTING

Below are some common issues you might encounter while installing or operating your HAVEN Connect. If you do not see your
issue below, contact us at support@havenlock.com.
HAVEN Connect Issues
HAVEN will not turn on or no indication of
power.
HAVEN will not fit under my door or does not
reach the base of my door.
How do I turn HAVEN off?
I can't get the foot pedal to work.
I need to reset my HAVEN. Can I perform a
factory reset?
Key Fob / Mobile App
I can't pair my key fob or app / is not working
My Key Fob no longer works and the LED
does not illuminate.
Make sure you have fully charged the unit and
inserted the backup batteries. Press the Admin
Button under the control panel hood and the LED
should illuminate. If not, please contact us at
support@havenlock.com and we will help you out.
Be sure to visit our detailed installation guide at
https://install.havenlock.com that will walk you
through various scenarios involving uncommon
door and threshold sizes. In most cases this fixes
the situation, but if you still need help, contact us!
HAVEN is designed to be "always on" so that it is
ready to receive commands from bluetooth devices.
After several minutes it will go into a power saving
mode but will always be on.
The foot pedal is designed to be pressed at a
certain angle to prevent false locking by children or
pets. Try pressing close to the top of the pedal,
inward with your toes first. This can take some
practice to get it right.
To factory reset your HAVEN (restore original
firmware and disconnect all devices) you have to
hold down both the admin (B) and reset button (R)
and release the reset button while still holding the
admin button for 10 seconds. This process will take
about a minute or so to complete.
If the pairing process fails, you may need to reset
everything to try again. On HAVEN, hold the Admin
Button for 10 seconds until the LED flashes green.
On the Key Fob, hold the Lock button for 10
seconds, and on the App edit the settings for your
paired lock and delete it from your list. Try the
pairing process again and repeat as necessary.
If the LED on your Fob is not lighting when you
press either button, you could have a dead battery.
Contact us at support@havenlock.com and we can
help you out.
Need help? Contact us at support@havenlock.com
QUICK START GUIDE 10