Important Safeguards - Haven Lock CONNECT Quick Start Manual

9 HAVEN CONNECT
GENERAL NOTES ON HAVEN CONNECT
Bluetooth Range
HAVEN Connect uses Bluetooth to communicate to its control devices like the Key Fob, Smartphone App,
and HAVEN Hub. Bluetooth has a theoretical range of 100m (328 ft), but that is all dependent on the
environment. If any object is between the controller and the lock, the effective range of Bluetooth will
drop. When you use Bluetooth, you should assume the effective range is 50 meters (160 ft.)
Layered Security
The HAVEN Lock is a layered security device. We advise customers to use HAVEN as a supplemental layer
in their home security. Relying on a single device or component will lessen the security of your home.
HAVEN Lock should be part of a larger home security system. It is not a total solution. We suggest using
video cameras, motion sensors, alarm monitoring, and vibration sensors.
Personal Security
HAVEN Connect only works as well as its user. Taking personal responsibility for your own safety is very
important to make HAVEN Connect work for you. Our product can't prevent you from sending a guest
pass (eKey) to the wrong person. HAVEN Connect can't prevent your phone from being stolen and cannot
keep your password secure. Being proactive and responsible is the best way to protect you and your
home.

IMPORTANT SAFEGUARDS

Replace low batteries immediately. HAVEN Connect's main battery lasts for about 3 months on
a single charge. The backup batteries serve as a power source to unlock your HAVEN in the
event that the primary source is depleted. Do not rely on them for long periods of time. Please
charge your unit and replace the backup batteries every three months.
Protect your password. You are responsible for your own security. HAVEN Connect is not a
replacement for personal responsibility. Do not share your password with anyone you do not
trust or know well. To be safe, do not share it with anyone.
Who is getting access? You can give access to your HAVEN Connect to other people using the
eKey feature in the application. You are the admin and if you give access to the wrong person,
they will be able to access your home.
Your smartphone is the key and the access control panel for your HAVEN Connect. If someone
has access to your smartphone, they could control your HAVEN and gain access to your home.
Your smartphone security should be regarded the same as your home security; make sure to
password protect your phone.
If your smartphone is stolen or lost, deactivate your phone at the HAVEN Lock Web Portal
(www.myhavenlock.com). If your key fob is lost or stolen, reset your lock by pressing and
holding the Admin Button (B) for 10 seconds (or until it flashes green) or send an email to
support@havenlock.com.
Make sure to turn on notifications in your HAVEN Lock app as well as your smartphone
settings. This will help you keep track of any changes that occur to your HAVEN Lock. You can
receive alerts when someone is coming and going, but most importantly you will be notified of
any admin actions that occur.