COBHAM AVIATOR 700 User Manual
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COBHAM AVIATOR 700 User Manual

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Summary of Contents for COBHAM AVIATOR 700

  • Page 1 AVIATOR 700/700D User manual...
  • Page 2 AVIATOR 700/700D User Manual Document number: 98-130578-D Release date: June 22, 2018...
  • Page 3 In the event of any discrepancies, the English version shall be the governing text. Thrane & Thrane A/S is trading as Cobham SATCOM. Copyright © 2018 Thrane & Thrane A/S. All rights reserved. Printed in Denmark.
  • Page 4 Safety summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment.

  • Page 5: About The Manual

    About the manual Intended readers This manual is a user manual for the AVIATOR 700 System. The readers of this manual include aircraft personnel and passengers who want to use Classic Aero, SwiftBroadband and Swift64 services. For the daily use of the system there are no specific skills required. However, it is important that you observe all safety requirements listed in this manual, and operate the system according to the guidelines in this manual.
  • Page 6 This manual may not always reflect the latest software functionality of your AVIATOR 700 system. To obtain the latest version of the manual, please enter the Cobham SATCOM web site at: www.cobham.com/satcom, select Cobham SYNC Partner Portal and download the latest version, or acquire it from your distributor.
  • Page 7 AVIATOR 700 (Level D) with the following software: • SBU: AVIATOR 700D: 2.02 (Level D) or greater • SDU: AVIATOR 700D: 2.01 (Level D) or greater The software used to control the unit operation complies with RTCA specification DO-178B level D application software.

  • Page 8: Table Of Contents

    ................4 AVIATOR 700 Features ................4 AVIATOR 700 Services ............... 6 AVIATOR 700 Interfaces ..............9 AVIATOR 700 system parts Aero services — background information ....15 ................15 Call and data services ..............17 Satellite coverage maps ....19 Background information, SwiftBroadband services ..
  • Page 9 Table of contents Chapter 3 Calls, faxes and SMS Introduction ..................33 Use a phone or fax machine (SDU) ........ 34 ..............34 Available interfaces (SDU) ............... 34 Select a call type (SDU) ..........37 Make or receive a phone call (SDU) ..........
  • Page 10 System Setup, Configure ..................... 143 Status ................148 Maintenance (reset) MCDU operation ................ 149 ................149 Operate the MCDU ............... 150 AVIATOR 700 main menu .................... 151 SUBMENU ..................152 LOCK menu ..................153 LOGON menu ..................156 SYSTEM menu ..................
  • Page 11 .......... 183 Remote management and activation ..... 183 Prepare the AVIATOR 700 for remote management ....184 Access the AVIATOR 700 from a remote location ........185 Remote activation of the SBU with SMS ................187 Restricted dialing Chapter 6 Troubleshooting Get support ..................
  • Page 12 Table of contents App. B List of available GESs App. C Conformity FCC ....................... 217 ................. 217 15.19 / RSS-GEN ...................... 217 15.21 ....................217 15.105 ....................218 ICES-003 Glossary ........................219 Index ........................225...
  • Page 13 Table of contents...
  • Page 14 Chapter 1 Introduction Congratulations on the purchase of your AVIATOR 700 system. It provides simultaneous high-speed data and voice communication via satellite through Inmarsat’s SwiftBroadband and Classic Aero services. See the table below to see the cabin applications that are available.

  • Page 15: System Description

    Chapter 1: Introduction System description The AVIATOR 700 is a unique multi-channel solution. It combines global voice, fax and data capabilities of the Inmarsat Classic Aero, SwiftBroadband and Swift64 service. These service classes are available on two satellite types: the I4 and I3 satellites.

  • Page 16: Aviator 700 System

    Chapter 1: Introduction AVIATOR 700 system 2.4GHz Cordless Handset Sigma7 Handset Full Feature Handset Auxiliary Handset Cockpit Headset SwiftBroadband Satellite Data Unit (SBU) Videophone Unit (SDU) MCDU LAN/WLAN SwiftBroadband Data Secure Communication AFIS/ACARS, CMU PC #2 AVIATOR Wireless PC #1...

  • Page 17: Aviator 700 Features

    The devices in the cabin must be connected to the correct unit, the Satellite Data Unit (SDU) or the SwiftBroadband Unit (SBU), to support the individual services. See AVIATOR 700 Interfaces on page 6. Typically the system will log on to an I4 satellite where Classic Aero and SwiftBroadband are available.
  • Page 18 Chapter 1: Introduction For background information on these services, see Background information, SwiftBroadband services on page 19 and Background information, Classic Aero and Swift64 services on page 21. Inmarsat Services satellite satellite service   Voice service Classic Aero (H ...

  • Page 19: Aviator 700 Interfaces

    Check with your service provider that the RDI service is available on the Ground Infrastructure network. AVIATOR 700 Interfaces The following table shows the interfaces of the AVIATOR 700 system. Check with your system responsible for interfaces available in your aircraft. Note...
  • Page 20 Chapter 1: Introduction Interfaces satellite satellite Full feature handset (4-wire) for voice service (low cost) or 3.1 kHz high quality audio service Telephone handsets (2-wire) for voice service (low cost) or 3.1 kHz high quality audio service MCDU (Cockpit) ARINC 429 (Low speed data 1.2 kbps for AFIS, ACARS, CMU) (Cockpit) ISDN —...
  • Page 21 WLAN antenna approved for aeronautical use. These options are enabled in the AVIATOR 700 by a FLEX key entered during system configuration, typically at Thrane & Thrane. If not, you can upgrade your system at a later stage. For upgrade instructions see the...

  • Page 22: Aviator 700 System Parts

    • PBX in the Satellite Data Unit (SDU) • PBX in the SwiftBroadband Unit (SBU) See the overview in AVIATOR 700 Interfaces on page 6 for information on which types and how many phones can be connected to each PBX. You can route calls to handsets connected to the same PBX (SDU or SBU).
  • Page 23 Chapter 1: Introduction TT-5035A Satellite Data Unit (SDU) and TT-5014A High Power Amplifier (HPA) The SDU is the controlling unit of the satcom system. A Configuration Module (CM) and all the interfaces, except for the maintenance port, are located on the rear of this unit. The High Power Amplifier (HPA) connects to the satcom antenna and amplifies the transmission signals of all channels simultaneously.
  • Page 24 The Full Feature handset is used to make and receive calls and to control, view status information and configuration data of parts of the AVIATOR 700 system, including the SDU. See Operate the Full Feature handset on page 62 for a description of keys, LEDs...
  • Page 25 Chapter 1: Introduction AVIATOR Wireless Handset and Cradle The AVIATOR Wireless Handset is used to make phone calls over an IP based network. The handset connects to a wireless access point using a Wireless Local Area Network (WLAN). See the AVIATOR Wireless Handset and Cradle, User Manual for a description of the keys and LEDs of this handset and how to make calls.
  • Page 26 Cordless handset and how to make calls. Multifunction Control and Display Unit (MCDU) (optional) An MCDU can be used to make and receive calls and to access the AVIATOR 700 menu system for control and configuration of the satcom system from the cockpit. A subset of the MCDU menus and functions are identical to those of the Full Feature handsets.
  • Page 27 Chapter 1: Introduction Web interface for SBU control Use the built-in web interface of the SwiftBroadband Unit (SBU) to access the system settings. The web interface is accessed from a computer connected to one of the LAN connectors or using the WLAN interface of the SBU.

  • Page 28: Aero Services - Background Information

    With the AVIATOR 700 system you can use the services SwiftBroadband, Classic Aero and Swift64. They are accessible worldwide, except the extreme polar regions.
  • Page 29 17. Some of the services are available on the interfaces of the SDU, Note others on the SBU. See AVIATOR 700 Interfaces on page 6 and check your cabin installation for interfaces available in your installation. For uses of these services see AVIATOR 700 Services on page 4.

  • Page 30: Satellite Coverage Maps

    Chapter 1: Introduction Satellite coverage maps The AVIATOR 700 system is typically configured to automatic logon to the satellite services after power up. The system supports automatic satellite hand-over when the aircraft moves out of the coverage area for the current satellite, ensuring permanent coverage by either I4 or I3 satellites.
  • Page 31 Chapter 1: Introduction The following figure shows coverage for Classic Aero and Swift64 services on I3 satellites. Swift64 and Classic aeronautical services coverage (IOR, POR, AORE, AORW) 90° 80° 70° 60° 50° 40° 30° 20° 10° 0° 10° 20° 30° 40°...

  • Page 32: Background Information, Swiftbroadband Services

    • Symmetric ‘always on’ data connection, packet switched (PS) • Voice and ISDN (voice and data) service, circuit switched (CS) • Short Messaging Service (SMS) in the AVIATOR 700 system The following figure shows how the services are accommodated in a SwiftBroadband channel.
  • Page 33 Streaming IP. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge) The SBU of the AVIATOR 700 supports up to 11 concurrent Note packet-switched connections at a time. For use of packet switched services also see AVIATOR 700 Services on page 4.

  • Page 34: Background Information, Classic Aero And Swift64 Services

    Audio e-mail, FTP.) For information on service availability see AVIATOR 700 Services on page 4. Background information, Classic Aero and Swift64 services The Classic Aero services have a lower tariff than the Swift64 services, which are high quality audio or high speed data services and thus require more bandwidth.
  • Page 35 Chapter 1: Introduction maximum bit rate is 2.4 kbps. The fax or modem can be connected to the 2-wire interface. If a fax or modem uses a channel, this channel cannot be used for voice at the same time. Classic Aero also provides a low speed packet data mode, which allows data transfers at up to 1.2 kbps.

  • Page 36: Get Started

    • Make the first call • Send a fax For information on how to install, configure and service the system, see the AVIATOR 700 Installation and maintenance manual. For more detailed guidelines on the individual applications see Calls, faxes and SMS on page 33.
  • Page 37 Chapter 2: Get started Airtime service provisioning To be able to establish a data connection or make a call the satcom system must be activated or commissioned by a service provider. This is taken care of during installation and configuration of the satcom system. The service provider provides the telephony and data services and invoices you for the services used.

  • Page 38: Logon Procedure

    Chapter 2: Get started Logon procedure You can logon to satcom services using one of the following procedures: • Logon procedure with the Full Feature handset • Logon procedure with the MCDU Logon procedure with the Full Feature handset After power up the display and all LEDs on the Full Ready Feature handset will light up for a few seconds, the AMER AM...

  • Page 39: Logon Procedure With The Mcdu

    Chapter 2: Get started Logon procedure with the MCDU After power up the system is typically configured to log on automatically to the satellite services. No further action is required to start up the AVIATOR 700 system. You can follow the logon procedure by selecting the SATCOM subsystem from the MCDU menu when the SATCOM subsystem becomes available.

  • Page 40: Connect A Computer

    Chapter 2: Get started Connect a computer PC setup — before you start For the LAN or WLAN interface to work without any further setup, the connected computer or IP device must be set up to obtain an IP address and a DNS server address automatically.
  • Page 41 If you want to change the start-up mode of the standard data connection contact your system administrator to change the setting in your network user group for Automatic activation to Enabled or Disabled. This is described in detail in the AVIATOR 700 Installation and maintenance manual. Connect a computer...

  • Page 42: Make The First Call

    To make a call from a phone or handset, press: 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 #...
  • Page 43 SBU. Voice mail for SwiftBroadband If a call to a handset marked AVIATOR 700 is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the messaging system of the SBU to alert you that there is a voice mail message.
  • Page 44 Chapter 2: Get started Mobile number for Classic Aero services To make a call to a phone connected to the system do as follows: Dial + <Mobile number> To make a phone call to a handset in the aircraft you can proceed in two ways: Classic Details...

  • Page 45: Send A Fax

    To send a fax from the terminal (SBU), use the prefix 00, followed by the called fax number including the country code, followed by #. Example: To send a fax to Cobham SATCOM VA (country code 1) over SwiftBroadband, press the following keys on the fax:...

  • Page 46: Chapter 3 Calls, Faxes And Sms

    Calls, faxes and SMS Introduction The AVIATOR 700 system has two PBXs. Study the following chapters thoroughly, because you need to know to which units — SDU or SBU — the phone or fax is connected, to be able to call or use the fax successfully.

  • Page 47: Use A Phone Or Fax Machine (Sdu)

    • UDI or RDI (only on ISDN interface): used for G4 fax or data The default setting for an AVIATOR 700 system is standard voice. In the Aero-SDU Configuration Program which is used during the installation of the system you can set up which type of connection should be preferred to use when you make or receive a call from the telephone interfaces.
  • Page 48 This is typically set up during initial configuration of the system. You can set the default outgoing call type in the Aero-SDU Configuration Program. For further information, see the AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program.
  • Page 49 • 20: Force call type HSD (Swift64) (High-quality voice) • 21: Force fax type HSD (Swift64) Example: To call Cobham SATCOM VA, that has the country code 1 and the phone number 7574639557, forcing the connection to use Standard Voice, dial...

  • Page 50: Make Or Receive A Phone Call (Sdu)

    • Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # if calling from an analog or ISDN phone.
  • Page 51 Chapter 3: Calls, faxes and SMS AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program. Phone number for a call (ground to air) (SDU) For details on how to make a call to a phone connected to the system see Mobile number for Classic Aero services on page 31.
  • Page 52 Chapter 3: Calls, faxes and SMS Local numbers • 00: The terminal will behave as if it has received a call using the AES ID (a broadcast call to all handsets) • 01: Handset #1 (Full Feature handset) • 02: Handset #2 (Full Feature handset) •...
  • Page 53 Chapter 3: Calls, faxes and SMS Special-purpose and local numbers The following list shows the allocated special-purpose numbers. Local number Phones SS 0 Broadcast call to all phones connected to the SDU 4-Wire (Full Feature handset) #1 4-Wire (Full Feature handset) #2 4-Wire (Full Feature handset) #3 4-Wire (Full Feature handset) #4 2-Wire handset (Auxiliary or similar) #5...
  • Page 54 Chapter 3: Calls, faxes and SMS To hold a call (SDU) You can put an incoming, outgoing or local call on hold once the connection is established. To place an active call on hold, press the hold button on the phone. Once the call is put on hold, a ready tone will sound in the handset.
  • Page 55 Chapter 3: Calls, faxes and SMS 3. Establish a connection between phone A and B with 4. The transfer can then be initiated by either phone: • Hang up phone A or S K K K • Press from phone B. To transfer a call from a POTS phone, the procedure is the same as Note for the Auxiliary Handset except from the method to put the call...
  • Page 56 Chapter 3: Calls, faxes and SMS When a call is already established, do as follows to add additional parties with an Auxiliary Handset: 1. Press to put the call on hold. 2. On phone A, dial the desired handset, e.g. for handset #2, or an external number.

  • Page 57: Send Or Receive A Fax Message (Sdu)

    To override the default outgoing call type (SDU) on page 36. Example: To send a fax to Cobham SATCOM VA (country code 1) over Classic Aero press the following keys on the fax:...
  • Page 58 Chapter 3: Calls, faxes and SMS • Mobile number. The first part of the mobile number is always 870, which is the “country code” for the Inmarsat system. The numbers are listed in the documentation from your service provider. To receive a fax message (SDU) A fax machine connected to the SDU can receive a fax in two ways: •...

  • Page 59: Use A Phone Or Fax Machine (Sbu)

    • UDI or RDI (only on ISDN interface): used for G4 fax or data The default setting for an AVIATOR 700 system is standard voice. In the web interface you can set up which type of connection to use when you make or receive a call from the Phone/Fax or ISDN interface or from an IP handset connected to the LAN interface.
  • Page 60 • To use Standard Voice for the call, dial 1* before the number. • To use 3.1 kHz Audio for the call, dial 2* before the number. Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557, forcing the connection to use...
  • Page 61 Chapter 3: Calls, faxes and SMS Phone numbers for incoming 3.1 kHz Audio and Standard Voice (SBU) The two CS connections 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the system can select whether to use 3.1 kHz Audio or Standard Voice, simply by using the dedicated mobile phone number.

  • Page 62: Make Or Receive A Phone Call (Sbu)

    Phone/Fax. 4. AVIATOR Wireless Handset: Select the call type for each handset under SETTINGS > IP handsets > Call settings. For further information, see the AVIATOR 700 Installation and maintenance manual. Make or receive a phone call (SBU) Analog phone, ISDN phone or SIP-enabled IP...
  • Page 63 • Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # or off-hook key.
  • Page 64 Chapter 3: Calls, faxes and SMS Call log (SBU) You can recall information of all incoming, outgoing and missed calls, as well as standard and streaming data sessions. This data is stored in the call log of the system. To view information on all calls do as follows: 1.
  • Page 65 Standard Voice. To receive a voice mail message (SBU) If a call to the AVIATOR 700 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 700 messaging system to alert you that there is a voice message with the contents: •...
  • Page 66 Chapter 3: Calls, faxes and SMS Special-purpose and local numbers (SBU) The following list shows the allocated special-purpose numbers. Number Function 0 * followed by # or off-hook key Re-dial last called number on this interface. 00 * followed by # or off-hook Re-dial last answered call on this interface.
  • Page 67 Chapter 3: Calls, faxes and SMS Dialing prefixes (SBU) Apart from the numbers above, you can use the following dialing prefixes before the number: Prefix Function Forces the connection to use Standard Voice. Forces the connection to use 3.1 kHz Audio. #31# Hides the caller’s phone number to the recipient.
  • Page 68 Ignore the waiting call. Take no action. Press R 0 #, within the time-out period. Reject the waiting call. The SwiftBroadband system only supports one circuit-switched Note call at a time per AVIATOR 700 system. Use a phone or fax machine (SBU)
  • Page 69 Clear an active call and return to the held call. Note that this is only possible if no waiting call exists. Note The SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 700 system. Use a phone or fax machine (SBU)
  • Page 70 The SwiftBroadband system only supports one circuit-switched Note call at a time per AVIATOR 700 system. To make a multi-party call (SBU) The phone must have an R key to be able to use these functions.
  • Page 71 Chapter 3: Calls, faxes and SMS When you have an already established call you can initiate a conference call by using the following options: If you want to: Do as follows: Press R 2 #, the already established call is put on Add an incoming call announced by hold and the incoming call is connected for you to...
  • Page 72 Chapter 3: Calls, faxes and SMS 3. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait. is displayed. Note Allow sufficient time for the system to read the current settings over the satellite connection.

  • Page 73: Send Or Receive A Fax Message (Sbu)

    3.1 kHz Audio must be used for an analog fax machine. See To select the default outgoing call type (SDU) on page 35. UDI must be used for an ISDN G4 fax machine, refer to the AVIATOR 700 Installation and maintenance manual for details how to configure the ISDN interface.
  • Page 74 An analog fax machine connected to the system can only receive a fax with 3.1 kHz Audio. Refer to To select the incoming call type (SDU) on page 36. An ISDN G4 fax machine connected to the AVIATOR 700 system can only receive a fax with a call type UDI.

  • Page 75: Operate The Handsets

    • Use a SIP-enabled IP handset (SBU) Operate the Full Feature handset The Full Feature handset is the primary interface for the AVIATOR 700 system. With the Full Feature handset you can dial numbers, view error and status messages, and configure the transceiver.
  • Page 76 Chapter 3: Calls, faxes and SMS Display and LEDs The following picture shows the top of the handset with the display and LEDs. The LCD can be adjusted for contrast and is backlit for viewing in dim light or at night, see To adjust the LCD contrast on page 119 and To change the light settings on page 119.
  • Page 77 Chapter 3: Calls, faxes and SMS • Classic Aero (H ) LED (GREEN): The H LED indicates that the system is logged on to H services. • Alarm LED (RED): The Alarm LED illuminates when the system detects a fatal or essential fault. An error code is also shown in the display. •...
  • Page 78 Chapter 3: Calls, faxes and SMS Symbol Meaning The speaker. You can turn the external speaker on and off by pressing . The symbol is displayed in the LCD when the speaker is on. The handset is off hook Function keys The Function keys enable you to enter the menu system of the transceiver and change various settings.
  • Page 79 Chapter 3: Calls, faxes and SMS Function OK key: • When in the main screen display, pressing OK enters the menu system. • When in the menu system, pressing OK enters the selected menu. • When entering data, such as phone numbers or PIN codes, pressing OK applies the entry.
  • Page 80 Chapter 3: Calls, faxes and SMS Function Scroll down key: • The primary function is to enable you to scroll down to menu items not shown on the 2-line display of the LCD. • Second function: Mute. The Mute function turns the handset microphone on/off.
  • Page 81 Chapter 3: Calls, faxes and SMS Second functions A number of keys have a 2 function. The following table gives a total overview of all the 2 functions. Keys Function Enters the top level of the menu system. Transfers the call to a specified handset. Places a call on hold.
  • Page 82 Chapter 3: Calls, faxes and SMS Alpha-numeric keys The keypad can be in normal (numeric) mode or alpha mode. Normal mode is used to enter digits (phone numbers) whereas alpha mode is used to enter letters (such as names in the phone book). Switch alpha/numeric mode key is used to switch between the two modes.
  • Page 83 Chapter 3: Calls, faxes and SMS Available characters in alpha mode Below is an overview of the relevant keys in alpha mode. Available characters or functions in alpha mode - ? ! , . : ’ $ ( ) + / 1 A B C 2 D E F 3 G H I 4...

  • Page 84: How To Make Calls From The Full Feature Handset

    (H+ or SW 64) is available, i.e. the service LED for Classic Aero (H+) is lit. Do as follows: 1. Type in the phone number with the prefix 00. Example: To call Cobham SATCOM VA (+1 757 463 9557), press the number: for Voice, for country code,...
  • Page 85 Chapter 3: Calls, faxes and SMS To make a call using the phone book The phone book can be used to initiate a call. For information on how to insert or edit entries in the phone book, see Use the SDU phone book on page 115. To make a call using the phone book, do as follows: 1.

  • Page 86: Operate The Auxiliary Handset

    Chapter 3: Calls, faxes and SMS Operate the Auxiliary handset The Auxiliary handset is divided into 3 sections. • LEDs: This section gives you visual indications about the operation and status of the system. • Function keys: This section gives you access to a few call functions, such as transfer of calls, memory etc.
  • Page 87 Chapter 3: Calls, faxes and SMS Function keys The function keys enable you to transfer calls, redial, store and recall phone numbers, and to mute the microphone. Each function key is described in detail in the table below. Function Store number. This key is used to store phone numbers. Memory.
  • Page 88 Chapter 3: Calls, faxes and SMS Alpha-Numeric keys The numeric keys are primarily used to dial numbers or to enter numbers to be stored in memory. Below is an overview of the available characters and functions. Available Characters Available Characters or or Functions Functions 7 p q r s...

  • Page 89: How To Make Calls From The Auxiliary Handset

    00 and after the number to signal to the terminal, that the number is complete. Example: To call Cobham SATCOM VA (+1 757 463 9557) first establish a connection by pressing or taking the handset off the cradle.
  • Page 90 The number is now available in the memory location you selected. Example: To save the phone number of Cobham SATCOM VA in memory location 8, take the handset off the cradle and press the...
  • Page 91 Chapter 3: Calls, faxes and SMS To recall a phone number from memory To recall a phone number from memory location 1, 2 or 3 using the keys, do as follows: 1. Press or take the handset off the cradle. 2.

  • Page 92: How To Make A Call With The Sigma 7 Handset

    2. Type in the phone number with the prefix 00. 3. Press #. Example: To call the number of Cobham SATCOM VA (+1 757 463 9557), press the On key followed by the number: 00 for Voice, 1 for country code, then 757 463 9557 #.

  • Page 93: How To Make A Call With The 2.4Ghz Cordless Handset

    POTS handset, that is, you have to press # to indicate the end of the number. Example: To call Cobham SATCOM VA (+1 757 463 9557), establish a connection by pressing or taking the handset off the cradle.

  • Page 94: Use A Sip-Enabled Ip Handset (Sbu)

    Use a SIP-enabled IP handset (SBU) SIP-enabled wireless IP handset The SBU of the AVIATOR 700 system has in integrated SIP server. If your mobile phone is a SIP enabled IP handset, it has a SIP client. Then you can set it up and use it to make phone calls or use other data services using the SwiftBroadband service.
  • Page 95 Codec priority: Select the codec type that should have the highest priority. You may select G.711 A-LAW. Realm: When asked for Realm enter the serial number of the AVIATOR 700 SBU. Having established this connection you can make calls with SIP-enabled IP handset and it can be called to, also as a local phone of the AVIATOR 700system.

  • Page 96: Use The Mcdu

    A subset of the MCDU menus and functions are identical to those of the Full Feature handsets. The following sections describe the AVIATOR 700 menu functions of the MCDU and explain how to navigate the MCDU. This chapter only describes the part of the MCDU functions that Note concerns the AVIATOR 700 system.
  • Page 97 Chapter 3: Calls, faxes and SMS Navigation: Display text and symbols The below list shows the meaning of most of the various symbols and texts that may appear in the display. Symbol/Text Meaning These symbols appear next to the arrow keys ( ). <...
  • Page 98 Chapter 3: Calls, faxes and SMS MCDU keys The below list shows the most important key functions in the MCDU. Note that some keys may be marked differently, depending on the type of MCDU. Symbol/Text Function on key Enters the top-level menu. In this menu you can select MENU SUBMENU.
  • Page 99 Depending on the type of MCDU, the MENU key may have a different name. Refer to the documentation for your MCDU. 2. Press  next to the name of your connected AVIATOR 700 system. If you want to change the device name shown in the display, use the Aero-SDU Configuration Program.

  • Page 100: Make Or Receive A Phone Call (Mcdu)

    Chapter 3: Calls, faxes and SMS Manual logon When the system has completed initialization, and if the logon policy is set to manual, the system will stay logged off and wait for user input. In this case, only a subset of the features in the main menu is available. Select the LOG ON menu to proceed.
  • Page 101 Standard Voice (H ), a Classic Aero Call Priority can be assigned to the call. For more information on call priorities see AVIATOR 700 main menu on page 150. 1. If in latched mode, activate the call by switching on the Mic Switch.
  • Page 102 Note, however, that this depends on the configuration of incoming calls made during initial configuration of the system. For further information, see the AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program. To make a call (ground to air) (MCDU) For information how to make a call to the system see Phone number for a call (ground to air) (SDU) on page 38.
  • Page 103 Chapter 3: Calls, faxes and SMS To make a local phone call (MCDU) You can make a local phone call from several views in the MCDU: • Main menu • MANUAL DIAL menu You can also make local calls when the system is logged off the satellite services.
  • Page 104 Chapter 3: Calls, faxes and SMS 2. Select a call priority: EMERGENCY, SAFETY, NON_SAFETY or PUBLIC to display the phone book entries for this call priority. If you want to override the call type press Auto and select H or HSD. 3.
  • Page 105 Chapter 3: Calls, faxes and SMS 2. Press the key next to the handset you want to talk to and wait until the handset you just selected answers the call. 3. Select CONFERENCE to add the handset to the conference call or TRANSFER to put the call through to the handset.
  • Page 106 Chapter 3: Calls, faxes and SMS 2. Enter the menu MORE and select HOLD. 3. Press the interface code of the local phone or the phone number of an outside phone and select CALL. 4. Enter the MORE menu and select TRANSFER. Note It is not possible to transfer an outgoing/incoming call to a second outgoing/incoming call.

  • Page 107: Sms Service

    Chapter 3: Calls, faxes and SMS SMS service Introduction The SMS service provided by the SBU lets you send and receive short text messages from and to the satcom system. Theses messages are public and stored in the system, they can be viewed by all system users. The SMS service is also used to alert you that a voice mail has been received.
  • Page 108 Chapter 3: Calls, faxes and SMS 4. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.

  • Page 109: Handle Messages

    Chapter 3: Calls, faxes and SMS • When the system is online, click Resend next to the message you want to send. When the Write message page opens, click Send. The system now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.
  • Page 110 Chapter 3: Calls, faxes and SMS + <Mobile number> The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK >...
  • Page 111 Chapter 3: Calls, faxes and SMS If the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail. The voice mail number is displayed together with the message. When using the voice mail service for the first time you must configure your voice mailbox with your welcome greetings.

  • Page 112: Configure Message Settings

    Chapter 3: Calls, faxes and SMS For information on how to include the original message in your reply, see To set up the default message options on page 99. • Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send. •...
  • Page 113 Chapter 3: Calls, faxes and SMS To view or change the SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center is used when you send a text message (SMS message) to another user. The message is stored in the SMS service center which delivers it to the destination user when they are available.

  • Page 114: Use A Computer

    In this manual you find information and instructions for the parts of the web interface that you might need when using the system. The parts of the web interface that deal with installation, configuration or maintenance are described in detail in the AVIATOR 700 Installation and maintenance manual.
  • Page 115 The following drawing shows the menus available in the web interface. The topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 700 Installation and maintenance manual. For more detailed information see Use the SBU web interface on page 164.

  • Page 116: Services And Interfaces

    Chapter 4: Use a computer Services and interfaces The following table shows the supported combinations of services and interfaces, and which types of equipment can be used. Interface on the system Service Phone/Fax LAN (RJ 45) or ISDN (RJ 45) (RJ 11) Wireless Analog...

  • Page 117: Lan And Wlan Interfaces

    If the Built-In Router option is activated you can connect several PCs and other IP devices to the AVIATOR 700 system. Then the system operates as a router. It handles IP data traffic so the AVIATOR 700 system can be used with multiple computers for e-mail, Internet access, VPN, intranet and other applications that use the packet switched connection.

  • Page 118: Network User Groups

    GROUP a specific IP address or the unit’s MAC address are typically not needed. The DEFAULT GROUP uses the background IP data connection. If you want to read more about how to customize the AVIATOR 700 system and how to set up network user groups and traffic profiles to meet specific data traffic requirements see the AVIATOR 700 Installation and maintenance manual.

  • Page 119: Connect To The Internet

    Access the web interface in the AVIATOR 700 system When the computer and the AVIATOR 700 system are ready you can access the built-in web interface of the system to display various information, use the SMS service or start and stop a data connection.
  • Page 120 4. The web interface opens and the page DASHBOARD is displayed. On the Dashboard you see the current system information. You can configure the AVIATOR 700 system to your specific requirements. This is typically done during the installation and initial setup of the system.
  • Page 121 Chapter 4: Use a computer limited to the Windows system itself, but also other installed programs ( e.g. browsers, Java and Media or Flash players) might do updates. Some do updates even without prompting before the download is complete. Online software updates of the connected devices (PC, Note smartphone etc.) should only be performed when you are connected at the office or at home where bandwidth and airtime...
  • Page 122 ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard. The AVIATOR 700 system supports the use of network user groups. These network user groups define which type of IP connections are allowed for each group. Each network user group has then one or more profiles for various applications.
  • Page 123 Chapter 4: Use a computer • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right. • Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”. •...
  • Page 124 Start or stop a Streaming connection The AVIATOR 700 system supports 8, 16, 32, 64 and 128 kbps streaming classes. Note that streaming classes are charged by the time the service is being used (per minute charge).

  • Page 125: Use A Computer Over Swift64

    For detailed instruction how to set-up an ISDN or MPDS connection, an analogue modem connection and make a dial-up connection to the network see Swift64 and H+ Data Service, Supplement to AVIATOR 700 and HSD User Manual, available for download. (Order number: 98-...

  • Page 126: System Operation

    Chapter 5 System operation In this chapter In this chapter you can read about: • Full Feature handset operation (SDU) • MCDU operation • Use the SBU web interface Full Feature handset operation (SDU) This section describes how to access the menu system using the keys and display of the Full Feature handset.

  • Page 127: Access And Exit Menus

    Normal User. • Service Provider The functions restricted by the Service Provider PIN code can only be accessed by the supplier or Cobham SATCOM. Full Feature handset operation (SDU)

  • Page 128: Use The Sdu Phone Book

    Chapter 5: System operation You will be prompted for a PIN code when entering a function that is restricted by PIN codes. See more about setting PIN codes at System Setup, Pin Setup on page 136. Use the SDU phone book The Phone Book can contain up to 99 entries, which can be used for making phone calls.
  • Page 129 1. From within the phone book, press 2. Enter the name of the new entry followed by 3. Enter the phone number including country code and press Example: In this example the number to Cobham SATCOM VA, 00 1 757 463 9557, is inserted: THRANE...

  • Page 130: Handset Setup

    Chapter 5: System operation 2. Press and type in the new name followed by . Then type in the new number followed by Handset Setup Overview The HandsetSetup menu is used for adjusting the light and sound settings of the handset. The HandsetSetup menu has the following submenus: •...
  • Page 131 Chapter 5: System operation The Handset Setup menu To access the HandsetSetup menu, enter the main menu, scroll down to HandsetSetup and press Phone Book Toggle between HandsetSetup Silent Enabled and Disabled Ring Profile Lock System Logon Menu Contrast Scroll between 1 to 8 * System Setup Status Maintenance...
  • Page 132 Chapter 5: System operation To enable/disable the Silent function Select Silent to view or change the Silent setting of the handset. to toggle between Enabled and Disabled. Enabled turns off the ring tone of the handset. To adjust the LCD contrast Select Contrast to view or change the contrast setting of the handset display.
  • Page 133 Chapter 5: System operation To adjust the key beep volume Key beep is a “beep” sound when a key is pressed. Select Key Beep to view or change the key beep setting of the handsets. to adjust the volume of the key beep and confirm.
  • Page 134 Chapter 5: System operation To adjust the ring volume Select Ring Volume to view or change the Ring Volume setting of the handset. to adjust the Ring Volume and to confirm. The value can be between * and ****. To adjust the phone volume Select Phone Volume to view or change the initial volume setting for the handset.

  • Page 135: Ring Profile

    Chapter 5: System operation Ring Profile Overview The Ring Profile menu allows you to select from a list of ring profiles. A ring profile applies to the entire system and determines the ring settings of each unit in the system. To select a Ring Profile Do as follows: 1.

  • Page 136: Lock System

    Chapter 5: System operation Lock System Overview The Lock System menu can be used to lock the phone. When the phone is locked, you can still answer an incoming call, but you cannot access any of the functions until you press and enter the Normal User PIN code.

  • Page 137: Logon Menu

    Chapter 5: System operation Logon Menu The Logon Menu is used to log on or off the system, or to change the Logon settings. The Logon Menu has the following sub menus: • Manual Logon • Custom Logon • Auto Logon •...
  • Page 138 Chapter 5: System operation To log on manually Before logging on manually, make sure the Logon Policy is set to Note Manual. To change the Logon Policy, select Settings from the Logon Menu and then Logon Policy. You can toggle between Manual and Automatic and select with Select the satellite and the services Scroll through the...
  • Page 139 Chapter 5: System operation To select automatic logon Select Auto Logon to log on automatically to the most appropriate GES. To log off Select Logoff to log off the system. To log on again you have to use the logon menu. Logon menu settings From the Settings submenu you can change the logon policy and view or change the lists of preferred GESs and LESs.
  • Page 140 Chapter 5: System operation The Settings submenu To access the Settings submenu, enter the Logon Menu, scroll down to Settings and press Toggle between Settings Logon Policy Automatic and Manual I4: H+ SBB I3: H+ SW64 Scroll and select from list of known GESs Use up/down keys to change...
  • Page 141 Chapter 5: System operation To select the Logon Policy Select Logon Policy to display or change the logon policy. to toggle between Automatic and Manual. • Automatic: The system automatically logs on when it is powered. • Manual: When the system is powered, you have to enter the Logon menu to log on to the system.
  • Page 142 Chapter 5: System operation To modify the list of Preferred ISDN LESs Select ISDN LES to view or change the list of preferred LESs for ISDN transmission. The ISDN LES list is a list of the LES operators that are preferred as gateway for ISDN traffic to/from the terrestrial network.

  • Page 143: System Setup

    Chapter 5: System operation System Setup The System Setup menu is used for viewing and changing system parameters such as ring profiles, PIN codes etc. The System Setup menu has the following submenus: • Ring Profiles (see System Setup, Ring Profiles on page 133) •...
  • Page 144 Chapter 5: System operation The System Setup menu To access the System Setup menu, enter the main menu, scroll down to System Setup and press Phone Book HandsetSetup Ring Profile Lock System Logon Menu RingProfiles System Setup See RingProfiles submenu Status Maintenance QuickDial...
  • Page 145 Chapter 5: System operation To enable/disable disclosure of the aircraft position Select Disclose Pos to view or change the Disclose Position status. to toggle between Enabled and Disabled. • If you select Enabled, the position of the aircraft will be disclosed to the earth station for use in the Inmarsat network.

  • Page 146: System Setup, Ring Profiles

    Chapter 5: System operation System Setup, Ring Profiles The RingProfiles submenu is used to view or change the Ring Profiles of the system. A ring profile applies to the entire system and determines the ring settings of each unit in the system. You can have up to 5 ring profiles.
  • Page 147 Chapter 5: System operation To change the name of a profile Do as follows: 1. Scroll to the profile. 2. Press 3. Type in the new name and press To change the contents of a profile Do as follows: 1. Select the profile using 2.

  • Page 148: System Setup, Quick Dial

    Chapter 5: System operation Explanation of the annunciators • Annunciator #1 (Call Annunciator): This Annunciator is used for signalling incoming voice calls. The Annunciator is “flashing” like the Connection LED on a Full Feature handset and is turned off when the call is answered or terminated by initiator.

  • Page 149: System Setup, Pin Setup

    The Service Provider has access to all functionality Service Provider accessible through the Full Feature handset. Only Cobham SATCOM and/or the supplier of the equipment normally know this PIN code. For all PIN code types the length must be between 4 and 8 digits. For further information how to change and disable PIN codes see System Setup, Pin Setup on page 136.
  • Page 150 Chapter 5: System operation To access the Pin Setup submenu, enter the System Setup menu, scroll down to Pin Setup and press Enter Pin Code Enter new Repeat new Pin Code Pin Code Change Pin NormalUsrPin Pin Setup Disable Pin SuperUserPin Press OK ServPrvdrPin...

  • Page 151: System Setup, Configure

    Chapter 5: System operation System Setup, Configure Overview The Configure submenu is used for configuring the handset type and the lists of known GESs, LESs and satellites. For complete configuration of the system, use the Aero-SDU Configuration Program. Note A Service Provider PIN code is required to access the settings in the Configure menu.
  • Page 152 Chapter 5: System operation The Configure submenu To access the Configure submenu, enter the System Setup menu, scroll down to Configure and press Handset #1 Service Provider Scroll between Not installed, Edit Pin Code Handset #2 T&T handset, MagnaStar, Handset #3 WH10, Cockpit Audio, Iridium-1, Iridium-2, FONE Handset #4...
  • Page 153 Chapter 5: System operation To select the handset type Select Handset Type to view or change the type of the handsets. to scroll through the list of handsets. To change the handset type, do as follows: 1. Select the handset you want to change. 2.
  • Page 154 Chapter 5: System operation To edit a GES, do as follows: 1. Scroll to the GES you want to change. 2. Press 3. Type in: • Satellite ID, followed by • GES ID, followed by • GES Code, followed by •...
  • Page 155 Chapter 5: System operation To edit the LES information, do as follows: 1. scroll to the LES you want to change. 2. Press 3. Type in: LES Access (the Global LES Access Code), followed by LES Name, followed by To change the initial satellite information Select Init Sat to view or change the list of satellites.

  • Page 156: Status

    Chapter 5: System operation Status The Status submenu is used for viewing signal strength, LAN status, navigation data, active errors, serial numbers and software versions. The Status menu has the following submenus: • Logon Status • Channels • Nav Data •...
  • Page 157 Chapter 5: System operation The Status menu To access the Status menu, enter the main menu, scroll down to Status and press Full Feature handset operation (SDU)
  • Page 158 Chapter 5: System operation To view the logon status Select Logon Status to display the logon status of: • the H channel (Classic Aero) • the HSD channel (Swift64) • the SBU channel (SwiftBroadband) • Iridium 1 (if installed) • Iridium 2 (if installed) to select among the channels.
  • Page 159 Chapter 5: System operation • P-Channel: above 35 dBHz • C-Channels: above 42 dBHz • HSD-Channel (Swift64): above 40 dBHz (TDM ~ Global) • HSD-Channel (Swift64): above 54 dBHz (ISDN/MPDS ~ Spot) • SBU-Channel (SwiftBroadband): above 41 dBHz (Global) • SBU-Channel (SwiftBroadband): above 48 dBHz (Regional) •...
  • Page 160 Chapter 5: System operation To enter the Show Detailed Nav menu, scroll to Show Detailed Nav and press To view serial numbers and ICAO address Select ID to display: • SDU Ser. No. (Serial number of the Satellite Data Unit) •...

  • Page 161: Maintenance (Reset)

    Chapter 5: System operation To view active errors Select Active errors to display information of any active errors. If there is more than one error, use to scroll through the error list. To view the error log Select Error Log to display a list of sessions. For each session is indicated if there were errors (the display reads e.g.

  • Page 162: Mcdu Operation

    A subset of the MCDU menus and functions are identical to those of the Full Feature handsets. The following sections describe the AVIATOR 700 menu functions of the MCDU and explain how to navigate the MCDU. This chapter only describes the part of the MCDU functions that Note concerns the AVIATOR 700 system.

  • Page 163: Aviator 700 Main Menu

    Chapter 5: System operation AVIATOR 700 main menu AVIATOR 700 (logged on) The AVIATOR 700 main menu is shown when initially accessing the AVIATOR 700 subsystem. The content of the SATCOM MAIN menu depends on the logon status and the presence of errors. Upon successful logon, the MCDU display shows: •...

  • Page 164: Submenu

    Chapter 5: System operation AVIATOR 700 main menu (logged off) If the system is not logged on, the SATCOM MAIN menu looks as shown in the image to the right. • LOG ON allows you to log on the system and to change the logon settings.

  • Page 165: Lock Menu

    Chapter 5: System operation immediately to all handsets connected to the SDU. For more information on the predefined profile TAKEOFLANDING see RING PROFILES on page 156. For an overview over the menus of the MCDU se Menu tree for the MCDU on page 213.

  • Page 166: Logon Menu

    Chapter 5: System operation LOGON menu The logon policy of the system can be configured for either automatic or manual logon. In automatic mode, the AVIATOR 700 system automatically logs on to a satellite. For manual logon, the crew can explicitly select the satellite and GES for log on and hand over, and initiate hand overs at any time.
  • Page 167 Chapter 5: System operation MANUAL LOGON This view presents a list of all known GESs. For each GES the following information is shown: • Name of the GES. • Satellite on which the GES operates. • Identifier of the GES. •...
  • Page 168 Chapter 5: System operation SETTINGS The SETTINGS view contains the following items: • LOGON POLICY indicates the current logon policy. The available options are: • AUTOMATIC • MANUAL Changing this setting takes effect immediately, but does not trigger a log on or log off. Hence, if the system is not logged on and the logon policy is changed from manual to automatic, the user must enter the LOGON view and select AUTO LOGON to logon the system.

  • Page 169: System Menu

    In this view you can configure up to 5 different ring profiles PROFILE1 to PROFILE4 and PROFILE5 <TAKEOFLANDING. Select a profile to view or edit it. A ring profile applies to the SDU of the AVIATOR 700 system and determines the ring setting (on/off) of each handset, ISDN and annunciator interfaces connected to the SDU.
  • Page 170 Chapter 5: System operation To assign a name to a ring profile, do as follows: 1. Type in the name on the scratch pad. 2. Press the arrow key next to NAME. To delete a ring profile, do as follows: 1.
  • Page 171 SDU. In this view you can see the configuration of the handsets connected to the SDU. This setting is typically configured during the installation of the system. For further information see the AVIATOR 700 Installation and Maintenance Manual. MCDU operation...
  • Page 172 LES' can be constructed. This list is typically created during installation. Note INIT SAT — The first time the AVIATOR 700 system logs onto a satellite it locates the satellite based on the information associated with the satellites listed in this view.

  • Page 173: Status Menu

    Manual. TECHNICAL TECHNICAL is for internal use only. RESET To reset (i.e. power cycle) the AVIATOR 700 system including the SBU, do as follows: 1. Enter RESET view. 2. Select ACCEPT. This operation will restart the satcom. The operation will take several minutes.
  • Page 174 The Classic Aero services are available on both I3 and I4 satellites, Note while data services using SwiftBroadband are available exclusively on I4 satellites. The AVIATOR 700 system uses Swift Broadband for data services whenever possible. Swift64 is used as a fallback solution for areas where SwiftBroadband is not available.
  • Page 175 Chapter 5: System operation CHANNELS This view lists the signal to noise ratio (C/No in dB Hz) for each channel in the system. For further information see To view the signal strength of the channels on page 145. NAV DATA This view shows information about the navigational input received from external systems: •...
  • Page 176 ACTIVE ERRORS This view lists the active essential errors. For more information about a specific error see the AVIATOR 700 Installation and Maintenance Manual. ERROR LOG This view contains a list of logs. The first log is the current log. A new log is created upon each power cycle.

  • Page 177: Use The Sbu Web Interface

    Connect to the web interface To access the web interface, an Internet browser must be installed on the computer. Connect your computer to the AVIATOR 700 system, using one of the LAN interfaces (up to 6) installed in the aircraft cabin or use the Wireless connection, if available.
  • Page 178 Chapter 5: System operation Proxy server settings If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
  • Page 179 Chapter 5: System operation IP address and DNS server address setup To check whether automatic IP address and DNS server address is obtained automatically for your computer, do as follows (example for Windows 7): 1. Go to Control Panel > Network and Internet > Network and Sharing Center.
  • Page 180 To access the web interface, do as follows: 1. Connect your computer to the system. 2. Make sure that the AVIATOR 700 system is fully operational in the aircraft. 3. Open your Internet browser and enter the IP address of the system. The default IP address is http://192.168.0.1.
  • Page 181 Chapter 5: System operation Overview of the web interface The web interface consists of the following sections: Status field Contents section Icon bar Navigation pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.
  • Page 182 97. An event is active. Click the icon to see a list of active events. For explanations of the event messages, see the AVIATOR 700 Installation and maintenance manual. Note that this icon will remain in the icon bar as long as the event is still active.
  • Page 183 Use the Dashboard The Dashboard is the first screen that is displayed when you enter the IP address of the web interface of the AVIATOR 700 system. The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the system and antenna.
  • Page 184 GPS acquired. This means that the GPS position is received, but the user is not allowed to see it. This also applies if the AVIATOR 700 is not yet registered on the BGAN network, but the GPS position is received.
  • Page 185 Chapter 5: System operation • Software version. The version of the software embedded in the SwiftBroadband Unit. • Certification level. This field shows whether the system is Level-D or Level-E certified. • IMSI number. The IMSI number (International Mobile Subscriber Identity) of the system.

  • Page 186: Use The Sbu Phone Book

    Use the SBU phone book The phone book is stored in the Configuration module of the SBU in the AVIATOR 700 system. In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialing from a handset.
  • Page 187 Chapter 5: System operation Short dial The entry number in the phone book is the Short dial number. When making a call from the system you can use this number instead of dialing the entire phone number. Dial: 00 <short dial> followed by # or off-hook key for short-dial numbers 1 - 0 <short dial>...
  • Page 188 PHONE BOOK page. To view the mobile numbers and additional numbers To view the mobile numbers of the AVIATOR 700 system, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the AVIATOR 700 system.

  • Page 189: Use The Call Log

    Chapter 5: System operation Use the Call log The call log holds information on all calls and data sessions since it was last cleared. If power to the system is interrupted, the information stored in Note the Call log for the currently ongoing calls (connection time) and data sessions (transferred data) may be slightly inaccurate.

  • Page 190: View The Lists Of Calls

    Date and time is the international UTC time, received from the satellite. In casual use, UTC is the same as Greenwich Mean Time (GMT). For information on the available types of service, see AVIATOR 700 Services on page 4. Note The estimated charge is based on your entries under ADMINISTRATION >...
  • Page 191 Chapter 5: System operation View the Voice mail number The Voice mail number is the number you call to hear your incoming voice mail. Note The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your airtime subscription.

  • Page 192: Start Or Stop Any Data Session

    Chapter 5: System operation Start or stop any data session If necessary, you can start and stop any data session for all network user groups connected to the system. To use this feature you must login as an administrator. To start or stop any data session, do as follows: 1.

  • Page 193: Call Log Handling

    Chapter 5: System operation Call log handling To clear the logs of the system and/or reset the counters for the time connected, do as follows: 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3.

  • Page 194: Set Data Limits

    Chapter 5: System operation Set data limits You can set a limit for the use of data services with the AVIATOR 700 system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection.

  • Page 195: Set Up The Local Exchange Function

    Chapter 5: System operation Set up the local exchange function If you want to call a specific phone connected to the terminal, use the local exchange function. With this function enabled, when you dial the mobile number of the terminal, a recorded message instructs you to dial the number for the local phone you want to call.

  • Page 196: Remote Management And Activation

    These tasks are described in the following sections. Prepare the AVIATOR 700 for remote management 1. Verify that the AVIATOR 700 is correctly set up for this feature. How to set up this feature is described in the Installation and Maintenance Manual.

  • Page 197: Access The Aviator 700 From A Remote Location

    Chapter 5: System operation Access the AVIATOR 700 from a remote location To access the SBU from a remote location, do as follows: 1. On the remote computer, open a web browser. 2. Enter the IP address of the SBU followed by colon and the port number http://<ip address>:<incoming port>.

  • Page 198: Remote Activation Of The Sbu With Sms

    Chapter 5: System operation Remote activation of the SBU with SMS If you want to remotely control the system, it must have activated a connection. You can do this by sending an SMS to the system. The system must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
  • Page 199 Chapter 5: System operation 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.

  • Page 200: Restricted Dialing

    Chapter 5: System operation Restricted dialing In order to manage the use of the system efficiently you can set up the system to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. Each handset has its own local number.
  • Page 201 Chapter 5: System operation Use the SBU web interface...

  • Page 202: Chapter 6 Troubleshooting

    If you need assistance when solving problems caused by the system or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Cobham SATCOM’s web site: www.cobham.com/satcom. Select Technical Service Partner List.

  • Page 203: Sdu Errors

    The AVIATOR 700 system has different means of status signalling: • Error Messages. The AVIATOR 700 system is able to display various error messages to help you troubleshoot the system. The following sections provide an overview and a list of some of the error messages you may see in the display.
  • Page 204 4-characters BITE code. You can also view any active BITE errors in the Status menu under Active Errors. A list of BITE error codes is available in the AVIATOR 700 Installation and Maintenance Manual. Cause codes A Cause Code describes a fault detected by the Earth Station during a call.

  • Page 205: List Of H + Cause Codes

    Chapter 6: Troubleshooting • Call Reject cause codes appear after logon, during call attempts. The following section shows the two lists of H cause codes with explanations of the error messages. List of H Cause codes Note Cause Codes should not be mistaken for BITE error codes. See the previous page for an explanation of the two kinds of error codes.
  • Page 206 Chapter 6: Troubleshooting Display Text Description Guidance 0x80 No satellite signal Verify that there are no NoSatSignal obstacles between the satellite and the AES antenna. 0x0F AES not authorized Verify that the ICAO NotAuthorizd address used is correct. Verify that the ICAO address is registered, by contacting the service provider.
  • Page 207 Chapter 6: Troubleshooting Display Text Description Guidance 0x85 GES not existing Check GES ID validity. WrongGES 0x06 Wrong GES Check GES ID validity. WrongGESid identifier 0x02 Wrong Parameter WrongParam 0x05 Wrong Satellite Check satellite ID validity. WrongSatID identifier Call Reject Cause Codes The following list shows some of the cause codes that may appear when the system is logged on.
  • Page 208 Chapter 6: Troubleshooting Code Display text Description Analog data equipment not AnalogFail supported at GES Analog data rate not supported by AnalogRate Called AES barred for incoming calls CallBarred Preemption by higher priority call at CallPreempt Credit card type not supported by CardInvalid Credit card number rejected by GES CardRejected...
  • Page 209 Chapter 6: Troubleshooting Code Display text Description C-Channel continuity test failure at Network busy GES/AES not responding/ Incomplete call information received from AES/ Interruption in received AES carrier/ Connect acknowledge not received by GES Expiry of answer time supervision at NoAnswer Expiry of answer time supervision at NoAnswer...
  • Page 210 Chapter 6: Troubleshooting Code Display text Description Call reference number unavailable at UserBusy Required voice channel VoiceTypeErr characteristics not supported by AES Required voice channel VoiceTypeErr characteristics not supported by GES Unallocated called number received WrongNumber from AES SDU errors...

  • Page 211: Sbu Errors

    Chapter 6: Troubleshooting SBU errors Access the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.

  • Page 212: Generate A Diagnostic Report

    The SBU logs events and results from self tests. This information is useful during maintenance and troubleshooting. For further information how to view the event list and the event log and how to make a self test see the AVIATOR 700 Installation and maintenance manual. SBU errors...

  • Page 213: Sbu Troubleshooting Guide

    Chapter 6: Troubleshooting SBU Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the There might be some temporary weak signal satellite is loss of signal due to parts of the...
  • Page 214 Chapter 6: Troubleshooting Problem Possible Cause Remedy Connection to Your system is set Open your Internet browser and the Internet up to start a enter the default IP address of cannot be connection in the the SwiftBroadband Unit: established. web interface http://192.168.0.1 (default manually.
  • Page 215 Chapter 6: Troubleshooting Problem Possible Cause Remedy The web The browser of For Microsoft Internet Explorer, select Tools > Internet interface your PC is Options > Connections > cannot be configured to use LAN Settings and uncheck accessed. a proxy server. Use a proxy server for your LAN.
  • Page 216 Chapter 6: Troubleshooting Problem Possible Cause Remedy A Phone/Fax The phone cable Connect the phone cable. connection is not properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, not correct.
  • Page 217 Chapter 6: Troubleshooting Problem Possible Cause Remedy An ISDN The cable is not Connect the cable. connection properly cannot be connected. established You have Connect the cable to the connected to the interface marked ISDN. LAN interface. The cable type or For information on the correct connector type is type of connector and cable,...
  • Page 218 Chapter 6: Troubleshooting Problem Possible Cause Remedy An IP handset The built-in WLAN Have the WLAN option enabled connection option is not by your system administrator. cannot be enabled. established. The passwords in Match the passwords. For handset and instructions see the user manual terminal do not for the AVIATOR Wireless match.

  • Page 219: System Leds

    Chapter 6: Troubleshooting System LEDs SDU LEDs SDU Power LED The function of the power LED on the SDU is as follows: LED Color Description Green Power OK Orange Uploading software No power SDU Logon LED (H The Logon LED on the SDU shows the H logon status.

  • Page 220: Hpa Leds

    Chapter 6: Troubleshooting SDU Fail/Pass LED The function of the Fail/Pass LED on the SDU is: Behavior Description Steady red Fail Alternating: Short green / Power On Self Test (POST) or long pause Person Activated Self Test (PAST) in progress Alternating: Long green/ No current failure, but a BITE failure/ short orange 0.5 Hz...

  • Page 221: Sbu Leds

    • The SBU software is corrupted. • The SBU Enable pin has not been wired properly in the installation. For further information see the AVIATOR 700 Installation and Maintenance Manual, chapter 5.3 Electrical installation and wiring, 5.3.2 Wiring SDU to SBU.
  • Page 222 Chapter 6: Troubleshooting SBU Fail/Pass LED The function of the Fail/Pass LED on the SBU is: Behavior Description Steady red A fault which may degrade the system operation is present in the SBU Flashing: short green/ long Power On Self Test (POST) or Person pause Activated Self Test (PAST) in progress Flashing: long green/ short...
  • Page 223 Chapter 6: Troubleshooting System LEDs...

  • Page 224: Menu Trees

    Appendix A Menu trees The next pages show an overview of the menu trees for the system: • Menu tree for the Full Feature handset • Menu tree for the MCDU • Menu tree for the SBU For details the menus, refer to the section Full Feature handset operation (SDU) on page 113, MCDU operation on page 149 and Use the SBU web interface on page 164.

  • Page 225: Menu Tree For The Full Feature Handset

    Appendix A: Menu trees Menu tree for the Full Feature handset...

  • Page 226: Menu Tree For The Mcdu

    Appendix A: Menu trees Menu tree for the MCDU...

  • Page 227: Menu Tree For The Sbu

    Appendix A: Menu trees Menu tree for the SBU The topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 700 Installation and maintenance manual.
  • Page 228 Appendix B List of available GESs If you need to log on to a GES which is not in the list of known GESs, you can use the Custom Logon function. See To make a custom logon on page 125. When you make a custom logon, you need to enter the Sat ID and GES ID for the GES you want to log on to.
  • Page 229 Appendix B: List of available GESs...

  • Page 230: Fcc

    Appendix C Conformity 15.19 / RSS-GEN NOTICE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.

  • Page 231: Ices-003

    Appendix C: Conformity turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. •...

  • Page 232: Glossary

    Glossary Glossary ACARS Aircraft Communication Addressing & Reporting System Aircraft Earth Station AFIS Automatic Flight Information Service AMER Americas (Satellite coverage) ANSI American National Standards Institute, facilitates the voluntary establishment of standards. AORE Atlantic Ocean Region East (Satellite coverage) AORW Atlantic Ocean Region West (Satellite coverage) APAC Asia Pacific (Satellite coverage)
  • Page 233 Glossary Communications Management Unit Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections during calls. DHCP Dynamic Host Configuration Protocol for assigning IP addresses to devices on a network EMEA Europe, Middle East, Africa (satellite coverage) FNBDT Future Narrowband Digital Terminal. A US Government standard for secure voice communication.
  • Page 234 Glossary IMSI International Mobile Subscriber Identity) IMSO International Mobile Satellite Organisation. An intergovernmental organisation that oversees certain public satellite safety and security communication services provided via the Inmarsat satellites. Indian Ocean Region (Satellite coverage) ISDN Integrated Services Digital Network Inmarsat Serial Number Inmarsat Service Provider Local Area Network Liquid Crystal Display...
  • Page 235 Glossary Network Address Translation, handles the conversion of the public WAN IP to 253 private LAN IPs. PAST Person Activated Self Test Private branch exchange, a telephone exchange that serves a particular business or office. P-Channel A channel which provides a unidirectional dedicated communications channel from a GES to all aircraft.
  • Page 236 Glossary SwiftBroadband. Simultaneous voice and broadband data up to 432kbps per channel. Short Messaging Service Secure Telephone Unit Software Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail.
  • Page 237 Glossary...

  • Page 238: Index

    Index Index Numerics alpha mode, key functions, 70 alpha-numeric keys 2.4GHz Cordless Full Feature handset, 69 phone system, 13 altitude, 146 2nd functions analog phone Full Feature handset, 68 local numbers, SBU, 53 2-wire interface local numbers, SDU, 40 local numbers, SBU, 53 annunciators local numbers, SDU, 40 SDU, 135...
  • Page 239 Index call type, 34, 46 override, SBU, 47 call call type H+, 36 answering, 71, 76 call type HSD, 36 forwarding, SBU, 58 Caps toggle, 69 from Auxiliary handset, 73 Cause codes, 191 from Full Feature handset, 71 list of, 192 from POTS handset, 73 certification level holding, MCDU, 92...
  • Page 240 Index document number related manuals, vi dashboard, 170 this manual, i data limit doppler velocity, 146 automatic shutdown, 181 data limits, 181 data sessions standard, SBU, 177 edit streaming, SBU, 177 GES in known list, 141 viewing ongoing, SBU, 172 LES in known list, 142 DDI numbers, 38 phone book, SDU, 116...
  • Page 241 HSD call fax, sending or receiving, SDU, 44 ground to air, 39 FCC compliance, 217 ISDN air to ground, 80 features of AVIATOR 700, 4 Flex key for options, 8 forwarding calls, SBU, 58 Full Feature cradle, 11 ICAO address, 147...
  • Page 242 Index ISDN LEDs, system, 206 local numbers, SBU, 53 Fail/Pass, HPA, 207 local numbers, SDU, 40 Fail/Pass, SDU, 207 phone call, 80 logon, SDU, 206 ISDN phone, 34 Power, HPA, 207 ISDN plug Power, SDU, 206 SBU, 46 LES, 18 SDU, 34 list of known, 141 ISN, 147...
  • Page 243 Index SDU, 125 messages policy, 128 configuring outgoing, 99 settings, 126 forwarding, 98 Logon LED opening in web interface, 98 on SBU, 208 receiving in web interface, 97 logs, clearing, SBU, 180 replying, 98 longitude, 146 sending, 96 missed calls, SBU, 177 mobile numbers for SBU viewing and editing, 175 modem, H+ service, 21...
  • Page 244 Index phone book, SDU, 115 phone number, 175 Outbox for SMS messages phone numbers for SBU, 175 resending or deleting messages, 95 phone volume, 121 outgoing calls, SBU, 177 Phone/Fax interface override local numbers, SDU, 40 call type, SBU, 47 local, SBU numbers, 53 PIN code normal, 136...
  • Page 245 Index Quick dial ringmode edit entry, Full Feature handset, 136 defining, 133 Full Feature handset, 135 selecting, 122 making a call, Full Feature handset, roll, 146 router functionality, 8 Quick dial, SBU, 49 SAFETY radiation warning, iii call priority, 150 Realm, 82 safety summary, iii received calls, SBU, 177...
  • Page 246 Index Service Provider, 114 software version, v, 147 PIN code, 136 SBU Level D, vi services SBU Level E, v view availability, 145 SBU software, 172 services supported, 21 SDU Level D, vi Short dial, SBU, 49 SDU Level E, v Sigma7 SDU, 4w handset view, 147 handset and cradle, 12...
  • Page 247 Index Swift64 data connection, 112 SWIFT64 numbering, 39 version of software, 171 Swift64 service, 16 voice switchboard, MCDU, 91 H+, 21 system reset, 148 HSD, 22 system setup, 130 voice mail, 30 number, 99 number, SBU, 178 voice mail for SBU, 52 TCP/IP traffic, 109 voice quality, 34, 46 telephone interface...
  • Page 248 98-130578-D www.cobham.com/satcom...

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