Troubleshooting - Digisol DG-SC7369-18 User Manual

5-2 Troubleshooting

Please don't panic when you find this IP camera is not working properly. Before you send this IP
camera back to us, you can do some simple checks to save your time:
Problem description
Cannot connect to IP Camera
No IP Camera found
No image
Possible solution(s)
 Please check the IP address of IP Camera again.
 Please make sure the network cable is correctly connected to
your local area network.
 Please make sure power cable is correctly connected to IP
Camera.
 Please make sure IP Camera is switched on (the LED lights
on IP Camera will light up).
 'Auto search' function only works on IP Cameras located on
local area network.
 If the place where IP camera is installed is too dark, try to add
some lights when possible.
 Check if there's anything covering the lens.
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DG-SC7369-18 User Manual