Robotronics Toby Tire Robot Operating Manual page 6

2
Warranty Information and Getting Help
•
Upon the receipt of your product, save all packing materials to return the product if
needed.
•
If you must return a part or the robot for repair, pack it carefully and send it prepaid
according to instructions.
service department before shipping the robot or a part to the factory.
•
Parts of the robot are best sent by a carrier such as UPS, Fed. Ex. or U.S. mail, because
shipping is based on the actual weight of the package. Be sure to insure the shipment
for the correct value. A freight company such as Roadway should be used only for the
complete robot, because their shipping charges are based on 100 pound minimums.
•
For international shipments, you will be responsible for paying customs duties, taxes and
other fees. The shipment must be labeled on the paperwork and on the outside of the
container that it is "For Educational Purposes". If it is a "warranty replacement" or a
"repair return" this also must be indicated both ways on the customs documentation.
Contact your customs agency on how to document the shipment correctly to avoid
unnecessary customs charges.
After The Warranty Repair and Help
Our technical staff is always available to help with your questions. Again, most problems are
easily solved. The robot design is very modular to make removal of a part of the robot very
easy. For example the main electronics box, which houses most of the electronic circuitry, can
be removed from the frame of the robot. If you do need technical help or replacement parts, call
our Service Dept. We can usually ship them the following day you call. Please call our service
department for a return authorization number before sending a part or your robot in for repair or
modifications.
Service Department phone number: 801-489-4466.
You must obtain a return authorization number from the