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The interactive audio is not output.
• Set [BD Secondary Audio] in [Audio
Settings] to [On] (page 19).
Message Code 3 [Audio outputs
temporarily muted. Do not adjust the
playback volume. The content being played
is protected by Cinavia and is not
authorized for playback on this device. For
more information, see http://
www.cinavia.com. Message Code 3.]
appears on the screen when playing a disc.
• The audio track of the video that you are
playing contains a Cinavia code indicating
that it is an unauthorised copy of
professionally-produced content (page 30).
Disc
The disc does not play.
• The disc is dirty or skewed.
• The disc is upside down. Insert the disc with
the playback side facing down.
• The disc has a format that cannot be played
back by this player (page 25).
• The player cannot play a recorded disc that
is not correctly finalised or the disc is not in
Mastered disc format.
• The region code on the BD/DVD does not
match the player.
USB device
The player does not detect a USB device
connected to the player.
• Make sure that the USB device is securely
connected to the USB jack.
• Check if the USB device or the USB cable is
damaged.
• Check if the USB device is turned on.
• If the USB device is connected via a USB
hub, connect the USB device directly to the
player.
Network connection
The player cannot connect to the network.
• Check the network connection (page 12)
and the network settings (page 21).
The message [A new software version is
available. Please go to the "Setup" section
of the menu and select "Software Update"
to perform the update.] appears on the
screen when turning the player on.
• See [Software Update] (page 17) to update
the player to a newer software version.
Control for HDMI (BRAVIA Sync)
The [Control for HDMI] function does not
work (BRAVIA Sync).
• Check that your TV is connected via the
HDMI OUT jack.
• Check that [Control for HDMI] in [HDMI
Settings] is set to [On] (page 20).
• If you change the HDMI connection, turn the
player off and on again.
• If power failure occurs, set [Control for
HDMI] in [HDMI Settings] to [Off], then set
[Control for HDMI] in [HDMI Settings] to [On]
(page 20).
• Check the following and refer to the
instruction manual supplied with the
component.
– the connected component is
compatible with the [Control for HDMI]
function.
– the connected component's setting for
the [Control for HDMI] function is
correct.
• When you connect the player to a TV
through a Sound Bar/AV amplifier
(receiver),
– if the Sound Bar/AV amplifier (receiver)
is not compatible with the [Control for
HDMI] function, you may be unable to
control the TV from the player.
– if you change the HDMI connection,
disconnect and reconnect the AC
power cord (mains lead), or a power
failure occurs, try the following:
Switch the input selector of the
Sound Bar/AV amplifier (receiver) so
that the picture from the player
appears on the TV screen. Set
[Control for HDMI] in [HDMI Settings] to
[Off], then set [Control for HDMI] in
[HDMI Settings] to [On] (page 20). Refer
to the instruction manual supplied with
the Sound Bar/AV amplifier (receiver).
23
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