Others - Sony Ultra HD Blu-ray UBP-X500 Operating Instructions Manual

The System Power-Off function does not
work (BRAVIA Sync).
• Check that [Control for HDMI] and [Linked to
TV-off] in [HDMI Settings] are set to [On] and
[Valid] (page 20).

Others

Playback does not start from the beginning
of content.
• Press OPTIONS, and select [Play from start].
Playback does not start from the resume
point where you last stopped playing.
• The resume point may be cleared from
memory depending on the disc when
– you open the disc tray.
– you disconnect the USB device.
– you play other content.
– you turn off the player.
Message Code 1 [Playback stopped. The
content being played is protected by
Cinavia and is not authorized for playback
on this device. For more information, see
http://www.cinavia.com. Message Code
1.] appears on the screen when playing a
disc.
• The audio track of the video that you are
playing contains a Cinavia code indicating it
was intended for presentation using
professional equipment only and is not
authorised for playback by consumers
(page 30).
The disc tray does not open and you cannot
remove the disc even after you press
 (open/close).
• While the player is turned on, press
 (stop), HOME, and then TOP MENU
button on the remote to unlock the tray and
disable the Child Lock (page 9).
• Try the following: Turn the player off, and
disconnect the AC power cord (mains lead).
Reconnect the AC power cord (mains
lead) while pressing down  (open/close)
on the player. Keep pressing down 
(open/close) on the player until the tray
opens. Remove the disc.
The message [[EJECT] Key is currently
unavailable.] appears on the screen after
 (open/close) is pressed.
• Contact your nearest Sony dealer or local
authorised Sony service facility.
24
The player does not respond to any button.
• Moisture has condensed inside the player
(page 4).
About software update
• If your network condition is poor, visit
www.sony.eu/support to download the
latest software version and update via USB
memory. You can also get information
about update functions from the website.