Shared Lines; Call History - Cisco 9971 Quick Start

7
Conference
1. From a connected call (not on hold), press
the Conference button .
2. Make a new call.
3. Press the Conference button or the Conference
softkey (before or after the party answers).
The conference begins and the phone displays
"Conference" instead of caller ID.
4. Repeat these steps to add more participants.
The conference ends when all participants hang up.
"Conference in" a held call
1. From a connected call (not on hold), press
the Conference button .
2. Press the pulsing green session button
the held call that you want to add.
Or, if the held call is on another line, press the
Active Calls softkey, choose a call from the list,
and press the Conference softkey.
The conference ends when all participants hang up.
View & remove conference participants
During a conference, press the Show Details
softkey. To remove a participant from the
conference, highlight a name and press Remove.
8
Transfer
1. From a connected call (not on hold), press
the Transfer button .
2. Call the transfer recipient.
3. Press the Transfer button or the Transfer
softkey (before or after the party answers).
The transfer is complete. Confirmation
displays on your phone screen.
9

Call History

Press the Applications button
Call History.
The last 150 calls display:
• Missed calls
• Placed calls
• Received calls
To dial, double-tap a call. Or, scroll to a call press
the Select button in the Navigation pad or the Call
softkey.
To view details for a call, highlight the call and
press these softkeys: More > Details.
View new missed calls
for
Press the session button next to the Missed
Calls icon on the right side of the screen (may
include a count of missed calls). The Missed Calls
icon displays in this location when you have new
(not yet viewed) missed calls.
Or, view your missed calls history by opening call
history and pressing the Missed Calls softkey.
10
Directories
1. Press the Contacts button
directory.
2. Enter search criteria and press Submit.
3. To dial, double-tap a listing. Or, scroll to a
listing and press the Select button in the
Navigation pad or the Dial softkey.
11

Shared Lines

If you share a line with a co-worker or an
administrative assistant:
• Either you or your co-worker can answer a
ringing call on the shared line.
• When your co-worker has a call on the shared
line, your shared line button
and the call displays on your screen.
• When your co-worker puts a call on hold, the
session button
You or your co-worker can resume the call.
and select
12
Voicemail
New message indicators:
• A solid red light on your handset.
• A stutter dial tone on the line (if enabled).
• A voicemail icon
session button (may include message count).
Listen to messages
Press the Messages button
voice prompts. Or, press the session button
next to the voicemail icon
and select a
13
What are the buttons next to my screen?
• The buttons on the left side of your screen are
line (and feature) buttons. Line buttons change
line views but do not affect active calls.
• The buttons on the right side of your screen are
is solid red
session buttons. Each call correlates to a
session button. Use session buttons to answer
and resume calls or to view call details.
on your phone pulses red.
How do I use the touchscreen?
• To select items, gently press or double-tap (as
needed) using your fingertip or a pencil eraser.
• To scroll down a page, "flick" the last item up.
• To disable the touchscreen for 60 seconds,
press and hold the Select button in the
Navigation pad until confirmation displays.
How do I silence my ringing phone?
next to the line label and
Press the left side of the volume button
one time while the phone is ringing.
How do I change my ringtone?
1. Select Applications
Ringtone, then select a line and press Edit.
2. Select a ringtone and press Play, then press Set.
What does the Back button do?
Press the Back button
applications and menus.
and follow the
.
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Cisco Systems, Inc.
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Fax: 408 527-0883
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© 2009 Cisco Systems, Inc. All rights reserved.
Published December 2, 2009, OL-20436-01
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