Rheem 491 Owner's Manual And Installation Instructions page 7

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY – NEW ZEALAND ONLY
ELECTRIC WATER HEATERS 491/492 MODELS
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the unit or have consent of the owner to act on their behalf.
b) Contact Rheem New Zealand Limited Service Department without undue
delay after detection of the defect and, in any event, within the applicable
warranty period.
c) Return the faulty component or unit as directed by the Rheem New
Zealand Limited Service Department.
4.2 You are not entitled to make a claim under this warranty if your unit:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in New Zealand.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem New Zealand on 0800 657 335 and provide the owner's
details, address of the unit, a contact number and date of installation of the
unit or if that's unavailable, the date of manufacture and serial number
(from the rating label on the unit).
b) A Rheem Service Centre will arrange for the unit to be tested and
assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will
repair or replace the unit in accordance with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be
borne by you.
6. THE CONSUMER GUARANTEES ACT 1993 (NEW ZEALAND)
6.1 Our goods come with guarantees that cannot be excluded under the Consumer
Guarantees Act 1993 (New Zealand). If the goods fail to comply with the
applicable guarantees set out under the Consumer Guarantees Act 1993 (New
Zealand) being the guarantee as to acceptable quality, the guarantee as to
correspondence with description or the guarantee as to repair and parts, or if
the goods fail to comply with any express guarantee given by Rheem, then you
are entitled to a replacement or refund and for compensation for any other
reasonably foreseeable loss or damage.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies
that you may have under the Consumer Guarantees Act 1993 (New Zealand).
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