Fluigent FLOW-RATE PLATFORM User Manual page 3

What This Warranty Covers
This warranty is granted by Fluigent and applies in all countries.
Your Fluigent product is guaranteed for one year from the date of delivery at your laboratory against defects in
materials and workmanship.
If found to be defective within the warranty period, your Fluigent product will be repaired or replaced free of
charge.
What This Warranty Does Not Cover
This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the
product in accordance with instructions provided by Fluigent. This warranty also does not cover damage that
arises from accidental or intentional misuse or abuse, alteration or customization, or repaired by unauthorized
persons.
How to Get Service
If something goes wrong, contact the Fluigent dealer from whom you purchased your product. Arrange a
mutually convenient time for Fluigent service representative to discuss over the problem and find a solution to
fix the issue. Will be favored any remote repairs, but in case more actions need to be taken, the system will
come back to Fluigent offices (for no additional cost, only if it is under warranty).
The warranty conditions are:

Do never open the FLOWBOARD and the FLOW UNIT devices

Do not use other cables than cables provided by Fluigent

Prevent foreign objects or liquids from entering the FLOWBOARD

Prevent foreign objects from entering the FLOW UNIT

Do not place the product in an unstable location, place the unit in a location with a level surface
and a strong and stable support

Respect the temperature compatibility (from 5°C to 50 °C)

Filter your solution, if possible add a filter in the fluidic path (§ 10) and clean your FLOW UNIT
after each use, especially the FLOW UNIT XS (cf § 4.3). The diameter of the FLOW UNIT XS capillary is
small: 25 µm. Fluigent rejects any liability in the event of clogging or surface modifications.

Do not allow the FLOW UNIT to dry with media in the capillary tube without flushing clean first.

Fluigent advises to realise a cleaning procedure after use.

The FLOW UNIT yellow plugs must be installed for storage

Check the fluid compatibility with the FLOW UNIT wetted materials before using it or ask
Fluigent customer support.

The customer is responsible for fluid used with the FLOW UNIT. Before use, the customer has
to check the compatibility of the fluid with the FLOW UNIT .
For specific use, please contact our Support team at support@fluigent.com
SA à Directoire et Conseil de Surveillance au capital de 141 284.95 € - Siret : 487 636 409 00038 – N°TVA UE/EU VAT Number : FR 53 487 636 409
GUARANTEE TERMS :
Siège social : Biopark – 1 mail du Professeur Georges Mathé – 94800 Villejuif – France
Tel : +331 77 01 82 68 – Fax : +331 77 01 82 70
FLUIGENT
www.fluigent.com
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