Schedule Your Installation; Customer Portal Access; Partner And Distributor Portal Access - Scale Computing HC3 Manual

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Here you'll find steps for obtaining Scale Computing Portal access in order to monitor, manage, and schedule
your professional service engagements and installation for your HC3 system. The Portal also provides case
management, asset management, Knowledge documentation, forums, and question boards.
A short video detailing the Professional Services Scheduling steps can be found here.

Customer Portal Access

The customer Portal is for customer use only. Customers can use the Portal to:
• Manage account information
• Access assets
• Access shipments
• Access entitlements for support
• Create and manage support cases
• Schedule and monitor professional service engagements
• Access the Knowledge base for documentation, guides, application notes, frequently asked questions
(FAQs), and best practices
• Access forums and question boards
• Contact representatives directly
Customers automatically receive access to the customer Portal when they make their initial purchase of Scale
Computing assets. Once the nodes have been shipped, customers will receive an email from myscale@scale-
computing.com containing login information. Additional contacts from the company who are associated
with the account can register for a new login from the proper Portal page
For more information about how to register for a new login at the Portal page, refer to Login or Register
for a Portal Account in this chapter.

Partner and Distributor Portal Access

The partner Portal is for partners and distributors only. Partners can use the Portal to:
• Manage account information and view contacts
• Register deals, update existing registrations, and work assigned leads
• Access training materials, forums, and question boards
• Access the Knowledge database for documentation, guides, application notes, frequently
asked questions (FAQs), and best practices
• Contact representatives directly
• Manage customer accounts (follow the Professional Services Scheduling video)
Distributors can use the Portal to:
• Manage account information and view contacts
• Register deals, update existing registrations, and work assigned leads
• View all deal registrations by their value added resellers (VARs)
• Access training materials, forums, and question boards
04/2018

Schedule Your Installation

Portal and scheduling
here after the initial purchase.
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