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Onboarding – 2100 Series
Welcome!
Thank you for your recent Scale Computing HC3 purchase! We are excited to have
you as a customer and look forward to making sure you are satisfied with every part of
your experience with Scale Computing.
Scale Computing aims to provide you with an informative and productive introduction to
your new HC3 solution. In this effort, every installation is paired with an experienced
installation specialist to assist you from the initial unboxing to the creation of your first
HC3 VM.
Let's get started!
How to Contact Scale Computing
Standard Support Hours
● General – Monday through Friday 8 AM to 8 PM EDST
● Installation Scheduling – Monday through Friday 9 AM to 6 PM EDST
● Services Scheduling – Monday through Friday 9 AM to 6 PM EDST
● Email ScaleCare Support for assistance Monday through Friday from 8 AM to 8
PM EDST at
● ScaleCare Support is available for critical issues 24/7/365 by phone at
1-877-SCALE-59 (1-877-722-5359) in the US and 0808 234 06 99 in Europe.
s upport@scalecomputing.com
.
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Related Manuals for Scale Computing HC3 2100 Series
Summary of Contents for Scale Computing HC3 2100 Series
- Page 1 Onboarding – 2100 Series Welcome! Thank you for your recent Scale Computing HC3 purchase! We are excited to have you as a customer and look forward to making sure you are satisfied with every part of your experience with Scale Computing.
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Page 2: Product Overview
Telephone support is recommended for the fastest response on priority issues and the only response after standard support hours. Product Overview These are the entry level HC3 systems. T he HC2100 Series includes the H C2100 and HC2150 . Hardware Specifications HC2100 Base Model Description... - Page 3 Storage NL-SAS (7200 RPM) NL-SAS (7200 RPM) 4TB (4 x 1TB) RAW Capacity 8TB (4 x 2TB) RAW Capacity 16TB (4 x 4TB) RAW Capacity 32TB (4 x 8TB) RAW Capacity Rack 1U Height 1.7″ (43mm) H x 17.2″ (437mm) W x 19.85″...
- Page 4 64GB DDR4 128GB DDR4 Networking 4 x 1GbE NICs 4 x 10GbE NICs 2 Public NICs bonded active/passive 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive 2 Private NICs bonded active/passive Storage NL-SAS (7200 RPM) NL-SAS (7200 RPM) 3TB (3 x 1TB) RAW Capacity 8TB (4 x 2TB) RAW Capacity...
- Page 5 42.5 Software Overview ● The uniqueness of the Scale Computing solution is its patented HyperCore Software, also known as HC3 Software. All HC3 features and software updates are included at no additional cost to you. HC3 Software is ready to deploy straight out of the box with no additional licensing or installation needed.
- Page 6 hardware components. This allows it to detect and automatically respond to common infrastructure events while maintaining operational simplicity through highly intelligent software automation and architecture simplification. Software Details ● General ○ Web browser-based GUI, email, and syslog notifications ○ Automatic VM failover in a node failure scenario ○...
- Page 7 “New User?” under the appropriate Portal from this link: h ttps://www.scalecomputing.com/support/login/ ○ When you first log into the Scale Computing Portal, be sure to fill out your “My Profile” information from the top navigation bar. The selected timezone will help determine scheduling availability.
- Page 8 ● Watch this 2 minute video for step-by-step assistance in racking your HC5150D node. And yes, it’s really that easy. As a note, this node is intended to be a two person carry, so make sure to have someone to assist you during the racking process! Networking ●...
- Page 9 ■ Rear 1 GbE view of the H C2100 Series node: ○ ■ Rear 1 0 GbE view of the H C2100 Series node: ○ ■ Network and Switch Configuration Recommendations ■ Two interconnected (or stacked) switches are recommended for a full high availability configuration of the HC3 system.
- Page 10 VLANs. Should there be a change in topology (a port goes active or a port goes down) STP blocks traffic on participating ports until the network topology is determined. Scale Computing recommends disabling STP on the LAN and Backplane ports. If STP is required then Rapid STP is recommended.
- Page 11 Scheduling Your Installation ○ ■ Schedule your pre-installation services and planning call in the Scale Computing Portal to speak with your experienced installation and professional services specialist by following the “Schedule Services” prompts. All of the purchased and included installation and professional services will be listed to the left of the scheduling screen and unlocked in the order they will need to be completed.
- Page 12 ■ You can expect 1 to 3 hours for the installation depending on how many nodes were purchased. ■ For the scheduled HC3 Software system installation day you’ll need: ■ A monitor and keyboard for physical access during node configuration and system initialization for the HC3 system. This typically takes less than 30 minutes for a 3 or 4 node system.
- Page 13 installation will be handled through an online meeting provided by the installation specialist. ■ The installation specialist will walk you through the first-time configurations for the HC3 system, the available features and tools in the HC3 web interface, and first-time HC3 VM creation if a Windows Operating System ISO file is provided.
- Page 14 ■ Configure the Node IPs ■ Log into the node using the given username and password. Scale Computing uses a top-down system configuration with the top node being the “first” node of the system and the bottom node being the “last.” T his “first node”...
- Page 15 ■ If the login prompt is still not shown press c trl+alt+F1 to change the screen output. ■ NOTE: In general, the following commands leading with a sudo will ask for a password. Use the same password as the node login. ■...
- Page 16 ■ Backplane IP of the first node in the cluster ■ This field is a special case and should use the same IP as “Backplane IP of this node” on the first node of the system. All subsequent system nodes after the first node should reference the first node’s Backplane IP.
- Page 17 to fail the node will need to be reinitialized using the following command: ■ REINITIALIZE=yes sudo scnodeinit ■ It is also possible to bypass the network gateway check by using the following command if needed: ■ BYPASS_NETWORK_CHECK=yes sudo scnodeinit ■ The reinitialize and bypass commands can be combined as well ■...
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Page 18: Additional Resources
■ All of the nodes that were previously IP’d should be listed on the screen; only a single node will be listed when installing a single node system. ■ If any nodes are missing D O NOT proceed with initialization. - Page 19 ■ HC3, SCRIBE, and HyperCore Theory of Operations ■ Migrating Your Existing Environment to Scale Computing’s HC3 system ■ Disaster Recovery Strategies with Scale Computing ■ Feature Notes ■ HC3 Feature Guide ■ Snapshot Scheduling ■ HC3 Replication ■ HyperCore SSD Tiering (HEAT) ■...
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