Vax TBT3V1B1 Let's Get Started page 20

What to do if it goes wrong
Problem
There is an
accessory missing
Why does my slim
vac have no power?
Why isn't my slim
vac charging?
Why won't the slim
vac pick up?
Why is the red light on?
Why won't the Powered
Head brushbar turn?
Why is dust escaping
from the slim vac?
Solution
• Check the contents panel on the box to make sure the part is
included with your slim vac.
• The battery may not be charged. Go to 'Getting Started'.
• The motor thermostat may have tripped. If this has happened, switch off the slim vac.
Empty the dirt container and check for blockages. Clean the filters and allow the slim
vac to cool for approximately 1 hour (if you have washed the filters you will need to
wait 24 hours for the filters to fully dry before putting them back into the slim vac).
• Check the battery charger is plugged in. Go to 'Getting started'.
•
The slim vac may be warm from use. Allow the slim vac to fully cool before retrying.
• The filters or separator are not correctly fitted. Go to 'Taking care of your machine'.
• The filters may be clogged, clean the filters. Go to 'Taking care of your machine'.
• The dirt container may be blocked, empty the dirt container. Go to 'Taking
care of your machine'.
• The brushbar on the Powered Head has not been activated. Go to 'Using your machine'.
• There maybe a blockage in the reach wand. Disconnect from the slim vac and
carefully remove any blockages. Go to 'Let's talk technical'.
• Low suction has been selected. Activate the boost mode to increase
suction. Go to 'Using your machine'.
• The Powered Head may be blocked. Go to 'Taking care of your machine'.
• Battery charge is running low (<25%). Go to 'Getting started'.
• If the brushbar has been obstructed the motor protection sensor may have been
activated. The brushbar will stop and the light on the Powered Head will illuminate red.
To reset, remove the Powered Head from the reach wand/handheld and clear any
obstruction. Wait 1 minute before refitting the Powered Head, switch the slim vac on
and press the brushbar on/off button. Go to 'Lets talk Technical'.
• The Powered Head brushbar has not been activated. Go to 'Using your machine'.
• If the brushbar has been obstructed the motor protection sensor may have been
activated. The brushbar will stop and the light on the Powered Head will illuminate red.
To reset, remove the Powered Head from the reach wand/handheld and clear any
obstruction. Wait 1 minute before refitting the Powered Head, switch the slim vac on
and press the brushbar on/off button. Go to 'Lets talk Technical'.
• The slim vac, floorhead and reach wand may not be correctly fitted.
Reassemble and retry. Go to 'Getting started'.
• The Powered Head may be obstructed. Go to 'Let's talk technical'.
•
The filters may be clogged, clean the filters. Go to 'Taking care of your machine'.