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Compaq ProLiant BL20p Maintenance And Service Manual

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Download this manual See also: Troubleshooting Manual, Basic Manual
Compaq ProLiant BL20p Server Blade
Maintenance and Service Guide
Part Number 316080-001
January 2003 (First Edition)
This document provides detailed instructions for maintenance and
service personnel. It includes removal and replacement procedures,
spare parts information, an overview of diagnostic tools, locations
for interface components, and related specifications for the Compaq
ProLiant BL20p server blade.
COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM

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Summary of Contents for Compaq ProLiant BL20p

  • Page 1 It includes removal and replacement procedures, spare parts information, an overview of diagnostic tools, locations for interface components, and related specifications for the Compaq ProLiant BL20p server blade. COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM...
  • Page 2 Intel and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products.

  • Page 3: Table Of Contents

    SCSI Backplane ..........................2-16 Power Button/LED Board......................... 2-17 Battery............................... 2-18 System Board ............................ 2-21 Server Blade Blanks.......................... 2-23 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM...
  • Page 4 Loosening the system board thumbscrew..................2-21 2-20 Identifying alignment keys and keyhole locations ................2-22 2-21 Disengaging the system board......................2-22 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM...
  • Page 5 System Switch (SW3) Settings ......................4-11 System Configuration Switch (SW1) Settings.................. 4-12 Operating and Performance Specification for a ProLiant BL20p Server Blade ......... 5-2 SDRAM DIMM Specifications ......................5-2 Operating and Performance Specifications for Wide Ultra3 SCSI Hard Drives ........ 5-3...

  • Page 6: About This Guide

    Improper repairs can create a safety hazard. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM...

  • Page 7: Where To Go For Additional Help

    QuickSpecs • Compaq Service Quick Reference Guide • Service training guides • Compaq service advisories and bulletins viii Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:27 AM...

  • Page 8: Integrated Management Log

    For Compaq technical support: • In the United States and Canada, call 1-800-OK COMPAQ. • For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website: www.compaq.com Text Conventions This document uses the following conventions: •...

  • Page 9: Illustrated Parts Catalog

    Illustrated Parts Catalog This chapter provides illustrated parts and spare parts lists for the Compaq ProLiant BL20p server blade components. Refer to Tables 1-1 through 1-6 for the names of referenced spare parts. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide...

  • Page 10: Proliant Bl20P Server Blade Components

    Illustrated Parts Catalog ProLiant BL20p Server Blade Components Server Blade Exploded View Figure 1-1: Server blade exploded view Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:28 AM...

  • Page 11: Server Blade Spare Parts List

    DIMM, 512-MB, registered 133-MHz SDRAM * 159227-001 DIMM, 1-GB, registered 133-MHz SDRAM * 163902-001 * Not shown continued Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:28 AM...
  • Page 12 Dual NC7780 Gigabit (NIC) upgrade module * 237585-001 Battery-Backed Write Cache Enabler, with cable * 260740-001 * Not shown Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:28 AM...

  • Page 13: Removal And Replacement Procedures

    Do not remove the server blade access panel and then install the server blade into the server blade enclosure. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 14: Rack Warnings And Cautions

    Do not only stand in front of the rack as it rolls down the ramp from the pallet, but handle the rack from both sides. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 15: Symbols On Equipment

    WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 16: Server Blade Components

    Removal and Replacement Procedures Server Blade Components Use the procedures in this section to perform service events on ProLiant BL20p server blades. Server Blade Preparation To service any internal server blade component, you must power down the server blade and remove it from the server blade enclosure.

  • Page 17: Removing The Server Blade From The Server Blade Enclosure

    If you have changed this setting, use the Power On/Standby button or iLO Virtual Power Button feature to power up the server blade. For more information about iLO, refer to the Compaq Integrated Lights-Out User Guide. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide...

  • Page 18: Access Panel

    Figure 2-3: Removing the server blade access panel Reverse steps 1 through 3 to replace the access panel. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 19: Hard Drive Blanks

    To replace the hard drive blank, slide the blank into the bay until it locks into place. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 20: Hot-Plug Scsi Hard Drives

    1. Slide the drive into the cage until it is fully seated. 2. Close the lever, locking the drive into place. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 21: Dimms

    4. Remove the DIMM from the slot (2). Figure 2-6: Removing a DIMM CAUTION: For proper DIMM configuration, refer to the setup and installation guide. CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. IMPORTANT: Always install DIMMs in identical pairs.

  • Page 22: Processor Power Module

    4. Remove the PPM from the slot (2). Figure 2-7: Removing a PPM Reverse steps 1 through 4 to replace the PPM. 2-10 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 23: Processor Assembly

    IMPORTANT: Align the pins with the socket before seating the processor assembly. The assembly is keyed to fit only one way. Reverse steps 1 through 5 to replace the processor assembly. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-11 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 24: Battery-Backed Write Cache Enabler

    Figure 2-9: Removing the Battery-Backed Write Cache Enabler Reverse steps 1 through 5 to replace the Battery-Backed Write Cache Enabler. 2-12 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 25: Blower Assembly

    4. Rotate the blower assembly up and lift it (2). Figure 2-10: Removing a blower assembly Reverse steps 1 through 4 to replace the blower assembly. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-13 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 26: Compaq Smart Array 5I Controller Module

    Figure 2-11: Removing the Smart Array 5i Controller Reverse steps 1 through 6 to replace the Smart Array 5i Controller module. 2-14 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 27: Nic Modules

    6. Grasp the front and back of the module, near the connectors, and lift the module (3). Figure 2-12: Removing the NIC module Reverse steps 1 through 6 to replace a NIC module. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-15 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 28: Scsi Backplane

    7. Lift the SCSI backplane out of the chassis (3). Figure 2-13: Removing the SCSI backplane Reverse steps 1 through 7 to replace the SCSI backplane. 2-16 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 29: Power Button/Led Board

    (1). 9. Slide the power button/LED board out of the front of the chassis (2). Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-17 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 30: Battery

    2-18 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 31: Battery Holder

    4. Open the battery retaining clip. The edge of the battery springs upward. Figure 2-17: Opening the battery retaining clip Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-19 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...
  • Page 32 5. Remove the battery. Figure 2-18: Removing the battery Reverse steps 1 through 5 to replace the system board battery. 2-20 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 33: System Board

    “Battery-Backed Write Cache Enabler” section in this chapter. 7. Remove the blower assembly. Refer to the “Blower Assembly” section in this chapter. 8. Remove the Compaq Smart Array 5i Controller module. Refer to the “Compaq Smart Array 5i Controller Module” section in this chapter.

  • Page 34: Identifying Alignment Keys And Keyhole Locations

    The edge of the system board nearest the DIMM slots tilts up out of the chassis. 17. Lift the system board out of the chassis (2). 2-22 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 35: Server Blade Blanks

    2. Slide the server blade blank from the server blade enclosure (2). Figure 2-23: Removing a server blade blank Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 2-23 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...
  • Page 36 To replace a server blade blank, align the blank with the empty bay and slide it in until the blank is fully seated. 2-24 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:31 AM...

  • Page 37: Diagnostic Tools

    This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the system. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:34 AM...

  • Page 38: Proliant Bl P-Class Diagnostic Tools

    You can download this utility from Utility provides a choice of available ROM revisions and the Compaq website: controller firmware. www.compaq.com continued Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:34 AM...
  • Page 39 • Assist in installing an operating system. • Configure ports and IRQs, if required. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:34 AM...

  • Page 40: Firmware Upgrades For Management Modules

    For information about upgrading server blade management module or power management module firmware, refer to the Compaq website: www.compaq.com Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:34 AM...

  • Page 41: Connectors, Leds, And Switches

    Connectors, LEDs, and Switches This chapter explains the location and function of system connectors, internal and external LEDs, and switches. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 42: Connectors

    The server blade has one front panel connector, a diagnostic port that accepts the diagnostic cable for configuration and troubleshooting purposes. Figure 4-1: ProLiant BL20p diagnostic port Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 43: Proliant Bl20P Server Blade Rear Panel Connectors

    Connectors, LEDs, and Switches Rear Panel Connectors Use the following figure and table to identify ProLiant BL20p server blade rear panel connectors. Figure 4-2: ProLiant BL20p server blade rear panel connectors Table 4-1: ProLiant BL20p Server Blade Rear Panel Connectors...

  • Page 44: Diagnostic Cable

    DIMM slots 1A through 4B Diagnostic Cable Use the following figure and table to identify diagnostic cable connectors. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 45: Leds

    Use the following section to identify LEDs on the following ProLiant BL p-Class system components: • ProLiant BL20p server blade front panel • Hot-plug SCSI hard drives Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 46: Proliant Bl20P Server Blade Front Panel

    Off = No activity NIC 3 Power On/Standby Green = On Amber = Standby (power available) Off = Unit off Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 47: Hot-Plug Scsi Hard Drives

    The drive is part of an array being selected by the Array Configuration Utility. -Or- The Options ROMPaq is upgrading the drive. continued Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 48: Hot-Plug Scsi Hard Drive Leds

    The drive is online and being accessed. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 49: Switches

    Use the following figure to identify the button location. Figure 4-7: Power On/Standby button Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 50: System Switches

    Table 4-6: Server Blade System Switches Item Description iLO switch (SW2) System switch (SW3) System configuration switch (SW1) Non-maskable interrupt (NMI) switch 4-10 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 51: Ilo Switch (Sw2) Settings

    However, if settings have been changed inadvertently, reset the positions to the default settings. Table 4-8: System Switch (SW3) Settings Position Description Default Setting Reserved Reserved Reserved Reserved Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 4-11 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 52: System Configuration Switch (Sw1) Settings

    NMI event by pressing a dump switch. The NMI event allows a hung system to become responsive. The ProLiant BL20p server blade is equipped with an NMI switch that, when pushed, performs a memory dump before performing a hard reset. The NMI switch is for use by trained service personnel only.
  • Page 53 IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes is normal. During this delay, the system appears non-functional. Do not attempt any procedures during the delay. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide 4-13 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...
  • Page 54 If both the current and backup versions of the ROM are corrupt, you must return the system board for a service replacement. For spare part numbers, refer to Chapter 1, “Illustrated Parts Catalog.” 4-14 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:38 AM...

  • Page 55: Specifications

    ProLiant BL p-Class system components: • ProLiant BL20p server blade • Memory • Wide Ultra3 SCSI hard drives Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:40 AM...

  • Page 56: Operating And Performance Specification For A Proliant Bl20P Server Blade

    * Use only 128-, 256-, 512-MB, or 1-GB, 72-bit wide, 3.3 V, registered ECC SDRAM. SDRAM must be 133 MHz. Use Compaq SDRAM only. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:40 AM...

  • Page 57: Wide Ultra3 Scsi Hard Drives

    (50°F to 95°F) (50°F to 95°F) * The ProLiant BL20p server blade also supports Ultra2 SCSI hard drives. Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:40 AM...

  • Page 58: Index

    3-1 Diagnostics utility spare part numbers 1-3 blower assembly connectors 4-4 access 3-2 description 3-2 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide Index-1 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:41 AM...
  • Page 59 Setup Utility (iLO RBSU) IML See Integrated Management Log (IML) Insight Manager See Compaq Insight Manager 7 installing See replacing Index-2 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:41 AM...
  • Page 60 Smart Array 5i Controller module 2-14 replacing 2-14 system board, server blade 2-21 spare part number 1-3 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide Index-3 COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:41 AM...
  • Page 61 See specifications telephone numbers ix temperature ranges See specifications text conventions ix Index-4 Compaq ProLiant BL20p Server Blade Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: AvalancheX Part Number: 316080-001 Last Saved On: 12/18/02 11:41 AM...

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