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Table of Contents
Related Manuals for Medical Guardian Active Guardian
Summary of Contents for Medical Guardian Active Guardian
- Page 1 Active Guardian User Manual & Quick Activation Guide...
- Page 2 If you have any questions during the activation process, please call our Customer Care Team at 1-800-329-0200. Our office hours are Monday through Friday, from 9:00AM to 9:00PM EST, and on Saturday and Sunday, from 9:00AM to 5:00PM EST. What’s in the Box Your Active Guardian Base Package Includes: All-in-One Device Adjustable Lanyard Charging Cradle...
- Page 3 LED light on the front of the charging cradle is illuminated. Place the device into the charging cradle. • PLEASE NOTE: WHEN THE ACTIVE GUARDIAN IS CHARGING, THE RED BATTERY LIGHT ON THE DEVICE WILL FLASH. WHEN FULLY CHARGED, THE RED LED BATTERY LIGHT REMAINS SOLID. Active Guardian...
- Page 4 STEP 2: Call us to activate. CALL US TO ACTIVATE 1-800-329-0200 One of our friendly Customer Care Specialists will help you: Verify account information. Explain best practices and product features. • • Test your device. Answer any questions you may have. •...
- Page 5 Notes Active Guardian...
- Page 6 About Our MyGuardian Portal As a member of the Medical Guardian family, you have access to MyGuardian, a portal specifi cally designed with your needs in mind. In addition to providing information on your device and educational e-books, this portal also allows you to update your billing information.
- Page 7 Tips for Charging Your Device: Keep the charging cradle near a window in • your bedroom. Place the Active Guardian into the charging cradle each • night so that it is fully charged throughout the day. Active Guardian...
- Page 8 Active Guardian Features...
- Page 9 GPS Light This indicator flashes blue to confirm that there is a GPS signal. Call Button Press this button in an emergency to contact our monitoring center. Speaker You will clearly hear the emergency operator through this powerful speaker. Active Guardian...
- Page 10 Active Guardian Light Indicators While On Charger Red Battery Light Blue Call Light Blue Wi-Fi Light Blue GPS Light Flash every Charging Flash every Normal Wifi off GPS off or 2 seconds 5 seconds no signal Solid red Charging Flash every...
- Page 11 When powering on, red for 8 seconds then off. solid blue for 8 seconds solid blue for 8 seconds solid blue for 8 seconds then off. then off. then off. When powering off, solid red for 15 seconds then off. Active Guardian...
- Page 12 If you are unable to press the Call Button and a fall is detected by the Active Guardian, an alert is sent to the monitoring center just as it would for an emergency button press.
- Page 13 Button, simply tell our emergency operators that it is a false alarm, and no dispatch will be made. How long will the Active Guardian’s battery last? The Active Guardian’s battery can last up to 5 days per charge depending on usage and • whether its fall detection capabilities have been activated.
- Page 14 Do I need to have WiFi in order for the Active Guardian to work? No. Your home does not need WiFi in order for the Active Guardian to work. Our • emergency operators will be able to pinpoint your location using the Active Guardian’s GPS and WiFi capabilities should you ever need help.
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Page 15: Technical Information
US where there is AT&T 3G coverage. Active Guardian connects users to emergency care specialists at a UL-Listed, CSAA-Certified Five Diamond central station 24/7, and users speak with specialists via powerful built-in two-way voice technology. - Page 16 QUESTIONS? Call our Customer Care Specialists at 1-800-949-2700 HOURS AVAILABLE: Mon - Fri, 9am - 9pm EST Sat - Sun, 9am - 5pm EST 1818 Market Street, Suite 1200 Philadelphia, PA 19103 www.MedicalGuardian.com MGDOC-10230...
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