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Troubleshooting
Please read the issues below carefully and try all relevant steps.
If none of this helps, please contact us on 1300 2 KOGAN (56426) for further advice
or to schedule a technician to inspect your cooktop.
THE COOK TOP WON'T LIGHT
Please check...
That your cooktop is plugged in and
there is power to the wall socket.
That the gas supply valve is turned on
and the gas supply to your house is
working.
Hint: If you listen closely, you should
be able to hear the gas coming out
of a burner when it is turned on. Due
to flame failure safety, the knob must
be pressed down once it is turned
on — this initiates the ignition and
allows the gas to come out.
That the gas igniters are clean.
Hint: If in doubt, use a toothbrush and
a heavy duty cleaner or methylated
spirits to remove any potential build-
up or blockage.
That the cooktop has been installed
and assembled correctly and the
burner cap is sitting flat.
THE BURNER GOES OUT WHEN
THE KNOB IS RELEASED
Please note...
All Kogan cooktops are fitted with
Flame Failure safety. This cuts the gas
when no heat is detected, and may not
have been activated.
Hint: Hold down the knob for five
seconds when lighting a burner to
ensure it is properly engaged.
Please note that if an engineer is asked to attend whilst the product is under warranty and finds that the problem
is not the result of an appliance fault, then you may be liable for the cost of the call out charge.
THE BURNER FLAMES ARE SLOW
OR YELLOW TO START
Please check...
That the cooktop has been installed
and assembled correctly and the
burner cap is sitting flat.
The burner parts may be blocked with
water or another substance. Please
contact our Support Team for advice.
If connected to a gas bottle, this may
be running low. Check and refill if
required.
The gas pressure may not be set at
the correct level. Please contact our
Support Team for advice.
ONE OF THE BURNERS
HAS AN UNEVEN FL AME
Please check...
That the cooktop has been installed
and assembled correctly and the
burner cap is sitting flat.
That the burners are clean.
Hint: Please ensure the burner parts
are dried properly before replacing on
the cooktop.
17
THE COOK TOP IS DIRT Y
AFTER COOKING
Please note...
Once it has cooled down, your cooktop
should be cleaned after every use.
Typically you should only ever need to
clean your cooktop with warm soapy
water, or light cleaning products to
assist with the removal of fat or oil
emulsions (such as general cleaning
sprays).
After cleaning the burners, you should
ensure they are dried properly before
replacing on the cooktop.
Avoid any harsh scourer pads or steel
wool, as these can scratch the stainless
steel.
OPERATION IN CASE
OF EMERGENCY
Please note, in the event of an
emergency you should:
– Switch off all cooktop controls.
– Switch the gas off at the isolation
switch or at the gas meter.
– Call our Support Team.
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