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Supports
Tetra Products SKUs
Tetra Stick
GETSPHDS01871A1 / GETSPHDS01871B1
GETSPHDS02471A1 / GETSPHDS02471B1
GETSPHDS03071A1 / GETSPHDS03071B1
GETSPHDS03671A1 / GETSPHDS03671B1
GETSPHDS04271A1 / GETSPHDS04271B1
GETSPHDS04871A1 / GETSPHDS04871B1
GETSPHDS06071A1 / GETSPHDS06071B1
GETSPHDS06471A1 / GETSPHDS06471B1
GETSPHDS07271A1 / GETSPHDS07271B1
GETSPHDS08471A1 / GETSPHDS08471B1
GETSPHDS09671A1 / GETSPHDS09671B1
GETSPHDS10871A1 / GETSPHDS10871B1
GETSPHDS11771A1 / GETSPHDS11771B1
GETSPHDS12071A1 / GETSPHDS12071B1
Troubleshooting
Symptom
All LEDs are OFF
Some LEDs appear dim
Some of the LEDs are
not illuminated
This product is intended to be used as a lamp control gear that is installed after the mains control switch.
All trademarks are the property of their respective owners. Information provided is subject to
change without notice. All values are design or typical values when measured under laboratory
conditions. Current, powered by GE is a business of the General Electric Company.
© 2018 GE.
www.currentbyge.com
Rated Power
4.8 W/Stick
7.2 W/Stick
9.6 W/Stick
12.0 W/Stick
14.4 W/Stick
16.8 W/Stick
19.2 W/Stick
21.6 W/Stick
24.0 W/Stick
28.8 W/Stick
31.2 W/Stick
33.6 W/Stick
36.0 W/Stick
Solution
•
The GEPS24-100UGLX features a new built in output overload shutdown feature that automatically
resets when the AC supply is removed and reapplied. So if all letters are off, first verify whether or
not the output can be reset by first switching off then switching back on the AC supply. If the letters
do not re-light, then proceed to the following solutions.
•
Check AC input connection and/or check circuit breaker.
•
Check wire connection(s) at the Tetra® LED System and power supply for improper termination(s) or
short circuits. Properly terminate or replace the wire connection(s).
•
Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
•
Ensure the overall length of the Tetra® LED System does not exceed the maximum load. If so,
remove the excess load and cycle the AC supply to reset the drivers built in overload protection.
•
Ensure the length of supply wire is equal to or below the recommended remote mounting distance.
•
Check wire connection(s) at the Tetra® LED System and power supply for improper termination(s) or
short circuits. Properly terminate or replace the wire connection(s).
•
Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
Conforms to the following standards:
SIGN244 (Rev 08/22/18) GE2021-0922
Maximum Load
18 AWG/
per Power Supply
0.82 mm
2
16 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
11 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
8 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
7 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
5 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
5 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
4 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
3 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
3 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
2 Sticks
20 ft.(6.1 m) 25 ft.(7.6 m) 35 ft.(10.6 m) 40 ft.(12.1 m)
Remote Mounting Distance
16 AWG/
14 AWG/
12 AWG/
1.31 mm
2.08 mm
3.31 mm
2
2
2
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