Common Windows Problems; Fax Problems - Samsung CLX-3170 User Manual

Fax problems

CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no • Ensure that there is power to the electrical
display and the outlet.
buttons are not
working.
No dial tone sounds. • Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
memory correctly. Print a Address Book list,
in memory do not
referring to page 57.
dial correctly.
The original does not • Make sure that the paper is not wrinkled and
feed into the you are putting it in correctly. Check that the
machine. original is the right size, not too thick or thin
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically. • Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has • The fax machine sending you the fax may
blank spaces or is of be faulty.
poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 65.
Some of the words The fax machine sending you the fax had a
temporary document jam.
on an incoming fax
are stretched.
There are lines on Check your scan unit for marks and clean it.
(See "Cleaning the scan unit" on page 64.)
the originals you
send.
The machine dials a The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
number, but a
Speak with the other machine operator and
connection with the
ask her/him to sort out the problem.
other fax machine
fails.
Faxes do not store in There may not be enough memory space to
store the fax. If the display shows the Memory
memory.
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
82 _Troubleshooting
SUGGESTED SOLUTIONS
CONDITION
Blank areas appear You may have chosen the wrong paper
settings in the user option setting. For details
at the bottom of each
about paper settings, see "Selecting print
page or on other
media" on page 35.
pages, with a small
strip of text at the
top.

Common Windows problems

CONDITION
"File in Use" Exit all software applications. Remove all
software from the StartUp Group, then restart
message appears
Windows. Reinstall the printer driver.
during installation.
"General Protection Close all other applications, reboot Windows
and try printing again.
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
Just keep waiting until the machine finishes
printer timeout error
printing. If the message appears in ready mode
occurred." messages
or after printing has been completed, check the
appear.
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS