Printing Quality Problems - Samsung CLX-3160 User Manual

Condition Possible cause
The printer cable is
loose or defective.
The
machine
prints, but
the text is
The wrong printer
wrong,
driver was selected.
garbled, or
incomplete.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
The toner cartridge is
defective or out of
toner.
Pages print,
The file may have
but are
blank pages.
blank.
Some parts, such as
the controller or the
board, may be
defective.
The
illustrations
The setting in the
print
software application
incorrectly
is wrong.
in Adobe
Illustrator.
Suggested solutions
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Redistribute the toner, if
necessary. See page 13.4.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Select Download as Bit
Image in the TrueType
Options window of the
graphic properties and print
the document again.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear
the problem.
Condition
Light or faded
print
Toner specks
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Dropouts
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
14.10
<Troubleshooting>
Suggested solutions
If a vertical white streak or faded area appears
on the page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life.
See page 13.4. If this does not improve the
print quality, install a new toner cartridge.
• The paper may not meet paper
specifications; for example, the paper is too
moist or too rough. See page 5.2.
• If the entire page is light, the print resolution
setting is too low. Adjust the print resolution.
See the help screen of the printer driver.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning.
• The surface of the LSU part inside the
machine may be dirty. Clean the LSU. See
page 13.2.
• The paper may not meet specifications; for
example, the paper is too moist or too
rough. See page 5.2.
• The transfer roller may be dirty. Clean the
inside of your machine. See page 13.2.
• The paper path may need cleaning. See
page 13.2.
If faded areas, generally rounded, occur
randomly on the page:
• A single sheet of paper may be defective.
Try reprinting the job.
• The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper. See page 5.2.
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thick. Refer to the Software
Section for details.
• If these steps do not correct the problem,
contact a service representative.