Before Calling For Service - Samsung HT-Q100W Instruction Manual

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or
if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized deal-
er or Samsung Electronics Service Center.
Symptom
•
Is the power cord plugged securely into the outlet?
I cannot eject the disc.
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
Playback does not start.
•
CD-ROMs and DVD-ROMs cannot be played on this Home
Theater.
•
Make sure that the rating level is correct.
Playback does not start
•
immediately when the Are you using a deformed disc or a disc with scratches on
the surface?
Play/Pause button is
•
Wipe the disc clean.
pressed.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
Sound is not produced.
•
Are the speakers connected properly? Is the speaker setup cor-
rectly customized?
•
Is the disc severely damaged?
• Disc is rotating but no pic-
•
Is the TV power on?
ture is produced.
•
Are the video cables connected properly?
• Picture quality is poor and •
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
picture is shaking.
•
Is the remote control being operated within its operation range of
angle and distance?
The remote control does
•
Are the batteries exhausted?
not work.
•
Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
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Check/Remedy
Symptom
Audio language and subti-
•
Audio language and subtitles will not work for DVDs not contain-
tles do not work.
ing them. And depending on the disc, they may work differently.
Menu screen does not appear even
•
Are you using a disc that does not contain menus?
when the menu function is selected.
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
changed.
appropriate function.
•
Is the antenna connected properly?
Can't receive radio broad-
•
If the antenna's input signal is weak, install an external
cast.
FM antenna in an area with good reception.
• The main unit is not working.
•
Turn off the power and hold the
(Example: The power goes out or
longer than 5 seconds.
strange noise is heard.)
• The Home Theater is not Using the RESET function will erase all stored settings.
Do not use this unless necessary.
working normally.
•
While "NO DISC" message appears on the display of main unit, hold
the main unit's
The password for rating
appears on the display and all settings will return to the default values.
level has been forgotten.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
Check/Remedy
button on the main unit for
button for longer than 5 seconds. "INITIALIZE"
62
ENG