Guardian V2 Support Manual
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Guardian V2 Support Manual

Guardian V2 Support Manual

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Download this manual See also: Installation Manual
Product Details
•
Product Name
•
Models
•
Kit Contents
•
Product Specs
•
Smartphone Compatibility
•
Certifications
•
Opener Compatibility
Installation
•
Installation Process
•
Tools Needed
•
WiFi Network Requirements
•
WiFi LED Blinking Reference
•
Professional Installation
Using the beam Home App
•
Downloading the beam Home Mobile App
•
Inviting Users
•
Removing Users
•
Changing the Name of the Door
•
Viewing Door Activity
•
Managing Integrations
•
Changing the Account Password
•
Setting an Account Pin Code
•
Resetting an Account Pin Code
•
Updating WiFi Credentials
Amazon Alexa
•
What is Amazon Alexa?
•
Why do I have to say "beam Home" instead of
just "beam"?
•
Connecting beam with Amazon Alexa
•
beam Alexa Commands
IFTTT
•
What is IFTTT?
•
Connecting beam with IFTTT
General FAQs
•
Can I still use my existing door controls?
•
Will I have to update beam?
•
Is it possible that beam could damage my
garage door opener?
•
How is beam powered?
•
How do I know if my garage door opener(s)
are compatible?
•
How many doors can beam control?
•
What kind of garage door do I have to have?
•
Are beam door sensors wired or wireless?
•
Is beam secure?
•
I lost my phone! What do I do?
Troubleshooting
•
Controller is not connecting to WiFi
•
Door state is out-of-sync with the beam Home
app
•
Receiving open door notifications when door
is actually closed
•
Receiving an error in mobile app that says
"cannot connect to controller..."
•
Controller makes clicking sound but opener
does not move
Terminology
•
Account Owner
•
Amazon Alexa
•
beam
•
beam Home
•
BlinkUp
•
Controller
•
Installation Guide
•
Invited User
•
IFTTT
•
Sensor Code
•
WiFi
Updated: 11/7/18
/
Beam Labs, LLC
1

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Summary of Contents for Guardian V2

  • Page 1 Product Details General FAQs • • Product Name Can I still use my existing door controls? • • Models Will I have to update beam? • • Kit Contents Is it possible that beam could damage my • garage door opener? Product Specs •...

  • Page 2: Product Details

    PRODUCT DETAILS Product Name • beam Smart Control Kit Model • Kit Contents • Controller (Qty. 1) • Power adapter (6-feet, Qty. 1) • Wireless door sensor (Qty. 1) • Opener cable (3-feet, Qty. 1) Product Specs • Requires WiFi (2.4GHz routers only) and an Android or iOS device for setup. Controller: 3.2”...

  • Page 3: General Faqs

    GENERAL FAQS Can I still use my existing door controls? Yes. We aim to only supplement the way you currently use your garage door, so your existing door remote and wall controls will continue to work after the Smart Garage Door Controller is installed. Will I have to update beam? No.

  • Page 4: Installation

    I lost my phone! What do I do? There is not currently a way for a user to delete or deactivate their account themselves. As a temporary measure, we instruct the user to unplug the controller from power in the interim to prevent unwanted opener control. Then, to start the process of disabling a user’s account/controller due to the loss of a phone, create a support ticket that contains: •...

  • Page 5: Troubleshooting

    WiFi LED Blinking Reference There are two LEDs on a v2.0 controller, a power LED (always amber) and a WiFi status LED (either red, orange or green). Since the WiFi status LED is mutli-color and has special blinking patterns, the following is a quick reference as to what the most common colors/patterns mean: –...
  • Page 6 Please consult the opener manual to determine the correct connection or check the installation instructions from the Guardian website (see dropdown menu at bottom of page). • Opener is not compatible: Occasionally, a customer will purchase beam without knowing they need to verify that their make/model opener is compatible with beam.
  • Page 7 Tap “Add New User” If the user already has a beam account, they will be automatically granted access to your garage door once you invite them. If the user does not have a beam account, they will receive an email requesting they create one. Removing Users (ACCOUNT OWNER ONLY) Only the account owner can remove access for users.

  • Page 8: Amazon Alexa

    Resetting an Account Pin Code Open the beam Home app. Navigate to the My Account screen. Under the Security section, tap “Reset Pin Code”. Enter your account password (not your pin code). Enter a new four-digit pin code. Updating WiFi Credentials If a user’s beam has disconnected from the internet, or if they’ve recently changed your wireless router or network settings/configuration, you’ll need to update your controller’s WiFi credentials and reprogram your device.
  • Page 9 Ask Alexa “Alexa, ask beam Home if any of my doors are open.” *Alexa requires that users provide a Pin Code to open a garage door (for additional security). beam Home Alexa Commands Before users can connect beam to Alexa, they must first enable the beam skill (see above). To open the beam skill, they must say: “Alexa, launch beam Home”...
  • Page 10 Installation Guide A physical, multi-page instruction manual that directs users through the installation process. It is included in every V2 box for all brands. Invited User Users who have been invited to access a garage door by an account owner.

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