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What to do if it goes wrong
Problem
Solution
• Check the 'This pack contains' panel on the box to make sure
the part is included with your machine.
There is an
accessory missing.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse.
Why does my vacuum
• The motor thermostat may have tripped. If this has happened, unplug
cleaner have no power?
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages.
• Clean the filters and allow the vacuum cleaner to cool for approximately
1 hour (if you have washed the filters you will need to wait 24 hours for
the filters to fully dry before putting them back into the vacuum cleaner).
• There may be a blockage in the hose. Please remove the hose from
the vacuum cleaner, check and clear any blockages.
• Empty the dirt container and clean filters. Go to the 'Taking care
Why won't the vacuum
of your machine'.
cleaner pick up?
• The brushbar may not be turning. Go to my 'My brushbar isn't turning' below.
• If the accessory/tool will not pick up, check and clear any blockages.
• Air vent may be open, close vent. Go to 'Using your machine'
• The brushbar may be clogged, check the brushbar and clear
any hair or debris. Go to 'Let's talk technical'.
• The belt may be broken. Go to 'Let's talk technical'.
My brushbar
isn't turning.
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing
maintenance/troubleshooting checks.
Registration required. Terms and conditions apply, see vax.co.uk for details.
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* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
Getting in touch
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