Troubleshooting; Display Errors In Transaction Data; Transaction Events Did Not Stop Properly - GeoVision GV-Data Capture V2 User Manual

GV-Data Capture V2

Troubleshooting

Display errors in transaction data

Display errors may include garbage text, drop caps, and malfunction in printing.
1. If the printer used by your POS system/cash register is not supported by
Epson, select General in the POS Module field. Refer to the System
Configuration section.
2. Make sure your POS system/cash register and GV-system are using the
same language in their respective operation systems.
If none of the above solution solves your problem, send us the following
information. We will analyze your case and offer you a possible solution.
The txt file created by HyperTerminal. For more information about
HyperTerminal, see the documentation:
The Printing Mode of POS System/Cash Register
(http://www.geovision.com.tw/002/en/faq/pos/pdf/The_printing_mode_
of_POS_system_cash_register.pdf)
One copy of the transaction receipt. Refer to Figure 2 on page 11.
A desired file name that will be used as POS Module name. Refer to
Figure 3 on page 12.
The POS system/cash register type and model.
The printer type and model.

Transaction events did not stop properly

This problem happens when GV-system cannot identify specific commands
from your POS system/cash register.
To solve this problem:
1. Download the program TranStopEdit.exe from the link
http://geo-support.dipmap.com:100/POS/TranStopEdit.exe
to the system folder.
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2. Execute the program to display the following TranStopEdit window.
Figure 1 The TranStopEdit window
3. Under Select Base Printer Command, select the printer command used
by your POS system/cash register.
4. Under Transactions Void, enter the exact transaction text used to
identify "void". In this example, we find the exact text is ITEM VOID.
5. Under Transactions Stop, enter the stop command used by your printer.
If your printer does not support the Form Feed or CutPaper command,
enter the exact transaction text used to identify "stop". In this example,
**********17:34***05/03/04********** indicates the transaction stops.
However, since the time and date varies with each transaction, only
enter ********** as the stop command.
6. Under New POS Module Name, enter a module name for the new
settings.
7. Click Go to apply all settings.
GV-Data Capture V2
Figure 2 Receipt copy
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