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Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. SL-1 and Meridian 1 are trademarks of Nortel Networks.
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Page 3 of 174 Revision history January 2002 Standard 5.00. Up-issued to include content for Meridian 1 Release 25.40 and M3900 Phase III. April 2000 Standard 4.00. This is a global document and is up-issued for X11 Release 25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C;...
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Page 4 of 174 553-3001-216 Standard 5.00 January 2002...
Page 11 of 174 About this document This document applies to Meridian 1 Internet Enabled systems. This document is a global document. Contact your system supplier or your Nortel Networks representative to verify that the hardware and software described is supported in your area.
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Page 12 of 174 About this document 553-3001-216 Standard 5.00 January 2002...
• Software Conversion Procedures (553-2001-320) Overview M3900 telephones communicate with the Meridian 1 through digital transmission over standard twisted pair wiring. M3900 telephones can interface with all versions of the Intelligent Peripheral Equipment (IPE) Digital Line Card (DLC). The DLC supports 16 voice ports and 16 data ports.
• Virtual Office (M3903 and M3904) • Support for the Display-based Expansion Module accessory (M3904) • Flash Download of firmware to M3902, M3903, M3904 and M3905 telephones • Language selection, during software installation, for M3900 Series telephone displays The following enhancements to the M3900 Series telephones are introduced with X11 Release 25.40 (M3900 Phase III):...
Page 16 of 174 Functional description • Virtual Office Enhancements (M3903 and M3904) • Virtual Office Clearing of the Callers List and Redial List (M3903 and M3904) • Context Sensitive Soft Keys (M3905) • Automatic Logout for Virtual Office • Speed Call for Virtual Office •...
Terminal Number (TN). This functionality allows Virtual Office workers to store their language selection on the Meridian 1 system. When the virtual worker logs in to a host set, the language selection changes to the language defined for the virtual worker.
31 digits. This allows the screens to fully display long dialing strings, such as Calling Card numbers and access codes. The M3902 set has a one-line display. Use the Left/Right Navigation keys to scroll through the digits on the line.
Functional description Page 19 of 174 Table 2 lists the features that support 31-Digit Dialing on M3902, M3903, M3904, and M3905 sets. Table 2 Features that support 31-Digit Dialing M3902 M3903 M3904 M3905 Personal Directory Call Log Redial Predial Context Sensitive Soft Keys The four keys immediately below the display on the M3903, M3904, and M3905 telephones are referred to as Soft Keys.
Page 20 of 174 Functional description • Call Forward (CFW) • Ring Again (RGA) • Call P ark (PRK) • Ringing Number Pickup (RNP) • Speed Call (SCU/SCC/SSU/SSC) • Privacy Release (PRS) • Charge Account (CHG) • Calling Party Number (CPN) Callers List M3900 Phase III introduces a Callers List soft key for M3903, M3904, and M3905 sets.
Redial List. Pause in Dialing String With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support a pause in dialing. This pause is often required when a user dials remote devices, such as answering machines, Interactive Voice Response (IVR) systems, auto attendants, and tandem switches.
Functional description Special Character Support With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support all special characters found on a PC keyboard. Special character support allows a user to input special characters when using the edit mode in the Personal Directory and Set-to-Set Messaging.
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Set-to-Set Message appears on their display. The caller then hears ringback and the call goes to voice messaging. If the called set is busy, a call waiting tone is heard by the called party. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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When the predefined messages are in memory, the system administrator can customize them for a particular customer group. Note: Each customer group on the Meridian 1 system can have its own default language and list of predefined set-to-set messages for its end users.
However, if the user then edits another message, that message replaces the previously modified message. One-Button Feature Access to Corporate Directory With One-Button Feature Access, users have more direct access to the Corporate Directory. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 26 of 174 Functional description Press the Applications key to access the corporate Directory on M3903, M3904, and M3905 sets. With M3900 Phase III, you do not have to press the Select key after pressing the Applications key. Once you press the Applications key, you can immediately begin a search using the dial pad keys, provided that Corporate Directory was highlighted in the Applications selection list.
The MAT or Optivity Telephony Manager (OTM) Corporate Directory utility gathers data from the MAT or OTM databases and downloads it to the Meridian 1 system. To use the Corporate Directory utility, MAT 6.6 or OTM 1.0 or later must be installed. For Release 25.40, OTM must be used.
Clearing of the Callers List and Redial List With M3900 Phase III, the Meridian 1 system clears the Redial and Callers lists when a virtual office worker logs in or out of an M3903 or M3904 Host set.
If virtual user A logs out, user B logs in, and a user calls the Primary DN of set A, the scenarios are as follows: • If user A has Call Forward configured before logout, the call is forwarded. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Flash Download Flash Download provides the ability to download a new version of firmware from the Meridian 1 to a single M3900 Series telephone, or to a range of M3900 Series telephones. For X11 Release 25, this feature is applicable to M3902, M3903, M3904, and M3905 telephones.
Language selection during software installation With X11 Release 25, the software installer has been given the ability to select one of the following language sets to be installed on the Meridian 1. This selection determines the languages available to M3900 Series telephone users.
• “M3903” on page 39 • “M3904” on page 41 • “M3905” on page 43 The M3900 Series Meridian Digital Telephones support features through: • Fixed Feature Keys • Programmable Line/Feature Keys (self-labeled) • Programmable Soft Keys (self-labeled) (M3902 and M3905) •...
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Page 33 of 174 The Fixed Feature Keys (see Table 5) are the feature keys on the M3900 Series Meridian Digital Telephone that are prelabeled with the assigned feature. The Fixed Feature Keys appear on the telephone with text or icon labels.
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Shift Shift Application Applications Navigation Copy Copy Quit Quit Quit Transfer Transfer (M3902) InCalls In - Calls (M3905 Call Center) Not Ready Not Ready (M3905 Call Center) Make Busy Make Busy (M3905 Call Center) Call Supervisor Supervisor (M3905 Call Center)
12 line/feature keys accessible on the six keys. Soft Keys (self-labeled) The Soft Keys (self-labeled) are the three (M3902) or four (M3903, M3904, and M3905) keys located below the display on the M3900 Series Meridian Digital Telephones.
• one accessory port • handsfree calling option with LED Figure 3 M3902 LCD Indicator Message Waiting Light One Line Programmable Feature Keys Handsfree Key Volume Bar 553-8624 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 38 of 174 Functional description M3903 Enhanced Telephone The features of the M3903 include: • two Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to four Line/Feature keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
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Page 39 of 174 Figure 4 M3903 LCD Indicator Goodbye Hold Message Waiting Light Soft-labeled Line/ Feature keys. Programmable Feature Keys Handsfree Key Fixed Feature Keys Copy Navigation Keys Volume Bar Options Quit 553-8625 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 40 of 174 Functional description M3904 Professional Telephone The features of the M3904 telephone include: • six Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to 12 Line/Feature keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
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Page 41 of 174 Figure 5 M3904 LCD Indicator Goodbye Message Waiting Light Hold Soft-labeled Line/ Feature Keys Programmable Feature Keys Handsfree Key Fixed Feature Keys Copy Volume Bar Navigation Keys Options Quit 553-8626 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 42 of 174 Functional description M3905 Call Center Telephone The features of the M3905 Call Center Telephone include: • eight Programmable Line/Feature Keys (self-labeled), giving the user access to eight Line/Feature Keys • four Context Sensitive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
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Note: The system administrator can configure four of the bottom six Fixed Feature Keys (Make Busy, Not Ready, Supervisor and Emergency) to Feature Keys that suit the business needs of the Call Center user. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 44 of 174 Functional description 553-3001-216 Standard 5.00 January 2002...
Description Table 6 lists the features and optional hardware available for each M3900 series telephone. Table 6 M3900 Series telephone accessories compatibility (Part 1 of 2) M3900 Accessory release phase M3902 M3903 M3904 M3905 introduced introduced Accessory Supports Supports Supports...
Analog Terminal Adapter, External Alerter and Recorder Interface, Computer Telephony Integration Adapter, and Personal Directory PC Utility. The ACM is available for the M3902, M3903, M3904 and the M3905. The ACM requires a wall transformer to power any of the accessory cartridges.
The Analog Terminal Adapter (ATA) lets you connect an analog device such as a fax machine or modem to your telephone. You can have simultaneous use of the telephone and the analog device. The ATA is available for the M3902, M3903, M3904 and the M3905 models.
Figure 13 on page 93). Check with your Nortel Networks distributor for the recommended wall transformer for the M3900 accessories. You must install the Accessory Connection Module (ACM) into your M3900 Series Meridian Digital Telephone (refer to the ACM Installation Sheet) before you install your Personal Directory PC Utility Interface Cartridge.
M3904 or M3905 set. Key-based Expansion Module The Key-based Expansion Module (KBA) attaches to the M3904 and M3905 Meridian Digital Telephones. The KBA provides 22 additional Line/Feature Keys. You can attach a maximum of two Key-based Expansion Modules to the M3904 and M3905.
A handset kit is available for the M3905. Headset options The M3901, M3902, M3904, and M3905 supports an amplified headset when the headset connects to the handset jack. The M3903, M3904 and M3905 have a dedicated headset jack which supports a non-amplified headset.
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Accessory Connection Module (ACM) (NTMN71AA) • One of the following wall transformers to power the FDHF cartridge: —110V wall transfer (NTMN80AA) —220V wall transformer (NTMN80BA) —EU 230V wall transformer (NTHC08AA) —UK 230V wall transformer (NTHC09AA) M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Maintenance (553-3001-511) • System Messages Guide (553-3001-411) Description To configure the M3900 Series Meridian Digital Telephones and related features, follow the procedures in the following tables: • “LD 11 – Configure the M3900 Series Digital Telephone,” on page 57 •...
Note 2: The M3903, M3904, and 3905 telephones only support the Host Terminal and the Virtual Terminal feature. Note 3: If the M3901, M3902 or M3905 are configured as a Virtual Terminal, the error message SCH0099 is output. Note 4: M3903, M3904, and M3905 are the telephone types supported for Corporate Directory and Set-to-Set Messaging.
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Page 58 of 174 Configure the M3900 Series Meridian Digital Telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 2 of 4) Prompt Response Description d...d Designator. d...d = represents an Office Data Administration System (ODAS) Station Designator of 1-6 alphanumeric characters.
“M3904 key description” on page 80. “M3905 key description” on page 83. MTAD (Meridian 1 Time and Date) - The system puts a block on the time/date key on all the M3900 Series Meridian Digital Telephones. Note 1: VTN primary DN cannot be a primary DN for any other TN, and the VTN must be defined as a MARP TN.
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<text string> Input the new message to be displayed (up to 24 characters). MSG 10 <CR> Keeps current message. <text string> Input the new message to be displayed (up to 24 characters). M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 62 of 174 Configure the M3900 Series Meridian Digital Telephone LD 15 – Configure the automatic logout time for Virtual Office terminals. Prompt Response Description REQ: Add new data. Change existing data. TYPE: Features and options. CUST Customer number.
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M3900 language selection. The default is the language selection chosen for the customer in Overlay 15. Note: The user can change the language defined at the MLNG prompt from their set. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 64 of 174 Configure the M3900 Series Meridian Digital Telephone English French German Dutch Spanish Italian Norwegian Swedish Danish Portuguese Finnish Polish Czech Hungarian Japanese Russian Latvian TURK Turkish LD 11 – Allow or deny the erasing of the Callers and Redial lists for virtual terminals.
Note 2: STSD and STSA Class of Service applies to M3903, M3904, and M3905. = (CRPD), Corporate Directory Denied. = CRPA, Corporate Directory Allowed. Note 3: (CRPD) and CRPA class of service applies to M3903, M3904, and M3905. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 66 of 174 Configure the M3900 Series Meridian Digital Telephone Messaging To clear or reset a Directory Password for the M3900 Series telephone LD 32 – Clear Personal Directory Password for M3900 set Prompt Response Description CPWD l s c u Clear Directory Password.
Every FFC is prompted. <CR> No further prompt; returns to “REQ”. VTLF xxxx Enter Virtual Terminal logging off code. <CR> Returns to “CODE”. Note: Cannot move or copy a Virtual Terminal Number. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 68 of 174 Configure the M3900 Series Meridian Digital Telephone Print a list or count of Virtual Office telephones LD 81 – Print a list or count of telephones with a specified class of service or feature Prompt Response Description LST = Print list of telephones.
Description REQ: Print TYPE: PSWV Peripheral software versions on disk. The firmware versions for each M3900 Series set type will printed along with the versions of any other downloadable peripheral software. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 70 of 174 Configure the M3900 Series Meridian Digital Telephone Configure parameters for System-wide Flash Download LD 97 – Configure parameters for System-wide Flash Download (Part 1 of 2) Prompt Response Description Change Flash Download Parameters. Print Flash Download Parameters.
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Flash firmware version specified for full report <CR> v = Flash firmware version (0-99) If 0, report all versions (default). Note: This option is applicable to reporting only (via FSUM ALL in LD 32). M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 72 of 174 Configure the M3900 Series Meridian Digital Telephone Configure parameters for the Full Duplex Handsfree (FDHF) functionality LD 11 – Allow the Handsfree Class of Service. Prompt Response Description REQ: Add new data. Change existing data. TYPE: 3904 M3900 series telephone type.
(cc) - nnnn SETS FOUND ff (cc) - nnnn SETS FOUND Where: x = 2 to 5 for M3902 to M3905 dd = the flash firmware version found on the system disk ff = the downloadable flash firmware version found on the sets...
M3900 Series key descriptions This section provides key description and key configuration information for each model of the M3900 series. This section also shows the physical placement of the keys on each model: M3901, M3902, M3903, M3904, and M3905. M3901 key descriptions Table 8 gives a description of the keys on the M3901.
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Note: recommends that all features be used as Auto Dial. Note: Nortel Networks recommends that the M3901 is not configured as an ACD Figure 7 M3901 key positions Key 0 553-9131 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 76 of 174 Configure the M3900 Series Meridian Digital Telephone M3902 key descriptions Table 9 gives a description of the keys on the M3902. Figure 8 shows the physical placement of the keys on the M3902. Table 9 M3902 key description...
M3903 key description (Part 1 of 3) Description Key 0 Primary Directory Number. Key 1 Secondary Directory Number or Feature or Auto Dial. Key 2 Secondary Directory Number or Feature or Auto Dial. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 78 of 174 Configure the M3900 Series Meridian Digital Telephone Table 10 M3903 key description (Part 2 of 3) Description Key 3 Secondary Directory Number or Feature or Auto Dial. Note: Keys 1-3 cannot be configured as: • 3 Party Conference •...
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Calling Party number. Key 27 Callers List Key 28 Redial List Keys 29-31 NUL. Figure 9 M3903 key positions Key [1,3] Key [0,2] Key [17,20,23] Key [18,21,24] Key [19,22,25] Key 16 553-9127 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 80 of 174 Configure the M3900 Series Meridian Digital Telephone M3904 key descriptions Table 11 gives a description of the keys on the M3904. Figure 10 shows the physical placement of the keys on the M3904. Table 11 M3904 key description (Part 1 of 2)
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Note: The above services are not a default feature for this key, these features can be used on any of the programmable keys. Key 24 Privacy Release. Key 25 Charge Account. Key 26 Calling Party Number. Key 27 Callers List Key 28 Redial List Keys 27-31 NUL. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 82 of 174 Configure the M3900 Series Meridian Digital Telephone Figure 10 M3904 key positions Key [4,10] Key [5,11] Key [3,9] Key [2,8] Key [1,7] Key [0,6] Key [17,20,23] Key [18,21,24] Key [19,22,25] 553-9128 Key 16 For M3904 and M3905 sets, One-Button Feature Access keys for the Callers and Redial lists cannot be programmed on a Display Based Accessory (DBA) or a Key-Based Accessory (KBA).
Speed Call Controller and System Speed Call Controller). Nortel Networks recommends that Key 23 be used for Speed Call features. Key 5 Feature or future Application. Key 6 Feature or future Application. Key 7 Options. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 84 of 174 Configure the M3900 Series Meridian Digital Telephone Table 12 M3905 key description (Part 2 of 3) Description Key 8-11 Configured as one of the following standard Call Center features: Key 8 = * Make Set Busy Key 9 = * Not Ready (must have CLS = AGN).
Release the tilt handle to lock the telephone in the desired position. Note: The M3903 and M3904 can be wall mounted using the optional wall mount bracket. The M3901 and M3902 Meridian Digital Telephones have three different angled height desktop positions. 553-3001-216 Standard 5.00...
Place the wall mount bracket against the wall and mark the spot to insert the screws. Note: M3901 and M3902 have built-in wall mount brackets. Screw the five screws in and leave about 3 1/2 mm (1/8 inch) between the head of the screw and the wall.
On the M3903, M3904, and M3905, there are two accessory ports on the back of the telephone footstand. On the M3902, there is a single accessory port on the back of the footstand. Each port can support one cartridge accessory.
The Analog Terminal Adapter (ATA) allows an off-the-shelf analog device (FAX, modem, or analog telephone (500/2500)) to work simultaneously with your M3902, M3903, M3904, or M3905 Meridian Digital Telephone. The ATA is not supported on the M3901 telephone. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Installation Install the Accessory Connection Module (ACM) into your M3900 Series Meridian Digital Telephone (refer to the ACM Installation) before you install your ATA. The ACM provides connection capabilities between the M3902, M3903, M3904, and M3905 telephones and the ATA.
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Red light off indicates that there is no power going to the ATA or the unit is not operating correctly. Check the power connections to the ATA. If problems continue, contact your system administrator. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Installation Flexible voice and data capabilities allow you to have continuous use of both the Meridian Digital Telephone and the attached analog device. Your system administrator configures the flexible voice and data capabilities for your telephone on the system equipment. Contact your system administrator for more information about flexible voice and data capability.
To install the Key-based Expansion Module Accessory The Key-based Expansion Module Accessory (KBA) provides 22 additional line/feature keys for the M3904 and M3905 Meridian Digital Telephones. You can add up to two Key-based Expansion Modules providing a total of 75 line/feature keys.
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Page 96 of 174 Installation Place the telephone and the Module face down on a padded, level surface, and align them. Plug the cable from the Module into the 10-pin connection port on the telephone. See Figure 14. Figure 14 KBA Installation Plug cable into10-pin Clips...
While squeezing both the telephone and the Key-based Expansion Module tilt handles, swing the footstand into the desired position. Turn the completed assembly upright. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 98 of 174 Installation To install the Expansion KBA Footstand Place the Single KBA Footstand and the Expansion KBA Footstand face down on a flat surface. Align the Expansion KBA Footstand with the Single KBA Footstand and slide them together. Insert two screws through the Expansion KBA Plate into the Single KBA Footstand.
There are five tabs and two hidden snaps on the HookSwitch cover. There are two tabs along the right and three along the bottom edge (Front view). To remove the cover, the hidden snaps must be released (Rear view). M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 100 of 174 Installation To remove the HookSwitch cover: Ease the cover to the left and pull on the left side to release the left snap. While holding the left snap out, ease the cover to the right and pull on the right side to release the right snap.
Installation Page 101 of 174 Headset options The M3901, M3902, M3904, and M3905 supports an amplified headset when the headset connects to the handset jack. The M3903, M3904 and M3905 have a dedicated headset jack which supports a non-amplified headset. The M3903, M3904 and M3905 have a Headset Fixed Feature Key to turn the Headset on and off.
Page 102 of 174 Installation To install the FDHF cartridge To install the FDHF cartridge in an M3904 Phase III set, perform the following steps: Check the label on the back of your set to make sure that it is an M3904 Phase III set (NTMN34GA).
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1. Remove the line cord from the telephone wall jack. (110 V or 220 V) 2. Insert the transformer adapter plug into the telephone wall jack. 3. Insert the line cord into the wall transformer adapter jack. 553-A0101 M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 104 of 174 Installation 553-3001-216 Standard 5.00 January 2002...
M3900 set power consumption ....... Reference list The following are the references in this section: • Digital Telephone Line Engineering (553-2201-180) This section addresses special considerations for the M3900 Series Meridian Digital Telephone: • temperature and humidity •...
Page 106 of 174 Environmental and safety considerations Temperature and humidity Operating state: Temperature range 0° to 50°C (32° to 104°F) Relative humidity 5% to 95% (noncondensing). At temperatures above 34°C (93°F) relative humidity limited to 53 mbar of water vapor pressure. Storage: Temperature range –50°...
Environmental and safety considerations Page 107 of 174 Safety and Electromagnetic Compatibility The M3900 Series Meridian Digital Telephones have been tested and found to comply with the following Safety and Electromagnetic Compatibility (EMC) Standards. Safety Description EN 60950 / Safety of Information Technology Equipment IEC 950 including Electrical Business Equipment (Europe).
Environmental and safety considerations Page 109 of 174 Line engineering The M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines determined by the rules in Digital Telephone Line Engineering (553-2201-180). The maximum acceptable loop length is 1067 m.
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Page 110 of 174 Environmental and safety considerations 553-3001-216 Standard 5.00 January 2002...
Meridian 1. Flash Download can be invoked for one M3900 telephone, for a group of M3900 telephones, or all telephones on the Meridian 1. It can be invoked locally or remotely for maintenance purposes. Features of the flash download procedure include the following: •...
Page 114 of 174 Appendix A: Flash Download procedure Flash Download Procedure overview See Tables 15 and 16 for the overall steps needed to perform a flash download. Table 15 is for small systems and Table 16 is for large systems. These tables list the versions of X11 software that an M3900 customer could be running and the high-level steps needed to upgrade to the latest Reissue software (25.08 Reissue or 25.15 Reissue).
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Release 1 1. Download software from the Re-issue web. 2. Follow “PSDL Installation Procedure” on page 142. 3. Install manufactured patches 4. Download firmware to sets, following the Flash Download procedure. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 116 of 174 Appendix A: Flash Download procedure Table 15 Flash Download procedure matrix for small systems (Part 3 of 5) Present Upgrade to Keycode M3900 Upgrade steps software software required telephones Release 2 Note: This is not a standard process. M3900 Release 2 telephones should not be configured on a Release 25.08 system).
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Procedure (see “PSDL Installation Procedure” on page 142) to install software with the selected M3900 PSWV file. 5. Install the manufactured patch. 6. Download firmware to the telephones, following the Flash Download procedure. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 118 of 174 Appendix A: Flash Download procedure Table 15 Flash Download procedure matrix for small systems (Part 5 of 5) Present Upgrade to Keycode M3900 Upgrade steps software software required telephones 25.15 25.15 Release 1; 1. Determine M3900 PSWV to Reissue Release 2 install (see Table 18 on page 136).
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M3900 Release 1 firmware. Following the flash download process downgrades the M3900 Release 2 telephones to Release 1 firmware. 25.15 Release 1; Follow the standard Software order Re-issue Release 2 process. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 120 of 174 Appendix A: Flash Download procedure Table 16 Flash Download procedure matrix for large systems (Part 2 of 3) 25.08 25.08 Release 1 1. Call Nortel Networks technical support Re-issue to find out how to receive an upgrade. 2.
PSDL Installation menu under the Install M3900 set Language menu, select item 2 “List 3900 set languages”. The system then displays the PSDL file that is currently installed on the machine, as well as other PSWV files available to install. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 122 of 174 Appendix A: Flash Download procedure An alternative procedure for both large and small systems is to download an M3900 set on the system and query the language version for that set through the set’s display diagnostics. See “M3900 firmware versions” on page 122 for information on obtaining the firmware version through display diagnostics.
4 details the number of sets that can be downloaded in parallel. • Small system—Global 10 Language file: (Quantity of M3902, 3, 4, 5 x 12 minutes)/4, where 4 details the number of sets that can be downloaded in parallel • Large System—North America 6 Language file: ((Quantity of M3902,3,4 x 9 minutes)+(quantity of M3905 x 12 minutes))/ number of XPEC’s (assuming even distribution of sets)
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Issue the appropriate download command. As the download occurs, the set displays the following information: During a flash download, the M3902, M3903, and M3905 telephones display messages on the displays at the right. (See Figure 20 on page 125) Display 1 shows the “Erasing Flash Memory” message along with blocks written to the second line (each with decreasing contrast).
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(right side of the display) are displayed (see Figure 22). These icons remain on the display during the entire download. Figure 22 Stack of disks and telephone icons M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 126 of 174 Appendix A: Flash Download procedure Upon receiving the first flash data packet, a page status bar is displayed (see Figure 23). Depending on the language files being downloaded, there are three or four memory pages that are downloaded (three for North American, four for Global, Eastern/Western European versions).
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FAST MODE (from initialization) MAINT MODE (by ENLL command in LD 30) BKGD MODE (second attempt after initialization from background program) Hw (3902 3903 3904 3905) for M3900 flash download M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 128 of 174 Appendix A: Flash Download procedure e (cause of the error for M3900) can be: 1 = Timeout error 2 = PSW checksum error 3 = Record checksum error 4 = Record format error 5 = Firmware state error 6 = Invalid page number received 7 = Unrequired page delivered during download 18 = Flash memory cannot be erased (M3900)
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Prompted n times if n>0. s = starting hour (0-23) l = length of interval in hours (1-24) FTNR TN range restriction option for Flash Download. (NO) NO TN restriction (default) Specify TN range. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 130 of 174 Appendix A: Flash Download procedure FSTN l s c u Starting terminal number for Flash Download. Prompt appears only if FTNR = YES. FETN l s c u Ending terminal number for Flash Download. Prompt appears only if FTNR = YES. FDNR DN range restriction option for Flash Download.
. FDLF l s c u System-wide Flash Download To prepare and trigger the flash download for the whole system manually, load Overlay 32 and issue the following commands: M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 132 of 174 Appendix A: Flash Download procedure Flash Download System (FDLS) - initiate system-wide flash download based on the parameters specified in LD 97. This initiates the system-wide flash download to all, or the specified type of M3900 sets, from the system disk if the flash firmware version on the set is different from the version found on the disk.
60% M3900 sets on large systems • The Faster Download is based on using the North American language files for the M3902, M3903, and M3904 (PSWV File #4 is shown in ), which are 25% smaller than the Global language Table 18 on page 136 files.
(cc) – nnnn SETS FOUND ff (cc) – nnnn SETS FOUND Where: x = 2 to 5 for M3902 to M3905 dd = the flash firmware version found on the system disk ff = the downloadable flash firmware version found on the sets...
M3900 sets, use the PSWV command in Overlay 22 to print the firmware versions for M3900 sets. See Table 18 on page 136 for a list of current firmware versions. . PSWV M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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See Note 4 for set F/W See Note 3 See Note 5 XX = See Note 1 M3902 NTMN32 PSWV Global 3902.loadaa M3902: S/W Lang: L1.9 FLASH XX-## File #1 (10 lang.) VERSION FIRMWARE F/W Ver: 4.0 NUMBERS: 40 VERSION = PSWV 3902.loadda...
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NTMN32AB is a later issue than a code of NTMN32AA. Release 1 M3900 sets all started with a “BA” designation for U.S. and Canada sets, and “AA” for Canada only icon sets. Release 2 M3900 sets all started M3900 Series Meridian Digital Telephones Description, Installation and Administration...
(format: xx##) shows the 390x.load release level of the PSWV file. For instance, M3902.loadaa40 is a later issue than M3902.loadaa36. The most up-to-date file names are shown. Note 3: For Column 5 labeled LD 22 Response for PSWV, the two number code is the firmware version release level.
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• If the firmware file(s) used as the source for flash download to M3900 sets are not present (in the proper location) on the Meridian 1 system disks, the flash download operation fails. • While a system-wide flash download operation is in progress, attempts to disable sets that are currently being downloaded result in an SCH 1958 message that is printed with the list of sets involved.
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Page 140 of 174 Appendix A: Flash Download procedure • Nortel Networks strongly recommends that you not force load an overlay (load with a Suspend option) unless there is an emergency while PSWV is in progress. In this instance, existing PSWV logic aborts downloading for the current PSWV block (of cards or sets of a given type being downloaded) and restarts the download for that block and remaining ones after the overlay is exited.
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As a result, the SCCS is not able to record any agent statistics for agents using the M3905 sets during the download. The SCCS agent reports for the interval in which the download occurred will, therefore, be inaccurate. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 142 of 174 Appendix A: Flash Download procedure PSDL Installation Procedure During a flash download, the system downloads the contents of a PSDL/PSWV file to an M3900 set. This PSDL Installation Procedure can be used to load a new PSDL/PSWV file on the system in place of totally reinstalling system software.
COMPLETE” appears on the terminal, enter: **** to exit the program. CAUTION If the data dump is not successful, do not continue; contact your technical support organization. A data dump problem must be corrected before proceeding. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 144 of 174 Appendix A: Flash Download procedure STAT the hardware Load LD 137 and get the status of the hard disks. Note: Be sure the hard disks are synchronized. If not, synchronize before proceeding. LD 137 STAT Get the status of the hard disks SYNC Synchronize hard disks if necessary.
Set the MAINT/NORM switch on the CP card to MAINT. Release the MAN RST button. A sysload begins (cold start). Wait for the Main Menu to appear on the terminal before proceeding. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 146 of 174 Appendix A: Flash Download procedure Note 1: If the CD-ROM is not in the CD drive of the IODU/C, the installation procedure will not continue. Insert the CD-ROM into the drive to continue. Note 2: If a problem is detected during the system verification, Install stops, prints an error message, and aborts the installation.
In Core/Net 1, enable the CNI cards by setting the ENB/DIS faceplate to ENB. In Core/Net 1, press the MAN INT button. Note: Call processing is now switched from Core/Net 0 to Core/Net 1. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 148 of 174 Appendix A: Flash Download procedure Test Core/Net 1 Test Call Processing. This includes, but is not limited to the following: Check for dial tone. b. Make internal, external, and network calls. Check attendant console activity. d. Check DID trunks. Check any auxiliary processors.
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When it is complete, you are returned to the Main Install menu 12 From the main menu choose the following: <q> to quit (remove any diskettes from the floppy drive) <y> Yes, to confirm quit <a> to reboot the system M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 150 of 174 Appendix A: Flash Download procedure The system automatically performs a sysload, during which several messages appear on the system terminal. Wait for DONE and then the INI messages to be displayed before continuing. Exiting split mode Connect the CPSI port or maintenance SDI port.
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STAT CNI Get the status of all configured CNIs and memory Note: You may need to execute the STAT CNI command twice before receiving a response from the system. **** exit program M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 152 of 174 Appendix A: Flash Download procedure Synchronize the hard disks Load LD 137 and synchronize the hard disks. Synchronization can take up to 50 minutes. To be sure that the contents of IODU/C 1 are copied to IODU/C 0, verify that IODU/C 0 is disabled.
COMPLETE” appears on the terminal, enter: **** to exit the program. CAUTION If the data dump is not successful, do not continue; contact your technical support organization. A data dump problem must be corrected before proceeding. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 154 of 174 Appendix A: Flash Download procedure STAT the hardware Load LD 137 and get the status of the hard disks. LD 137 STAT Get the status of the hard disks Load LD 135 and get the status of the CP, CNI, and memory. LD 135 STAT CPU Get the status of the CPU and memory STAT CNI Get the status of the CNI.
Test Call Processing. This includes, but is not limited to the following: Check for dial tone. b. Make internal, external, and network calls. Check attendant console activity. d. Check DID trunks. Check any auxiliary processors. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 156 of 174 Appendix A: Flash Download procedure Complete the upgrade Perform a redundancy sanity test using the following sequence: LD 135 STAT CNI Get status of CNI card STAT CPU Get status of CPU and memory Clear the display and minor alarms. CDSP Clear the displays on the Cores CMAJ Clear major alarms CMIN ALL Clear minor alarms **** exit program...
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Change 3900 series set language menu: 1. List 3900 series language sets. 2. Change current 3900 series language set. 3. Restore 3900 series language set. [q]uit, [r]restore, [m]ain menu, [h] help or [?],<cr> - redisplay M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 158 of 174 Appendix A: Flash Download procedure Specify drive name for 3900 series language set files in PCMCIA Enter selection: A WARNING: Following selection will overwrite the existing psdl.rec file WARNING: Need to perform sysload after psdl file is changed. 1 Global version 10 Languages - English, French, German, Spanish, Swedish, Italian, Norwegian, Brazilian Portuguese, Finnish, Japanese Katakana...
COMPLETE” appears on the terminal, enter: **** to exit the program. CAUTION If the data dump is not successful, do not continue; contact your technical support organization. A data dump problem must be corrected before proceeding. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 160 of 174 Appendix A: Flash Download procedure STAT the hardware Load LD 137 and get the status of the hard disks. Note: Be sure the hard disks are synchronized. If not, synchronize before proceeding. LD 137 STAT Get the status of the hard disks TEST CMDU Performs hard and floppy disk test.
The size of partition 1 ix XX MB The size of partition 2 ix XX MB Disk partitions and sectors checking is completed! At the terminal, press <cr> to start the software installation. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 162 of 174 Appendix A: Flash Download procedure When prompted, remove the CP PII Install Program diskette, and insert the Keycode diskette. <a> to continue with keycode validation <y> to confirm that the keycode matches the CD-ROM release When the Install Menu is displayed, select the following option: <p>...
Testing partition 0 0 percent done… 1 percent done… 99 percent done… 100 percent done Testing partition 1 0 percent done… 1 percent done… 99 percent done… 100 percent done M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 164 of 174 Appendix A: Flash Download procedure Testing partition 2 0 percent done… 1 percent done… 99 percent done… 100 percent done Disk physical checking is completed! There are 3 partitions in disk 0: The size of partition 0 ix XX MB The size of partition 1 ix XX MB The size of partition 2 ix XX MB Disk partitions and sectors checking is completed!
If the data dump is not successful, do not continue; contact your technical support organization. A data dump problem must be corrected before proceeding. The PSDL file has now been installed on your switch. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Description Change Flash Download parameters. Print Flash Download parameters. TYPE Flash Download for M3900 sets. FDTP Enter M3900 set type selected for Flash Download. 3902 M3902 telephone 3903 M3903 telephone 3904 M3904 telephone 3905 M3905 telephone All of the above...
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Flash Download Prime Directory Number range, where: c d1 d2 c = Customer number (0-99) d1 = starting Prime DN d2 = ending Prime DN Note: Prompt appears only id FDNR = YES. M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 168 of 174 Appendix A: Flash Download procedure FRCE System-wide Flash Download control option. (NO) Conditional (default). System-wide Flash Download (using the FDLS command in LD 32) applies only to an M3900 series set whose flash firmware version is different is different from the version currently found on the system disk.
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(cc) - nnnn SETS FOUND ff (cc) - nnnn SETS FOUND Where: x = 2 to 5 for M3902 to M3905 dd = the flash firmware version found on the system disk ff = the downloadable flash firmware version found on the...
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Page 170 of 174 Appendix A: Flash Download procedure 553-3001-216 Standard 5.00 January 2002...
Class of Service CCOS Controlled Class of Service Call Progress Monitor CPND Calling Party Name Display CTIA Computer Telephony Integrated Adapter Display-Based Accessory (Configuration prompt for Display-based Expansion Module) Digital Line Card M3900 Series Meridian Digital Telephones Description, Installation and Administration...
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Page 172 of 174 List of terms Directory Number Electronic Industries Association Federal Communications Commission FDHF Full Duplex Handsfree Flexible Feature Code Intermediate Distribution Frame Key-Based Accessory (Configuration prompt for Key-based Expansion Module) Liquid Crystal Display Light Emitting Diode (lamp) Main Distribution Frame Make Set Busy Message Wait Indicator...
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List of terms Page 173 of 174 SCPW Station Controlled Password, part of station configuration Terminal Number Virtual Office Terminal M3900 Series Meridian Digital Telephones Description, Installation and Administration...
Page 174 of 174 List of terms 553-3001-216 Standard 5.00 January 2002...
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Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. SL-1 and Meridian 1 are trademarks of Nortel Networks. Publication number: 553-3001-216 Document release: Standard 5.00...
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