Customer Service; Technical Specification; Page 13 What To Do If - Bosch WAX16161IN Instruction Manual

Customer service

Before calling customer service, please check whether you can eliminate the fault yourself

page 13 What to do if...

If you require advice, even during the warranty period, you will incur the costs for the callout
of a technician.
The contact details for all countries can be found in the enclosed after-sales service directory.
When calling customer service, please give details of your address, telephone number, fault
description, purchase date, product number (E-Nr.) and the production number (FD) of the
appliance to prevent unnecessary callouts. This will save you additional costs.
E-Nr . FD
Product number Production number
Rely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
Technical specifications
These numbers are shown on the rating plate which
can be found on the frame of the open door and
also on the rear of the appliance.
a= 600 mm
b= 560 mm
c= 850 mm
Net weight 60 kg (WAX16161IN)
64 kg (WAX20168IN)
What to do if ...
Water is running out.
Water not flowing in.
Detergent not washed in.
Washing machine door cannot be
opened.
Programme does not start.
Detergent solution is not drained.
Additional function could not be
activated for the selected
programme.
Water not visible in the drum.
Spin cycle actuated several times. – Not a fault - unbalanced load detection system adjusts
Detergent in chamber I is not
washed away.
Detergent residue in the detergent
dispenser
Foam is emerging from the
detergent drawer.
The symbol flashes
Excessive noise, vibration and
"wandering" during spin cycle.
Display panel/indicator lights do
not function while the appliance is
running.
Programme sequence longer than
usual
Detergent residues on the laundry – Occasionally, phosphate-free detergents contain water-
Washing result not satisfactory
If you cannot correct a fault yourself or a repair is required:
– Set the programme selector to Off and pull the mains plug out of the socket.
– Turn off the tap and call customer service.
12
– Fit/refit drainage hose.
– Tighten screw–fitting on the supply hose.
– Start/ Soaking not selected?
– Tap not open?
– Filter blocked? Clean filter Page 10.
– Water inlet hose kinked or jammed?
– Safety function active. Programme stopped?
– Water in drum? Select Spin/Empty
– Start/ Soaking not selected or is selected?
– The symbol flashes, washing machine door not
closed properly.
– Clean detergent solution pump Page 10.
– Clean drainage hose.
– Can the additional function be selected?
programme overview.
– Not a fault - water below the visible area.
imbalance.
– + Prewash programme not selected?
– Detergent is damp or lumpy, clean the detergent
dispenser Page 9.
– Use the dosing aid for liquid detergent.
– Too much detergent used?
Mix 1 tablespoon of fabric conditioner with ½ a litre of
water and pour into dispenser II in the detergent drawer.
– Reduce detergent dosage for the next wash cycle.
– Appliance feet fixed?
Secure appliance feet Installation instructions.
– Transportation bolt removed?
Remove transportation bolt Installation instructions.
– Power failure?
– Circuit breaker tripped? Reset the circuit breaker/
change the fuse.
– If the fault occurs repeatedly, contact customer service.
– Not a fault-unbalanced load detection system is
adjusting the imbalance by repeatedly distributing the
laundry .
– Not a fault-foam detection system active.
insoluble residues.
– Select Rinse plus for the next wash cycle or brush
the laundry after washing.
– Soiling is greater than expected? Select a suitable
programme.
– Detergent is underdosed?
programme.
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