Troubleshooting - ETEKCITY ESW01-EU Manual

Troubleshooting

Q: Why can't I connect my smart outlet to my WiFi
network during setup?
• Make sure your phone is connected to a 2.4GHz WiFi
network. Smart outlets currently only support 2.4GHz
WiFi networks for configuration, but you can use any
available network—even cellular data networks—to
control the outlet from your phone once you've
finished setting it up.
• Try moving your router closer to your outlet (50 m/
164 ft visible range is best).
• Make sure you have turned off MAC address filtering.
• Make sure you don't have more than 10 devices
connected to your router.
• Close and reopen the VeSync app.
• Clear your app cache.
• Hard reset your outlet—press and hold the power
button for 15 seconds. Then set up your outlet again.
Q: How do I change my WiFi network to a 2.4GHz WiFi
network?
1. Make sure your router is a dual band router (most
dual band routers support both 5GHz and 2.4GHz
networks).
2. Under your phone settings, set your WiFi network
to 2.4GHz. Most 5GHz WiFi are suffixed by "_5G,"
so select the network that does not have "5G" in its
name.
3. Some routers hide the 2.4GHz WiFi network. If you
have trouble finding or setting up your 2.4GHz
network, please contact your router manufacturer for
support.
Q: After adding my smart outlet to VeSync, why won't
the outlet icon appear in the app?
• Refresh the main menu screen (by switching between
screens or closing and reopening the app), and the
outlet icon should appear on the "My Home" screen.
Q: Why isn't my smart outlet turning on/off as
scheduled?
• Make sure the schedule is still turned on (the toggle
button should be green, not gray).
• Make sure your phone's Location Services are turned
on.
• Make sure the outlet is connected to a working
network and is not offline.
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