Printer Problems
General Printing Problems
Problem
Your machine does not
print.
The paper is not fed into
the machine.
The paper keeps jamming.
7.12
Troubleshooting
Possible Cause and Remedy
• The printer cable is not connected properly. Check the
printer cable connection.
• The printer cable is defective. Swap the cable with one
known to work.
• The port setting is incorrect. Check the Windows printer
settings to make sure that the print job is being sent to
the correct port (for example, LPT1).
• The print cartridge is not installed properly. Remove and
reinsert the print cartridge.
• The printer properties may be configured incorrectly.
Check the application to make sure that all print settings
are correct.
• The printer driver may be incorrectly installed. Uninstall
the MFP driver and reinstall the MFP driver. Then try
printing a test page. Refer to 'Uninstalling SmarThru
Software' on page 2.16.
• A paper jam has occurred. Remove the jammed paper.
See page 7.1.
• Paper has not been inserted correctly. Remove and
reinsert the paper correctly (refer to 'Loading Paper' on
page 1.13).
• There is too much paper in the paper input tray.
Remove some of the paper from the input tray.
• There is too much paper in the paper input tray. Remove
some of the paper from the tray. (If printing onto
transparencies, or labels, insert them one at a time in the
manual paper feeder.)
• The paper setting method may be incorrect. If printing
onto envelopes, insert the envelopes so that there is a gap
of approximately 1 mm (1/32") between the left and right
edge of the envelopes at the paper guide.