KVH Industries TracVision LF User Manual

Troubleshooting
Basic Troubleshooting
– START HERE!
1. Park your vehicle.
2. Turn on the receiver(s), TV, and TracVision
system.
3. Can you hear any mechanical sounds from
the antenna?
YES - Skip to Step 9.
NO - Proceed to Step 4.
4. Turn off and unplug the receiver(s). If you have
a DIRECTV receiver, also unplug the low-speed
data cable from the back of the receiver (if one is
connected – it looks like a phone cable) .
5. Turn the TracVision system off, then turn it on.
6. Does the switchplate's Status light flash
within two minutes?
YES - Skip to Step 8.
NO - Proceed to Step 7.
7. Check the power to the antenna (fuse/circuit
breaker). Is the power OK?
YES - Contact your KVH dealer for assistance.
NO - Restore power.
8. Plug in and turn on the receiver(s). If you have
a DIRECTV receiver, keep the low-speed data
cable disconnected for now.
9. Check for blockage. The antenna requires an
unobstructed view of the southern sky to
receive satellite TV signals. Common causes
of blockage include trees, buildings, and bridges.
Blockage (Example)
Troubleshooting
cont.)
(
10. Check the antenna dome for grime, dew, or
heavy rain, which can affect satellite reception.
11. Problem found?
YES - Move away from the obstruction, clean
the dome, or wait for the rain to subside.
NO - Proceed to Step 12.
12. Turn off the TracVision system.
13. Press and hold the switchplate's SAT SELECT
button (up) while you turn on the TracVision system.
14. Continue holding SAT SELECT for 10-15 seconds,
or until the Status light flashes, then release the
button and allow the antenna to find a satellite.
15. If you use DIRECTV service, and you disconnected
the low-speed data cable in Step 4, turn off the
TracVision system, reconnect the low-speed data
cable, then turn the TracVision system back on.
16. Try using the system. Problem resolved?
YES - Done.
NO - Proceed to Step 17.
17. Check the cables connected to the antenna and
check the coax cable connected to the receiver(s)
(at the "Satellite In" jack). Are all cables
undamaged and connected securely?
YES - Proceed to DIRECTV or DISH
Troubleshooting.
NO - Repair/reconnect the cable.
Receiver Rear Panel (Example)
TV ANT/CABLE IN
(NOT SATELLITE)
DIGITAL
AUDIO OUT
R L
DATA PORT
SATELLITE IN
OUT TO TV
DATA PORT AUDIO VIDEO S-VIDEO PHONE JACK
SATELLITE IN
Antenna Connectors
RF2 Data/Power RF1
(Optional, to 2nd (to Switchplate)
(to Receiver)
Receiver)
Troubleshooting
( cont.)
DIRECTV Troubleshooting
1. Can you view the Preview channel (100), but
other channels ask you to call "Ext. 722"?
YES - Call DIRECTV at 1-800-DIRECTV.
NO - Contact your KVH dealer for assistance.
DISH 500 Troubleshooting
1. Set your TracVision system to DISH 500 mode.
2. Try using the system. Problem resolved?
YES - Done.
NO - Contact your KVH dealer for assistance.
If you continue to have problems with your TracVision
system, or cannot resolve the problem using this
troubleshooting guide, please contact your KVH
dealer or KVH Technical Support for assistance.
Product Care
Periodically wash the exterior of the dome with
•
fresh water and mild detergent. Avoid harsh
cleansers and volatile solvents (e.g., acetone)
and do not spray the dome directly with high-
pressure water.
• If you wish to paint the dome, use only non-
metallic automotive paint without a primer coat.
Metallic paint or paint having a metallic color will
block satellite signals.
Consider the antenna's height before driving
•
under low-clearance structures.
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI, 02842-5279
Phone: + 1 401 847-3327 • Fax: + 1 401 849-0045
E-mail: info@kvh.com • Internet: www.kvh.com
Tech Support E-mail: techs@kvh.com
©Copyright 2006, KVH Industries, Inc. KVH and TracVision are registered trademarks of KVH Industries, Inc.
® ®
DIRECTV is a registered trademarks of DIRECTV, Inc.
All other trademarks are the property of their respective companies
KVH TracVision LF / SF