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TROUBLESHOOTING
BEFORE CALLING FOR SERVICE, PLEASE REVIEW THE CHART BELOW
ISSUE
AIR CONDITIONER NOT
COOLING ROOM, OR NOT BLOWING
COLD AIR
AIR CONDITIONER COOLING
BUT ROOM IS TOO WARM - ICE
FORMING ON COOLING COIL
BEHIND DECORATIVE FRONT
AIR CONDITIONER CYCLING ON
AND OFF TOO FREQUENTLY OR
NOT ENOUGH
UNIT WILL NOT TURN ON
UNIT BLOWS FUSES OR POPS
CIRCUIT BREAKER
AIR CONDITIONER IS
MAKING NOISES
WATER PUDDLES INSIDE UNIT OR IS
COMING INTO ROOM
WATER DRIPPING OUTSIDE
REMOTE SENSING / FOLLOW ME
DEACTIVATING PREMATURELY
NOTE
A highly recommended troubleshoot for any issue in general consists of turning off unit and unplugging for 5
minutes. It is also recommended to try another wall outlet. For further assistance, contact Consumer Services at
844-472-2473.
• Be sure unit is not too large or too small for the area of the room.
• Verify that all doors, windows, curtains and any other openings are closed off.
Verify nothing is obstructing the front grille of unit, such as curtains, etc.
• Allow enough time for room to cool, especially if outside temp is very high.
• Check that the filter is not dirty and louvers are open all the way and blowing in the
desired direction.
• Check that unit is set to COOL mode and that temperature is down enough (but
not too low).
• If unit is near a heat source, such as a stove, etc., relocate unit.
• If air coming from unit is cool to the touch, then unit is working properly; please
double check the first three bullet points above.
• If using Follow Me remote feature, move remote away from unit.
• Temperature sensor behind air filter touching cold coil. These two elements should
not be touching. Carefully straighten tube away from coil.
• Unplug unit for at least 5 minutes. Follow Reset instructions on plug.
• Outdoor temperature is below 64ºF (18ºC). To defrost the coil, set to FAN
only mode.
• Air filter may be dirty. Clean filter. Refer to Care and Cleaning section. To defrost,
set to FAN only mode.
• Thermostat is set too cold for night-time cooling. To defrost the coil, set to FAN
only mode. Then, set temperature to a higher setting.
• Be sure unit is not too large or too small for the area of the room.
• Remove grille and make sure the temperature sensor is not too close to the coils.
These two elements should not be touching. Carefully straighten tube away
from coil.
• Make sure nothing is blocking the grille or side vents.
• Make sure there is no dirt or debris inside the unit or on the filter.
• Reset circuit breaker. Make sure there are not too many items (i.e. lamps, TV's,
etc.) working off the same breaker.
• Check plug connection.
• If plug is operating on an on/off switch, be sure that the switch is 'on'.
• Try plugging unit into another outlet.
• Unplug unit for at least 5 minutes. Follow Reset instructions on plug.
• Make sure there are enough available amps on the circuit for the air conditioner.
• Large units which run on a 230v will require a dedicated 20 or 30 amp circuit.
• Check to be sure the unit is free from debris such as leaves, sticks, etc. Verify
nothing is obstructing the unit.
• Check the fan blade for cracks or chips.
• Make sure the unit is properly and securely mounted inside the window or wall.
• Clean the air filter.
• Adjust the slope of the unit so that it drains downward toward the exterior of the
home. (See Installation Instructions.)
• Make sure that there is no debris blocking the drainage area of the unit.
• Unit is removing a large quantity of moisture from a humid room. This is normal
during excessively humid days.
• Remote control not located within range. Place remote control within 20 ft and
180º radius of the front of the unit.
• Remote control signal obstructed. Remove obstruction.
POSSIBLE CAUSES
14
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