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User Guide
ACN VoIP Service
Dead-On-Arrival (DOA)
and Early Life Failure (ELF)
We will arrange to replace your Grandstream
HT 701 Analogue Telephone Adaptor ATA
("Product") if it fails within 14 days from the date
of purchase. This period is the Dead on Arrival/
Early Life Failure ("DOA/ELF") period. Please refer
to the Warranty Claims section to learn how
to make a claim in these circumstances. If the
Product fails outside the DOA/ELF period, please
also refer to the Warranty section of this guide.
Warranty
Subject to the conditions of this limited
warranty ("Warranty"), ACN warrants your
Grandstream HT 701 Analogue Telephone
Adaptor ATA ("Product") to be free from defects
in design, materials and workmanship at
the time of its original purchase by you. The
Warranty is valid for a period of 24 months
("Warranty Period") from the original date of
purchase of the Product.
If during the Warranty Period, this Product fails
to operate under normal use and service, due
to defects in design, materials or workmanship,
ACN will either repair or replace, at our option,
the Product in accordance with the conditions
stipulated herein.
ACN reserves the right to charge a handling fee
if a returned Product is found to not be under
Warranty according to the conditions
Conditions
This Warranty does not cover mechanical
damage caused by misuse, abuse, impact or
accident or damage caused to the Product or
damage caused by liquids, lightning, power
surges (ACN recommends you obtain surge
protection for your electricity supply), theft, or
heat damage sustained from the stacking of
electrical equipment on or in close proximity to
the Product.
This Warranty does not cover you changing
your mind about purchasing the Product. The
Warranty is not transferable and does not cover
any ACN services nor does the Warranty Period
recommence upon receipt of any replacement
unit sent to you by ACN. If you hack the firmware
or software installed with the Product or if you
tamper with security seals or remove any service
covers on the equipment ACN will consider this
Warranty voided. The Warranty does not cover
any computer viruses obtained from your use of
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MKTG-59 10.05.2017
the Product or any ACN services. This Warranty
does not cover Product failures which have been
caused by use of accessories or other peripheral
devices which are not ACN branded original
accessories intended for use with this Product.
Equipment models may change over the
course of this Warranty. It may be necessary
for the replacement unit to be a refurbished
unit, a different model, and/or from a different
manufacturer. Goods presented for repair may
be replaced by refurbished goods of the same
type rather than being repaired. Refurbished
parts may be used to repair the goods. ACN
confirms that any replacement Product sent
to you will be of merchantable quality and
functionally similar to the original Product
supplied.
Warranty Claims
Should your Product fail within the DOA/ELF
Period or the Warranty Period you will need to
contact ACN's Customer Service Team on 1300
881 778 to describe the defect. ACN will then
issue you with a prepaid return courier satchel
for you to return the device for testing purposes.
ACN will not be liable for any expenses you incur
in relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return
address which is:
BMS Technology Pty Ltd
107 Wright Street
below.
ADELAIDE, SA 5000
Please note that some of your personal settings,
content and other information and stored data
may be lost when the Product is repaired or
replaced. Due to applicable law, other regulation
or technical restrictions, ACN will not make a
back-up copy of your information.
ACN does not take responsibility for any lost
information of any kind and will not reimburse
you for such loss. You should always make
back-up copies of all the information stored on
the Product before handing it in for repair or
replacement.
You will need to comply with any other return
procedures stipulated by ACN as published or
explained at the time of the claim. If a defect
exists and a valid claim under the Warranty is
received by ACN after the first 15 days following
the expiry of the Warranty Period, ACN is
entitled to charge for any reasonable shipping
and handling costs made in connection with the
repair or replacement of the Product.
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
ACN respects your rights as a consumer. Our
goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund
for a major failure and for compensation
for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of
acceptable quality and the failure does not
amount to a major failure. Nothing contained
in this Warranty shall be read or applied so as
to exclude, restrict or modify the application of
applicable provisions of Australian Consumer
Law, including Consumer entitlements
described in the Competition and Consumer Act
(as amended), or any relevant State or Territory
statute which by law cannot be excluded,
restricted or modified.
To the extent that any such statute permits
ACN to limit our liabilities to compensate or
indemnify you or any other person for breach
of an implied guarantee, condition or warranty,
our respective liabilities for such breach shall
be limited to, at our option: (a) the replacement
of the Product or the supply of an equivalent
Product or payment of the cost of replacing the
Product or acquiring an equivalent Product; or
(b) the repair of the Product or payment of the
cost of having the Product repaired.
Standard Form of Agreement
Important Customer Information: Your Rights
and Obligations.
For the complete terms and conditions which
apply to the supply of the Product and ACN
services, and which set out your rights and
obligations, please refer to ACN's Standard Form
of Agreement (SFOA), available on our website:
acnpacific.com
Further Information
For the latest rate plans, products and services
visit
www.acnpacific.com
For further information about pricing,
other services available from ACN, the ACN
Opportunity or becoming an ACN Independent
Business Owner (IBO),
please visit
www.acnpacific.com
www.acnpacific.com
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